Learning & Development Specialist
Resume:
Terri Mason
Spring, TX 832-***-**** ǀ *****.*****@*****.***
A people-focused and results-oriented professional with proven success in the implementation and assessment of training programs and curriculum that effectively develop employees and improve productivity across global organizations.
Highly skilled at performing as an individual contributor who partners with leadership, talent management, HR, and organizational development teams to determine the most effective instructional materials for cross-functional departments. Areas of Expertise
Scheduling & Planning
Instructor-Led (IL) Systems
Process Improvement
Project Management
Learning Principles
Remote/Onsite Team Leadership
Learning & Development Logistics
Learning Program Administration
Vendor Relationship Management
Employee Engagement & Retention
Operational Support
Program Assessment
Customer Service
Regulatory Compliance
Corrective Action Planning
Instructional Technology: RITE 2.0 (Business Operating System), I-Achieve and VTA (Learning Management Systems), ZAPP and GLOBE (Electronic Power Systems), Skype for Business, MS Office Suite, Global e-Procurement (GEP) Systems, Allegiance, OfficeMax, Custom Point, SharePoint, Concur
PROFESSIONAL EXPERIENCE
Electronic Transaction Consultants (ETC) ǀ Houston, TX ǀ 12/2016 – 11/2019 Corporate Training & Projects Coordinator ǀ 03/2018 – 11/2019 Conducted general, supplemental, and specialized IL system and classroom training sessions, applying learning principles to develop the appearance, organization, and functionality of learning systems and materials for 150+ new hires. Determined instructional outlines according to department procedures and assisted with instructional material layouts for training packages. Collaborated with other SMEs to select and update supplemental training aids, including handbooks, demonstration equipment, multimedia visual aids, and reference materials. Routinely represented ETC on enterprise-level projects by liaising with client groups, including Harris County Toll Road Authority (HCTRA) and the Washington State Department of Transportation (WSDOT). Key Achievements:
• Effectively collaborated with training development teams to drive objectives, rewrite and reshape content, and design a variety of training assessments to ensure process effectiveness.
• Entrusted to manage all ETC’s corporate office training: conducted bi-weekly onboarding/training sessions requiring a 90% travel effort between the Dallas, Houston, and Washington headquarters.
• Trained approximately 300 students within a year-and-a-half. Students graduated with an average exam score of 89% (minimum passing score: 80%) on the first attempt.
• Worked remotely to assist team with special project efforts, supporting them in technical writing and instructional design.
• Earned an ETC Spotlight (submitted internally and on LinkedIn) and a Certificate of Appreciation for meeting company milestones. Training Assistant ǀ 12/2016 – 03/2018
Prepared program materials, administered relevant pre-course work and assessments, and facilitated team exercises and classroom or one-on-one instruction. Maintained attendance reports and processed training requests. Drove ongoing understanding and adherence to company and client program policies and procedures. Liaised with learning and development teams to regularly update curriculum and programming materials. Recorded and documented learning activities. Assisted with learning assignments, communications, and schedules. Resolved learning queries and administered learning programs. Key Achievements:
• Facilitated multiple, concurrent training sessions to drive understanding of ETC’s Back Office solution for HCTRA Operations Departments.
• Directly contributed to the success of the go-live training effort on ETC’s RITE 2.0 solution (600+ students training over an eight- week period prior to go-live).
o Successfully conducted eight, one-week training sessions (168 attendees). o Out of 168 students, 163 passed the course on their first attempt with an average score of 93%.
• Streamlined communication of approved program changes through strategic support of the management team.
• Earned promotion to the role of Corporate Training & Projects Coordinator. Terri Mason
Spring, TX 832-***-**** ǀ *****.*****@*****.*** Page 2 of 2
Amegy Bank ǀ Houston, TX ǀ 10/2013 – 05/2015
Training & Development Coordinator
Planned and oversaw HR-required retail, business banking e-Learning, and instructor-led courses. Partnered with other training staff to certify continuity and completion of projects. Ensured training materials complied with regulations and remained updated as changes occurred. Analyzed the annual asset inventory report and tracked expenses. Uploaded and updated specified course materials within the LMS. Engaged business partners and stakeholders through dynamic presentations of Amegy’s course offerings. Key Achievements:
• Effectively managed learning data in a secure and confidential manner.
• Served as single point of contact and subject matter expert (SME) for the coordination of all learning initiatives, LMS maintenance, and department inquiries.
• Singlehandedly coordinated corporate initiative training classes for the bank.
• Spearheaded the launch of the Sales Force Training Initiative, managing multiple locations simultaneously (400+ personnel). BP America/CBRE ǀ Houston, TX ǀ 05/2008 – 10/2013
Learning Coordinator ǀ 04/2012 – 10/2013
Managed training materials via SharePoint and scheduled training sessions to run simultaneously on a global scale. Cultivated positive relationships with global HR contacts, external vendors, faculty, stakeholders, and business contacts across the U.S. and UK offices. Generated detailed, accurate reports and updates and administered Letter of Intent and Business Letter details for faculty traveling internationally and locally.
Key Achievements:
• Enhanced employee talents and skills within BP for the Houston and UK-based Global Learning and Operations Team by developing and managing HR-required and delegate-selected programs.
• Selected as the subject matter expert (SME) and key point of contact for Executive Management Diversity Portfolio initiatives, LMS maintenance, and portfolio inquiries.
• Maintained the consistency of delegate and faculty session experiences through clear and concise application of standard operating procedures at both the portfolio and regional levels.
• Established rapport, earned credibility, and built consensus with key members of the Logistics Team, Learning Coordinators from other portfolios/offices, Onsite Coordinators, and globally-based or local contacts.
• Improved SharePoint document management by identifying opportunities and driving change adoption across the wider team. Employee Transportation Coordinator ǀ 05/2008– 04/2012 Conducted compliance training to ensure personnel selected for the Van Pool, Carpool, and Cycle to work program understood all safety regulations provided and required by Metro and BP. Attended safety meetings, investigated and resolved employee issues, and worked with safety teams to ensure all credentialing and Health/Safety guidelines complied with regulations. Key Achievements:
• Executed and managed BP’s Commute Solutions Green Initiative for the Houston campus (9k employees and contractors).
• Improved van safety by ensuring all Metro fleet vehicles complied with BP standards for insurance coverage, registration, and van maintenance specifications.
• Managed the Energy Corridor District’s Bike-to-Work Day event to engage communities, market cycling, and motivate employees to bike to work.
• Increased vanpool participation by 400% by collaborating with Metro and H-GAC business entities from regional transportation agencies.
• Directly contributed to BP earning recognition from the Houston-Galveston Area Council Commute Alternatives Program Award for four consecutive years.
EDUCATION
Bachelor of Arts, Organizational Leadership
Arizona State University ǀ Anticipated Graduation: 2021
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