Medical Customer Service

Dr. Alice (Chalikian) Kouyoumdjian, DC, BA

Spring, TX 77389 * 818-***-**** **********@*****.***

SUMMARY

A highly motivated and experienced Chiropractor with a demonstrated ability to lead a diverse team of professionals to new levels of success in the healthcare field. Possesses strong business qualifications, with an impressive track record of hands-on experience in strategic planning, business and personnel development, project management, marketing, and technical abilities. Responsible for the day to day management and function of all clinical activities of the corporation she built from scratch, which includes but are was not limited to: recruitment selection, hiring, evaluation, development plans, marketing strategies, and training of all diverse staff, with constant focus on quality of Chiropractic care, striving relentlessly to pursue the highest level of performance in every clinical activity. Establishes and maintains positive working environments and works well with staff for the success of the office. A dependable, self- motivated professional who leads by example, sets high expectations, and builds trusting relationships with staff and patients to achieve organizational goals.

Medical Clinic Experience

It’s to be noted that while attending international and local medical congresses as well as working with multispecialty and neurology offices such as Dr. Hamza, MD (neurologist), Sadler Medical Group, Universal City Medical Group, Doctor’s Clinic Houston, Antelop Valley Medical Clinic, I maintained knowledge of latest clinical data, industry changes and medical data while dealing with all types of patients and patient conditions

(includidng but not limited to Diabetic, neuropathy, etc.). Attending numerous medical seminars on different medical drugs and their pharmaceutical benefits as well as taking classes in Pharmatoxicology and Biochemistry, has also brodened my understanding of the human condition as it presents itself in different types of disease or autoimmune issues and the pharmaceutical industry. This experience and my diverse knowledge in the medical, healthcare or pharmaceutical industry, not to mention, I’ve been practicing as a physician in California (12 years) as well as Texas (6 years), can be an asset to working with your company. EXPERIENCE

Texas Mobile Chiropractic, Spring, TX

Owner/DC

April 2017 - Present

Mobile Chiropractic business designed for Chiropractic office coverage for established Chiropractic clinics. Also for stay at home moms recovering from child birth, workaholics that don't get out of their offices in time to see their Chiropractor, and the athletic individuals who may get injured while still in the game. Provides clinical excellence and maintaining systems and protocols of individual Chiropractic Office(s) in need of emergency coverage, vacation relief and/or part time Chiropractor. In network with several insurance groups; Knowledgeable and documents well all clinical procedures conducted. Able to take X-rays and evaluate radiolographic and/or regular charts.

Core Skills-

Self-motivation / adaptability

Conflict resolution

Ethical doctor

Operations management / Coaching

Time management

Team work

Radiologic skills

The Joint Clinics, Houston TX

Chiropractor

Responsible for successfully working throughout the Joint offices of the Houston market with a total of 8 Chiropractic offices, and over 30 employees. Provides leadership, clinical excellence and maintaining systems and protocols. Responsible for diagnostics, treatment protocols for 60-90 patients/day. Setting up a multispecialty referral team.

Core Skills-

Self-motivation / adaptability

Business Development / conflict resolution

Operations management / Coaching

Time management

Team work / staff development

Structured clinical decisions and policies to help grow the company by implementing more effective clinical and operational policies. 2016 results YTD: The office I worked in ranked in the top 3 in the country out of over 400 “The Joint” offices

CALIFORNIA CHIROPRACTIC CARE, Old Town Pasadena, California Owner/CEO/President/DC

Responsible for oversight, evaluation, and corrective actions aligned with maintaining compliance with all legal, professional, CCC’s and any other authoritative or governing body rules and regulations for clinical matters specifically related to Chiropractor(s) and staff activity(ies); aquisitions, negotiations with labs and Chiropractic and Nutritional suppliers and vendors on latest and best products. Identified deficiencies and potential opportunities and developed innovative and cost-effective solutions. Held responsibility for clinic’s operations, including staff retention, mentoring, conflict resolution and problem solving, production, training and growth, and customer service. Held accountability for meeting production goals, all metrics, accounts receivable, profit, accountability, expense control, and profitability. Coordinated doctors’ and staffs’ monthly meetings and continuing education requirements.

Enhanced competitiveness of practice while increasing revenue and providing excellent patient care through hands-on leadership.

Fostered strong relationship with doctors, clinical staff, and non-clinical staff in order to reach budgeted goals.

Achieved financial success, resulting in end of year bonuses for most.

Received recognition from the City of Pasadena and the mayor.

Maintained OSHA and HIPAA compliance.

Owned and operated own X-ray unit

Conducted numerous health fairs and community event projects

Built strong and successful team, ensuring high levels of customer service and patient retention.

Established a multispecialty refferal system for patient full healthcare needs

conducted and attended local, national, and international conferrences and health fairs.

Faculty Practice-Southern California University of Health Sciences - designated mentor and internship facility in my office, at California Chiropractic Care. EXTRACURRICULAR ACTIVITIES

2013-2014 Southern California University of Health Sciences LACC - Associated Faculty

2012 Worked as a member of the Armenian Medical Mission Team as part of a mobile clinic providing diverse medical care for underprivileged people throughout remote villages of Armenia. It is to be noted I was the first and only Chiropractor to be part of this team in it’s history.

2011 3rd. International Medical Congress in Armenia - Speaker - on the subject of Adult and Child Scoliosis. I was the only Chiropractor to ever speak at this medical congress.

EDUCATION

•Doctorate in Chiropractic from the Southern California University of Health Sciences in 2001

•Bachelors degree in Biology from California State University at Northridge in 1997

MEMBERSHIP IN PROFFESSIONAL ORGANIZATIONS (past and/or present):

• Texas Chiropractic Association (TCA)

• California Chiropractic Association (CCA) – SECRETARY AND PUBLICITY CHAIR

• American Chiropractic Association (ACA)

• International Chiropractic Association (ICA)

• American Academy of Spine Physicians (AASP)

• Armenian American Medical Society of California (AAMSC)

• Armenian Medical Mission Association

• AGBU- Young Professionals

• World Children’s Wellness Foundation

• MPN Assigned Doctor

PROFESSIONAL DEVELOPMENT

Attended more than sufficient continuing education courses to maintain certification. In addition, certified in:

• Legislative Day in Washigton,DC where I lobbied for Chiropractic rights

• Legislative Day in Sacramento, CA where I lobbied and testified for Chiropractic rights

• Biomechanics for Standard MVA Impacts

• Diagnosing Head Trauma

• Personal Injury Seminar 2005

• Workman’s Compensation Certification Seminars

• X-ray Supervising and Operating License in California AWARDS AND RECOGNITION(S):

• Southern California University of Health Sciences LACC Associated Faculty 2013-2014

• 3rd. International Medical Congress in Armenia Speaker on the subject of Adult and Child Scoliosis. I was the only Chiropractor to ever speak at this medical congress. 2011

• Marquis Who’s Who in Medicine and Healthcare 200*-****-**** to present

• Gold sponsor for Glendale Community Health Fair 2010

• Kids Day America 2007 organizer and sponsor

• ICAC Industrial Injury Evaluator Certificate

• World’s Children’s Foundation recognition in community service work for the benefit of children

• Shawn Steel Advancd PI Seminars 2005, 2006, 2007, 2008 PAST HOSPITAL AFFILIATIONS:

• Glendadle Memorial Hospital-Allied Health Physician W O R K H I S T O R Y

. Employer City, State Position From - To .

The Joint - (#1 office in the country) Houston, Texas D.C. 4/2015-9/2016 Chalikian Chiropracric Corp.(CCC) Pasadena, CA. D.C./Owner 9/2003 - 9/2014

(D.B.A.- California Chiropracric Care(CCC))

A.V. Spinal Care Lancaster, CA. D.C. 8/2004-11/2005 Sadler Medical Group Beverly Hills, CA. D.C. 11/2004-2/2005 Andalib Chiropractic Palmdale, CA. D.C. 08/2003-7/2004 Costa Mesa Medical Grp. Costa Mesa, CA. D.C. 05/2003-7/2003 Firestone Chiropractic Downey, CA. D.C. 04/2003-5/2003 Dr. Hamza, MD Westwood, CA. Internship 1/2002-4/2003 Self-employed Glendale, Encino, Van Nuys, CA D.C. 9/2002-8/2003 Universal City Medical Group Universal City, CA. Internship 6/2001-12/2001 COMPUTER SKILLS

Windows, Mac, ChiroTouch

LANGUAGES

Fluent in English, Romanian, Armenian and semifluent in French and Spanish Licensed in Texas and California

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