JENNA BONANNO

Phone: 917-***-**** Email: adbh3s@r.postjobfree.com

***** ********** **. *****, **. 32097

Relocated to Northern Florida

PROFILE

• Skilled Human Resources Specialist with extensive training and development experience including classroom training, public speaking, course development, and e-learning content creation

• Seven+ years of experience in training and development, human resources, mergers and acquisitions, business development, and management

• Leverage natural communication, interpersonal, leadership and organizational skills in order to identify, create, and achieve unified objectives

• Experienced in coordinating, developing, managing, and rolling out large-scale trainings and fast-paced projects PROFESSIONAL EXPERIENCE

Boston Children’s Health Physicians Valhalla, NY

Implementation Specialist January 2019 – November 2019

• Oversaw training department, including development and approval of all training materials, programs, e-learnings, and implementations

• Created new hire and current employee content for LMS and assigned classes to the appropriate users

• Coordinated training of new EMR application, NextGen, to 62 divisions – 1,500 employees – while performing needs assessments of current structures – completed October 2019

• Optimized practices by shadowing and consulting on workflows to streamline operations CareMount Medical, P.C. Chappaqua, NY

Learning Associate January 2017 – December 2018

• Directed new hire orientation and corresponding NextGen EMR trainings, averaging 45 new hires per month

• Oversaw development of all training programs and creation of course documentation and materials

• Established customer service training workshop, named “The Platinum Rule” – launched June 2018

• Developed appropriate procedural and workflow trainings for company acquisitions based upon on-site observations and interviews

• Consulted with directors and managers to identify training needs of new and current staff, minimizing loss and turnover

• Created scripts, record voice-overs and assisted in the development of e-learnings and micro-leanings

• Utilized Adobe Captivate, to create e-learnings, uploaded to the LMS via SCORM files, while remaining HIPAA compliant

• Implemented procedural changes through classroom trainings, e-learnings, and web-ex presentations

• Corresponded with upper-level management to create a mentorship program for all new employees, reinforcing the skills taught during their initial trainings – completed June 2017

• Managed implementation of new HRIS software, UltiPro, used by Human Resources, Payroll, Recruiting, and Learning Services, resulting in simplification of daily and overall operations – completed March 2017

• Coordinated roll-out of new LMS system and subsequent trainings to 3,000 staff members – completed March 2017 Turn-Key Development and Renovations, LLC Patterson, NY Human Resources Specialist & Training Manager May 2013 – January 2017

• Assisted in development of start-up and hiring, as demands of organization increased

• Assessed training needs of small business and developed new employee mentorship program

• Created employee performance-based evaluations, job descriptions, and job-related manuals

• Conducted interviews, hired, and trained staff, emphasizing learning and development, based upon newly developed initiatives EDUCATION

Iona College, Hagan School of Business New Rochelle, NY Management, MBA

Mercy College Dobbs Ferry, NY

Healthcare Management, B.S.

SKILLS, APPLICATIONS & CERTIFICATES

Applications: Certificates:

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook TESOL Certificate SPSS, Adobe Captivate, Panopto, VMWare, Cisco NIH: Protecting Human Research Participants Certificate Helios, Salesforce, UltiPro, LMS and HRIS Software PHTC: Exploring Cross Cultural Communications Certificate NextGen EHR & EPM, Phreesia, Dragon, Jabber PHTC: Orientation to Public Health Certificate VOLUNTEER WORK

Operation Christmas Child Habitat for Humanity ARC of Dutchess Putnam Humane Society

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