Amanda Roque

**** ** *** **

Edmonton, Alberta T*L 6N8

Cell: 780-***-****

Email: adbgp6@r.postjobfree.com

Objective

To gain a permanent position in a forward-thinking organization, where I can apply my skills to help the company reach its goals, while maximizing my potential.

Education

2009 – 2011 Southern Alberta Institute of Technology (SAIT), Calgary, Alberta

Business Administration, Management

2006 - 2007 Grant MacEwan University, Edmonton, Alberta

Human Resource Management

2002 – 2005 Holy Trinity Catholic High School, Edmonton, Alberta

Skills

- Strong communication skills, both written and verbal

- Client focused, striving for service excellence

- Accurate and efficient typing skills; Typing speed of 75-80 wpm

- Good organization skills, prioritizing tasks or multitasking

- Pays attention to detail

- Good problem-solving skills, works well under pressure, i.e., tight deadlines

- Proficient in data entry with a high level of accuracy

- Adapts easily to a team environment and/or as an independent worker

- Has team lead experience, adept at conflict resolution

- Adept at handling sensitive issues professionally, sensitively and courteously

- Knowledgeable and experienced with computers and the Microsoft program suite

- Is versed in using Internet applications

Work Experience

Feb. 2019

- Present

Express Employment working with Pickford – Receptionist (temp-perm)

Responsible for being the first point of contact when customers come in through the door. Greeting customers. Answering and managing a multiple phone line system. Directing and managing emails that come through the main company inbox. Managing vacation calendar and booking meetings/boardroom calendar. Signing in customers that come in for training and processing training certificates of completion. Sending out and filing company invoices and credit memos. Completing the bach-close for credit card transactions. Sorting mail and cheques that come in. Scanning documents and responding to email inquiries.

Sept. 2016

- Present

R.A Malatest and Associates – Survey House Employee (pt.)

Responsible for conducting over the phone surveys on various projects assigned to the survey house from various clients. Making outbound phone calls and completing/keeping call flow for projects.

June 2017

- Feb. 2019

AEROTEK working in Williams Scotsman – Admin (temp) August 2018 – November 2018

Responsible for first point of contact and greeting clients/customers/staff at front desk reception. Maintenance of office areas and supplies – including, putting away and placing orders for supplies, cleaning out offices and storage rooms, organizing storage areas and sorting/logging IT reconciliation. Responsible for placing Purolator, FedEx orders and handling incoming/outgoing mail. Tracking VAPS data and entering forms/data into excel spread sheet. Worked with branch coordinator doing damaged billing and helping also in collections catch up for the branch – experience with programs such as Open Invoice Printing, Taulia portal and Sales Force. Responsible for organizing arrangements and packing up CAD drawings and working with IT to resolve office issues. Also responsible for updating phone lists and employee check in lists in office.

AEROTEK working in Iron Mountain – Data Entry Specialist (temp) August 2017 – December 2017 & January 2019 (1 month temp.)

Responsible for entering data from files in an efficient and accurate manner into excel spread sheets to computer. Responsible for loading client files and the transcript of information. Involves data entry, lifting/moving boxes and preparing orders before they are ready for data entry.

AEROTEK working in Government of Alberta – Administrative Support (temp) June 2017 – July 2017

Responsible for administrative support to post adoptions administration team and case workers. Answering correspondence/emails within the team. Finding solutions for inquiries regarding post adoptions from an adoptee/adoptive or birth parent. Responsible for filing/photo copying/pulling files, checking, entering file information and entering information filled out or sent in on post adoption forms into AARS/SharePoint programs. Position requires attention to deal as we deal with sensitive and confidential court documents. Also, responsible for the collection of incoming and sending of outgoing faxes/mail as well as putting together post adoption packages for adoptive parents.

Dec. 2014

- April 2016

University of Alberta, Pediatrics – Administrative Assistant (pt.)

Responsible for assisting with booking appointments for clinics and booking diagnostic imaging appointments for patients. Help assist with booking, printing and labels for clinic in hospital. Work with nurses, doctors, medical records and other extended divisions to make sure patients are seen and clinic charts are pulled for the clinic to run smoothly at the hospital. Responsible for handling faxes, scanned documents/scans, new referrals and consults from department. Helping the doctors in any urgencies they require.

April 2013

- Jan. 2016

Royal Alexandra Foundation – Donor Relations Officer (pt.)

Responsible for making out going phone calls to previous donors or a set list of patrons we get from companies and previous events associated with the foundation. Collect and raise donations for various causes. Call center environment. Also, responsible for making out going phone calls to thank our patrons and those who have helped the foundation in the past.

March 2014

- Nov. 2014

Alberta Health Services, Southeast Homecare – Admin, Clerk ш (temp)

Responsible for clerical triage and consults, as well as answering/transferring busy switchboard for incoming phone calls and directing questions to the proper various departments. Archiving/indexing scanning and faxes. Responsible for checking in, booking and reminding patients of appointments. Responsible for direct support and reporting to case managers/project managers, social workers, physio therapists and RN/LPN nurses. Various office duties including but not limited to filing, discharge/data integrity changes, distribution of mail, preparing daily team boards and "no show" reports, stocking/ordering supplies, various projects, sorting and patient care.

June 2013

- Nov. 2013

Alberta Eye MD – Surgical Coordinator

Responsible for surgery consultation and thoroughly explaining cataract surgeries and procedures. Responsible for coordinating surgeries for 2 doctors and booking appointments for consults. Also includes being knowledgeable about glaucoma and cataracts and maintaining charts in the clinic. Position requires high organization and friendly demeanor as it includes face to face contact with patients in hospital and in clinic.

Past and Current Interests and Affiliations

Gorilla Run

Color Run

Underwear Affair Run for cancer below the waist

Youthree Youth Organization

CIBC Run for the Cure (2013 to 2016)

Youth for Christ

C.W.L (Catholic Women’s League)

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