System Analyst

ANTHONY ODOM

*** ******* ****** **** ******, NJ *************@*****.*** 646-***-****

SKILLS & ABILITIES Windows Operating Systems & iOS

EXPERIENCE

Microsoft Office, Office365

Active Directory

DHCP / DNS

Group Policy Management

Building / maintaining/ repairing / updating workstations & laptops

Imaging, deployment, backup, migration

Provide local and remote support to users

Troubleshoot network, IP phones, and printer issues Android, Apple, Microsoft and Blackberry devices Meticulous and organized

Work well alone and in group settings

IT HELP DESK SPECIALIST 24SEVEN INC.

05/15-PRESENT

• Provide helpdesk support for local and remote user internationally

• Investigate reported issues and walk customers through step by step resolutions.

Explaining cause and effect of the issue in a manner that can be understood by the least technical individual, to ensure the problem doesn’t resurface

• Research Client issues to resolve complaints promptly

• Wire Server, switch, routers, PDX (phone system), A/V equipment

• Creating Deployment images based on department

• Creating scripts to give users one click ability to resolve the well-known issues

• Using ticket system to keep track of past and present reported issues

• Escalate tickets based on type, authorization levels and approval request

• Troubleshoot Mobile, Desktop, Laptop, Printer, Network, Software and hardware issues

School Safety Agent International Preschool (IPS) 07/14-03/15

CONCIERGE, FRONT DESK 2GCT/USUN/UNITED NATIONS 02/07-04/14

• Maintained surveillance of video monitors to identify illegal activities.

• Responded to phone calls on site and assisted with inquiries and complaints.

• Implemented security policies and procedures to ensure safety.

• Skilled in utilizing building security, lock systems and procedures.

• Excellent ability to detect problems and report information to appropriate personnel.

• Remarkable ability to resolve customer's complaints

EDUCATION

MONROE COLLEGE, BRONX, NY

COMPUTER INFORMATION SYSTEMS

PER SCHOLAS, BRONX, NY COMPUTER TRAINING COURSE

A+ CERTIFICATION

Network+ CERTIFICATION

ABOUT ME

All I have ever wanted to do is work with computers. I am so fascinated by all aspects of

computer technology. I have been building and repairing computer since I was a teenager, before I knew the names of the components. Now that I have finally been able to get me foot in the door in the IT field, it is only up from this point. I am looking forward to advancing my skills in this field, eager to learn everything there is to know.

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