Veronica Young

*** ********* *****

Canton, Ms 39046

Phone: 601-***-****

E-Mail: adbgt5@r.postjobfree.com

Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills

Customer service focus

Highly motivated

Safety mindset

Friendly and outgoing

Problem solving strength

Personnel training and development

Perfect attendance record

Team Leadership

Flexible schedule

Banking and financial services background

Employee scheduling

Cash handling accuracy

Loss prevention

Cheerful and energetic

Employee training

Basic clerical knowledge

Strong communication skills

Experience

February 2013 to November 2018

Capital Oil, Inc Ridgeland, Ms

Store Manager

Managed employees.

Managed daily operations including purchasing, inventory control, merchandising and product distribution.

Created weekly schedules for employees.

Managed special store projects to improve store-wide processes and operations.

Evaluated employee performance.

Wrote and submitted reports.

Oversaw daily functions, including inventory management, display merchandising and purchasing operations.

Instructed staff on procedures for handling difficult transactions.

Monitored security issues and kept shrinkage low.

Ensured register count and bank deposits contained proper amounts of currency.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Oversaw disciplinary actions.

Organized and updated schedules to optimize coverage for expected customer demands.

Counted and balanced registers.

Used Point of Sale register system to complete transactions.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

January 2012 to September 2013

Securitas Madison, Ms

Security Officer

Oversaw premises to identify safety risks and ensure employee and visitor safety of .

Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

Inspected parking lot to verify vehicles were properly parked and displayed parking permits.

Maintained safety by quickly responding to alarms and investigating disturbances.

Investigated suspected incidents of external fraud, employee theft and embezzlement.

Checked passes and credentials of persons seeking to enter property and issued passes for guests.

Acted as the sole dispatcher and central point of contact for the entire compound.

Education and Training

2004 Canton High School Canton Ms

High School Diploma

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