Joey Isaacs *** Shady Lane, Fairfield, OH *****

adbgra@r.postjobfree.com • 513-***-****

Objective

To obtain a challenging and rewarding position within the Information Technologies industry, utilizing my twenty-five plus years of experience and proven skill set to their abilities. Summary

• Successfully completed several Domain Migrations, IP Conversions, new hardware/software rollouts within required project timelines and budgets.

• Experience supporting and administration of MS-Dos and MS Windows Server and Desktop OS's Novell Netware 5/6, Zenworks and ConsoleOne.

• Various support tools including Active Directory, Group Policies, SCCM, SCOM, Terminal Services, Remote Desktop, IIS, VMWare, SAN, HP Openview/Altiris, HP LightsOut/iLO interface, PXE, Exchange Server, Veritas Backup, VEAM, NetExec.

• Managed/appointed to several project committees.

• Negotiated and maintained service contracts with outside vendors.

• Managed Trouble ticket and Service order resolutions through SpiceWorks, Footprints, Remedy and CA Adv. Help Desk software.

• Evaluate, purchase and support of various hardware and software items.

• Remotely supported several off site locations including Hospitals, treatment centers, branch offices and call centers. Software Knowledge

Wide exposure to various operating systems, applications and utilities listed below but not limited to:

• MS-Windows 3.11 thru

Windows 10

• Windows Server

• Active Directory

• System Center

Configuration Manager

• Exchange Server

• Office. 365 and Office.com

• Cisco/Meraki Network

Hardware

• NetApp Storage

• UCS servers

• Nexus Routers

• Android devices

• Apple devices

• Cisco Unity

• Sophos

• MimeCast

• Nextiva Management

• Citrix Winframe/Metframe

• Symantec Anti-Virus

• Novell NetWare 5 & 6

• AutoCAD

• cc:Mail/Mobile

• Extra! Personal Client

• Lotus Notes

Employment

Lahlouh, Inc. March 2018– Present

Systems Administrator

Support of the Monroe, Ohio facility daily operations. Including all functions related to the Information Technologies department. Successfully moved locations from Loveland to the new Monroe and built the new facility data center from the ground up. This included the build of the racks, Cisco and Meraki switches, routers, SAN, Nexus, NetApp, UCS etc. Managed all daily monitoring of the systems including the network traffic, VPN connectivity, email filters, etc. Successfully implemented the VDI project deploying Hyper-V workstations for remote connections to the California location servers. Managed several projects working with internal customers to meet their needs and several external vendors to complete needed workflow. Supported the entire facility in the helpdesk function as well. This included activation/deactivation of accounts, working with Office 365 and Office.com management. Managed the cloud based modules including Sophos, Mimecast, Nextiva, Thycotic, etc. Various Companies June 2018– March 2018

Systems Administrator

Worked various short term contract positions for several consulting agencies including software audits, inventory control, assisting with server/network/workstation deployments.

UC Health January 2016 – June 2017

Analyst, Client Services

Responsible for the support staff and structure for West Chester Medical Center, Lindner Center of HOPE, The Daniel Drake Center hospitals along with Hope Center North, Christ Hospital LTAC Unit, and Children’s Hospital Liberty Campus Proton Therapy Treatment Center. Successfully directed 8 technicians at the various locations in the daily operations and support of UC Health staff, patients, vendors and facilities. Contributing member of Client Services Core Team management group. Interacted with both internal and external customers of various disciplines. Completed daily, weekly monthly reports on project statuses, interfaced with supervisors, managers, directors and “C” officers at all covered location, facilitated and chaired several committee meetings regarding projects, initiatives and ongoing workload status. Successfully completed several sites asset inventory, multiple refresh/replace projects, systems upgrades including servers, network and telecom equipment. Interface with vendors and process purchasing of various equipment from quoting to deployments. Continual work with budgets, timelines, projects and personnel requirements to support my assigned locations. Assisted other team Analysts with coverage, recommendations, personnel need and other functions. Participated in Escalated On Call rotation, several UC Health management training sessions, continuing education as well as UC Health image transformation sessions. UC Health Lindner Center of HOPE May 2011 – January 2016 Systems Specialist III/Desktop Technician

Primarily responsible for the following technical support duties: Create, build and deploy images; support standard workstation platforms for various departments including Windows XP, Windows 7, MS Office. Daily customer support via phone, email and in person/desktop visits. Server Administrator for Active Directory, System Center Configuration Manager, Exchange in a Windows Server mixed environment, Cisco Unity LCVMA phone system, Epic, Avatar EMR system. Utilized VMWare Management console of virtual servers. Active Directory password resets, managed user profiles (create/edit/delete), computer removal/additions, application group builds within the corporate domain. Also assisted or managed several high profile projects including upgrading of server software/hardware, maintaining inventory of technology equipment, license management, certificate management with our MS Exchange server, several pc refresh projects, UC Health transition Project, Epic Go Live, UC Health PC conversion during which I successfully managed 2 contract technicians and the Hope North Go Live project. Worked closely with inside and outside customers as well as outside vendors. Maintain the LCOH IM Purchasing process working with other departments and outside suppliers to meet the needed requirements.

IBS Services/Ohio National Financial Services October 2009 – May 2011 Sr. Desktop Engineer

Primarily responsible for the following technical support duties: Create, build and deploy images; support standard workstation platforms for various departments including Windows XP, Windows 7, MS Office and Lotus Notes. Daily customer support via Helpdesk phone line, email and in person/desktop visits. Utilized VMWare Management console of virtual desktops. Active Directory password resets, managed user profiles (create/edit/delete), computer removal/additions, application group builds within the corporate domain. Successfully managed the Lotus Notes upgrade to Notes 8.5.1 including over 1000 desktops and laptop systems. Also managed several other projects including upgrading users monitors either single or dual display using 19” or 24” lcd panels, upgrade of P3/P4 desktops to Dell Optiplex systems, upgrade of memory, managed the software audits for the IBM Cognos, Transformer, MS Office packages, conversion of users from Windows platforms to Suse Linux 6 for use with VMWare Desktop and several others projects as assigned.

Education

H.S. Diploma

Fairfield Sr. H.S, Fairfield, OH -

College prep, Computers, Honor Roll, Varsity football Certificate, Mech Eng Tech/CAD

D. Russel Lee J.V.S, Hamilton, OH -

Mechanical Engineering Technologies, Computers, V.I.C.A. Class President, Honor Roll Skills

• Demonstrated Team Lead of Various IT Projects.

• Successfully managed personnel of various skill sets

• Working closely with vendors, internal and external customers.

• Project Management skills

• Ability to accurately and quickly diagnose technology issues

• Extensive Mechanical aptitude

• Ability to read and correctly interpret technical documents as well as blueprints.

• Organizational and Scope planning skills

Training

• Installing and Configuring Windows Server 2012

• Certified Novell Administrator (course 560)

• Supporting Windows Workstation/Server 2000

• Introduction to Windows 2000

• Supporting Windows NT 4.0 Workstation/Server

• Customer Support for IT Professionals

• IBM Authorized Service, Certification on Netvista and PS/2 PC's

• Compaq Authorized Service, Certification on Deskpro & Prolinea

MS Windows CE/HP Handheld PDA's

Supporting Lotus Notes

Supporting Windows 95

Franklin Time Management Systems

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