Technical Writer Software
Resume:
Victor King
Austin, TX 78726
POSITION DESIRED TECHNICAL WRITER
EDUCATION
Graduate Studies, English — University of Houston, 1986. Completed course work for MA in English but did not complete thesis. Taught English two semesters as Teaching Assistant.
BA, English — University of Houston, 1983. Minor in French.
OVERALL WORK EXPERIENCE
Project Management — Throughout my career as a technical writer, I have:
·Worked under minimal supervision.
·Created and managed documentation development schedules.
·Created new documents “from scratch.”
·Create new revisions of existing documents.
·Followed corporate standards.
·Prioritized multiple assignments as needed.
·Worked directly with subject-matter experts and team members.
·Gathered information using products being documented.
·Tested accuracy of documents against final products.
·Conducted reviews of documents.
Hardcopy Documentation —Used FrameMaker, Word, and various graphics programs to produce new and revised hardcopy manuals. Following documentation standards defined in templates, formatted each source file while writing the text and adding supporting graphics. Responsible for determining content, organization, style, and presentation.
Set up the FrameMaker book file for every multiple-file manual. Created, edited, and managed numerous graphics using programs such as PhotoShop, PaintShop, and Snagit. Whenever possible, used electronic (versus
hard-coded) cross-references to ensure automatic updating during regeneration. Coordinated technical and editorial reviews of all documents produced.
Online Help — Used RoboHelp and Word to produce Windows-based online help systems that display in pop-up windows. Also used Adobe WebWorks combined with FrameMaker to produce Windows-based context-sensitive online Help systems.
Time-sensitive Documents — Used FrameMaker and Word to produced time-sensitive documents such as technical bulletins and engineering updates, usually assigned the highest priority and completed as soon as possible. Quickly gathered relevant information from appropriate sources, documented the issue(s), and conducted quick reviews of the document. Converted finalized documents to PDF format and posted them on the corporate intranet.
HTML Authoring and Conversion — Used programs such as Dreamweaver and FrontPage to create HTML documents to post on corporate intranet. Some documents produced using native HTML and HTML authoring tools, while others produced by converting FrameMaker and Word source files to HTML format.
PDF Conversion — Using Acrobat Distiller, converted FrameMaker source files to PDF documents for posting on corporate intranet.
SPECIFIC WORK EXPERIENCE
Senior Technical Writer — Sercel, Inc., 03/2011 – Present. Initially, worked 8 months as contract Technical Writer; then, was hired for fulltime position as staff Technical Writer. Using FrameMaker, Word, PaintShop, AutoCAD LT, and Adobe Professional, wrote hardcopy documentation for land and marine seismic acquisition systems. Created and maintained various user manuals, functional specifications, and other documents that were managed for version control in corporate SAP system.
·Produced new manuals “from scratch” and revised existing manuals 100-400 pages long during a development period of 2 – 6 months.
·Created documentation development plans outlining content, structure, and development schedule of deliverable documents.
·Gathered information for documentation by:
– Interviewing Software and Mechanical Engineers, Quality Assurance, and Product Support representatives.
– Operating the hardware and software products from prototype through completion.
– Evaluating the hardware and software products through usability testing.
·Conducted documentation reviews near the end of the product development cycle.
·Converted finalized documents to PDF for posting on the corporate intranet.
Contract Technical Writer — Schlumberger 05/2010 – 10/2010. Converted, reformatted, and updated seismic acquisition training manuals from A4 to A5 format using FrameMaker, Word, PaintShop, and Adobe Professional.
Staff Technical Writer — Open Solutions 04/2004 – 04/2010. Initially, worked 9 months as contract Technical Writer; then, was hired for fulltime position and worked 5 years, 3 months as staff Technical Writer. Using FrameMaker, Word, and various graphics programs, wrote documents such as user guides, reference guides, and release bulletins for client use on the Open Solutions corporate intranet.
·Created bulletins 5–50 pages long “from scratch” and several manuals from 200–400 pages long.
·Gathered information for documentation by:
– Reviewing technical specifications.
– Interviewing subject matter experts.
– Reviewing government regulations.
– Researching relevant information on the Internet.
·Conducted reviews near the end of the development cycle.
Staff Technical Writer — PentaSafe, 04/2000 – 07/2002. Using FrameMaker, Word, and various graphics programs, wrote hardcopy manuals and online help for software. Created and maintained user guides, reference manuals, installation guides, release notes, and functional specifications.
·Created hardcopy documents 100–400 pages long “from scratch” during a development period of 5 months.
·Created documentation development plans outlining the content, structure, and development schedule of deliverable documents.
·Gathered information for documentation by:
– Interviewing Software Development, Quality Assurance, and Product Support representatives.
– Operating the software from prototype through completion.
– Evaluating the product through usability testing.
·Conducted reviews and solicited information (with deadlines) throughout the product development cycle.
·Converted finalized hard copy documents to HTML for posting on the corporate intranet.
Staff Technical Writer — BMC Software, 03/1993 – 04/2000. Using FrameMaker, Word, RoboHelp, and various graphics programs, wrote and maintained hardcopy documentation and online help for software. Created and maintained user guides, reference manuals, installation guides, release notes, white papers, and functional specifications.
·Created “from scratch” several hardcopy documents 200–400 pages long during a development period of 6 months.
·Created documentation development plans outlining the content, structure, and development schedule of deliverable documents.
·Gathered information for documentation by:
– Interviewing software development, quality assurance, and product support representatives.
– Operating the software product from prototype through completion.
– Evaluating the product through usability testing.
·Conducted reviews throughout the product development cycle
·Converted finalized documents to HTML for posting on the corporate intranet.
·Developed online Help system using RoboHelp and Word.
Contract Technical Writer — Exxon, 03/1989 – 11/1992. Wrote and maintained user guides and reference manuals for Computer Operations center.
·Using Word, created “from scratch” and maintained several Computer Operations user manuals 150–300 pages long during a development period of 2–6 months.
·Interviewed Computer Operations personnel regarding their job responsibilities.
·Observed the performance of all computer operation procedures normally conducted.
·Documented the physical console of all computer and peripheral devices.
·Documented all computer operation procedures based on job title.
·The development period for each manual ranged from 2 to 6 months.
SOFTWARE USED
FrameMaker (through Version 13)
DreamWeaver, FrontPage
Word (through Version 2010)
RoboHelp
Excel (through Version 2010)
PaintShop, PhotoShop
PowerPoint (through Version 2010)
Adobe Acrobat, Acrobat Professional
Visio (through Version 2010)
Adobe Distiller
Access (through Version 2010)
Snagit (and other screen-capture utilities)
SharePoint (through Version 2010)
OneNote, Lotus Notes
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