THOMAS W. SAYERS, JR.

KINGSTON, MA 781-***-**** adbgqj@r.postjobfree.com http://www.linkedin.com/in/thomassayers PROFESSIONAL SUMMARY

Technical Operations Business Partner and Leader with the experience and vision to step in, hit the ground running, take ownership of all aspects of IT Security and infrastructure, providing immediate impact to drive teams towards a unified vision to achieve our business objectives. I am a process driven, results oriented, Technical hands on leader and Architect driven to deliver quality and surpass expectations. A natural problem solver and architect with a focus on security, scalability, automation and advancing operational efficiencies through the application of ITIL based techniques that ensure only the highest quality possible solution results. I have a history of achieving IT business objectives with continual improvement of costs, processes, procedures, deliverables and service transitions through ITIL based review and approval checklists ensuring persistent positive change. I bring 25 years of expertise designing, implementing, administering, troubleshooting and managing secure mission critical systems while providing the highest levels of customer satisfaction. Significant savings consistently realized with office, Data Center and Call Center build outs as well as the migration, optimization and consolidation of existing infrastructure, applications and licensing renegotiation. TECHNICAL QUALIFICATION HIGHLIGHTS

Hands On Technical Manager Continual Improvement Project Management ITIL Based Process JumpCloud,AWS,GSuite,MS365 24/7 Help Desk Vendor Management License Contract Mgmt Office,Data/Call Center Builds/Mgmt Team Development Budgeting Data Center Migrations Security Program Implementation DevOPS Scripting/Automation Storage/Archiving Network LAN/WAN Design/Build Cloud/SaaS Services Virtualization Troubleshooting MPLS and Network Circuits Mgmt Server/App Admin Monitoring/SLAs Disaster Recovery PROFESSIONAL EXPERIENCE

Beyond Finance: Financial Debt Settlement+++ Boston/Beverly, MA; Houston, TX 10/2017 – 8/19/19 Technical Operations Manager and Architect

Immediately relieved EVP of all Corp and Cloud security, infrastructure and help desk responsibilities. The business consists of 3 original acquisitions with incomplete mergers, one recent acquisition and the parent entity. The infrastructure consisted of 2 unique technology stacks, one legacy on-prem stack and one TBD next generation cloud centric stack supporting a nationally distributed fast-growing users base across 3+ and growing number of locations. The following was accomplished in the first 9 months requiring 2+ months overtime to meet business objectives with essentially one admin and myself.

● Provided vision for multi-year Enterprise Technical and Security road map for financial startup addressing all near and long term transformation needs, integrating multiple incomplete previous mergers with next generation cloud-based platforms.

● Initiated Corp security program driving initial internal review and remediation and then engaged consultants for initial security assessment. Responsible for all aspects of physical and systems security, driving security assessment and remediations

● Setup new temporary call center in Regus facility in Houston TX in just 3 day period in Jan 18.

● Completed new Boston HQ Buildout on schedule after resignation of key team member 5 weeks prior to new HQ move in date requiring 80hr work weeks and de-prioritization of non-essential tasks to overcome resource gaps.

● While planning buildout of permanent 800 agent Houston based call center, I was instructed to close the Boston office and relocate its infrastructure to Houston to establish the new HQ/Call center.

● Drove 3 vendor, 2 network stack bake-off selecting PaloAlto Firewalls and Aruba switch and AP stack.

● Lead consulting engagement to design and implement network and infrastructure as template for new offices and call centers

● Lead selection and implementation of next generation Masergy Cloud PBX provider.

● Saved $20K+ per location with selection and implementation of Jumpcloud. This next generation DaaS/SSO/Radius platform to replace on-prem AD and Onelogin SSO providing secure unified cloud based DaaS, Radius and SSO services.

● Hired and trained Helpdesk admin, Sr Admin and Sr Network Admin for Houston facility and Jr Admin in Beverly facilities

● Refined and rolled out Jira Helpdesk and Slack remote desktop to service remote national HQ and call centers.

● Driving migration of AD, SSO/Radius from on-prem AD/Onelogin to JumpCloud DaaS

● Initiated extensive manual onboarding and off boarding process documentation to ensure retention of process knowledge as well as security and compliance policy adherence.

● Diligently worked with procurement team to reduce cost and waste across every aspect of IT for all organizations. MerlinOne: Digital Asset Management Quincy, MA 6/2014 – 6/2017 SAAS/DATACENTER SR TECHNICAL OPERATIONS MANAGER

Relieved COO of responsibilities for Datacenter and SaaS Infrastructure Operations management. Provided technical leadership and expertise in infrastructure and management of highly productive teams. Contributed influential leadership in creating environment for acceptance of persistent incremental change in architecture and processes. Drove data center consolidation that reduced rack space by 50% and cost by ~$120K/year Management, Redesign and Optimization of DB servers

Drove database cost savings of 85% or $2000/Customer replacing and redesign of unsupported hardware.

Cut maintenance plan complexity and runtime by 50%, consolidating maintenance outside of peak operational hours with redesign of maintenance plans and implementation of SQL best practices for hardware and OS config. Selected of next generation archive storage platform reducing costs/TB by 30%

Worked with vendors to identify storage platform to meet functional and cost requirements, selecting Dell Compellent.

Eliminated impact of high volume ingestion on user experience with isolation of ingestion and web server infrastructure.

Resolved extensive storage corruption recovery delays in Win2003 check disk and volumes greater than 64Tb

Drove research, prototyping, and implementation to virtualize 2012R2 solution with parallel recovery image

Expedited multiple volume corruption recovery, accounting for 95% faster recovery time over 2003 check disk operations, while leaving all other volumes operational.

Transformed archive storage methodologies from customer based to chronological management of volumes

Developed hard link directory mapping strategy for centralized access of chronological volumes from applications. IT Team Management

Improved visibility and accuracy in project deadline prediction by 50% with the development of Task and Resource Workload Assessment and Management process. This allowed the identification of resource workload conflicts and limitations for the purposes of negotiating project and administrative priorities.

Exposed previously unacknowledged risks in patching and recoverability and developed Risk Assessment and Review process to drive the prioritization of tasks.

Developed custom employee training programs for direct reports for SQL and Datacenter/Storage/Network Administration with content directly applicable to issues and projects. Managed Firewall and Network infrastructure

Eliminated security risks of known vulnerability by implementing regularly scheduled patching of network stack

Increased awareness of critical security vulnerabilities by implementing monitoring of vendor notifications

Raised capacity, throughput, security and recovery constraints of network infrastructure

Designed long term parallel 10Gb network with 40Gb LAGs as first step into new network backbone

Engaged VAR to assist with selection and implementation guidance of optimal cost effective 10Gb switches.

Dramatically improved data redundancy recovery time by 99% with implementation of 40Gb storage network as the first step towards clustered Hyper-V Infrastructure and Clustered Storage.

Eliminated HyperV guest MAC conflicts and flow control issues during assessment of network infrastructure Designed and Implemented HIPAA compliant infrastructure

Added tiered networks locked down to specific protocols needed to service secure HIPAA environment.

Redesigned Firewall policies and nomenclature to segregate policies, lines of business and function.

Implemented VPN accounts and associated firewall policies to isolate lines of business and administration. Redesigned and Optimized HyperV Servers

Reduced HyperV guest cost per customer cost by ~75% or ~$1.6K/customer. Redesigned existing servers quadrupling capacity by repurposing attached storage eliminating design constraints as pivot point for re-architecture of virtual infrastructure.

Eliminated HyperV host raid controller battery learn management process with redesign of internal and external storage.

Optimized host memory and CPU utilization leveraging CPU over subscription dynamic memory configuration. Logging and Monitoring

Implemented KPI Performance logging for SQL, HyperV Hosts and guests, storage and network systems

Developed user experience monitor and load testing scripts leveraging Powershell and RestAPIs

Researched performance monitoring platform options and through POCs selecting site24x7.com Iron Mountain Southboro/Boston, MA 2002 – 2013

OPERATIONS MANAGER/PRINCIPAL ENGINEER, 2005 – 2013 Built operations team of 5 administrators and managed all aspects of IPM operations, architecture, infrastructure, security and project management for the IPM Division/Domain and Escrow Management Product lines. Supported two diverse, immature and complicated business lines with revenues of $35M, 90%+ margins with limited sources.

Realized ~$800K/year gross revenue with 95%+ margins through the design and implementation of new IPM - ICANN Registrar Domain Escrow (RDE) system to manage scheduled deposits of registrar database exports

Achieved SOX compliance through migration of legacy environments out of production along with proper division of roles, responsibilities and access from global engineering group to new operations group

Generated significant cost savings in corporate data center consolidation efforts by stepping in and leading migration efforts of IPM physical environment and applications to new data center

Dramatically reduced cost of technical refreshes by 80% as well as improved the efficiency, flexibility, and management of infrastructure through virtualization and physical to virtual migration.

Drove reduction of deployment failures and improved application stability by 75%, through operational oversight and implementation of ITIL processes and deliverables within agile/scrum development processes

Negotiated engineering deliverables to operations for server/application build and deployment processes along with associated deployment standardization through creation of release catalog and deployment framework

Engaged Corporate Security and IPM Engineering teams to set up monthly security scanning of IPM production environments as well as the prioritized remediation process.

Nominated for Mountaineering Award for TCS for extensive efforts in support Global Domain Customers

Operations liaison for design and implementation of IPM - ICANN Registry Domain Escrow (RyDE) platform to support escrow of ICANN's implementation of new gTLDs

EDUCATION AND CERTIFICATIONS

BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING: UCONN, Storrs, CT - Concentrations in Physics and Math Information Technology Infrastructure Library (ITIL) - Foundations V3 Certified Ethical Hacker (CEH)

Currently studying for CISSP and could pass AWS Architect, CCNA/Network+ in short order if needed. TECHNOLOGY

Cloud Services:AWS, Onelogin, Jumpcloud,MS-365, Gsuite, Slack, WeComply, Namely, Dropbox, Sharefile, Concur, Lucid, Greenhouse, Tableau, UberConferance, Atlassian Jira/HelpDesk, JumpCloud Daas Phone Systems: Avaya, Masergy Cloud PBX

Security Standards: HIPPA, GBLA, PCI, SOX

Financial Software:Credit Soft/SQL, Quickbooks Enterprise Security Management:Qualys, Metasploit, McAfee EPO, MS-AD, Trend Operating Systems:Mac OSX, Window server: 2003, 2008, 2012r2, MacOS, Unix: Solaris 2,7-9, Redhat 2-5; Ubuntu 8-16 Networking: PaloAlto, Aruba, Dell, HP Routers/Switches, Watchguard, Infoblox DNS, Cisco Load balancers Hardware: Palo Alto,Netapp, Dell, HP, Intel, Broadcom, Raid Inc, Polycom, Avaya Middleware: WebLogic 4-9, Jboss, Apache, IIS, MQ, Mail Servers, Foglight, Site24x7, Datadog Databases: Oracle 6-8, SQL Server 7-2012, My SQL

Backup: Archserver, Commvault, Backblaze, Gsuite

Database Administration: Design, Application/OS/Memory/IO Tuning, support, backup and recovery Programming Languages/APIs: Powershell,Bash, Java, C, C++, PL/SQL, Oracle OCI, Python, Rest Virtualization: Hyper-V, Vmware Vsphere, ESXi, Vcenter, Virtual Box, XEN, AWS INTERESTS

Building Value, Security, Quantum Computing, Encryption and Currency, AI/Neural Networks, Child Development, Golf

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