Customer Service Manager
Resume:
MAPINDAN, MA. MERRIES VILLAS
#*** **. ****** **** **** Bocaue,Bulacan
********.*******@*****.***
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN BUSINESS MANAGEMENT
Career Objective
To be able to join an organization where my skills and expertise in the field of Business Management, can be utilized in helping organization to achieve its goals and have my contributions duly valued.
PersonalBackground
Age: 24 years old Civil Status: Single
Date of Birth: August 09,1995 Citizenship: Filipino
Place of Birth: Sta. Maria,Bulacan Height: 5'3"
Religion: Roman Catholic Weight: 51 kg
Educational Background
Tertiary Education
Far Eastern University (2012-2016)
Bachelor of Science in Business Administration major in Business Management
Secondary Education
St. Paul College Of Bocaue (2011-2012)
Igulot Bocaue, Bulacan
Dr. Yanga’s Colleges Inc.(2008- 2011)
Wakas Bocaue, Bulacan
Primary Education
Turo Elementary School (2001-2008)
Turo Bocaue, Bulacan
Seminars Attended
Basic Gold Appraisal Seminar – Marilao Conference Room (2016)
Anti-money Laundering rules and regulations and the relevant
comoany policies (2017)
World Class Customer Service – Mlhuillier Heart Tower Makati City (2018)
Core Competencies
Working for almost 3 years as a teller and assistant manager in a financial services
Handled all customer service complaints and issues with courtesy
Trustworthy
People oriented
Computer literate (Word, Excel & Powerpoint)
Affiliation
Blood Service Committee/Blood Donor- Red Cross Youth Council (FEU-RCYC 2015)
Member - Tamaraw Volunteers (TAMVOL)(2014)
Member - FEU-IABF Management Society (MANSOC)(2013)
Work Experience
Pag-IBIG Home Development Mutual Fund ( Nov 2, 2015 to Feb 10, 2016)
Internship
Accounting Division
Kamias Quezon City Branch
Michel J. Lhuillier Financial Services (Pawnshops) Inc. (Oct 04, 2016 - Jan 15, 2019)
Assistant Branch Manager
Gold and OPI (Other Pawnable Item) Appraiser
Vault Custodian
Process Money Transfer (Domestic/International) Transactions
Record daily Branch Transactions and Reports
In- depth knowledge of operating cash register and maintaining cash drawer
Highly skilled in providing prompt and friendly customer service
Character References
RYAN CHRISTIAN C, MERCADO, M,S Human Resource & Organizational Dev’t Consultant
Mobile Numbers: 092*-*******
Razyl Gange Branch Manager
Mobile Number: 091*-*******
Ann Jeanette Sta Ana Branch Manager
Mobile Number: 093*-*******
I hereby certify that the above information are true to the best of my knowledge and belief.
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