Manager Project

Alana Coles

Ringwood NJ ***** 201-***-****

*************@*****.*** www.linkedin.com/in/alana-coles-002

Project Manager

Leverage Team Building, Communication, & High-Level of Organization to Drive Process Efficiencies & Bring Quality Products to Market On-Time & Within Budget

Project management professional with experience in digital products and processes. Detail-oriented approach to managing multiple products with different needs from product inception to production to finalizing and archiving. Track record of collaborating with various internal and external teams and supporting individual efforts aligned with organizational objectives.

Core Competencies:

Process Improvements

Automation

Customer Service Enhancements

Software Development

MS Suite, Adobe, & Google Suites

Archiving

Scheduling

Budgeting

Deliverable Management

Quality Assurance

Resource Allocation

Create & Distribute Process Documentation

Professional Experience

PEARSON, Hoboken, NJ 2016 - 2019

Senior Producer

Managed and brought multiple digital products to market on time and on budget. Ensured all product development processes followed all technical, accessible, content, and copyright requirements. Worked with and managed all vendors, freelancers, and internal teams from concept to delivery. Created and documented all work processes. Made sure that all files, records, and digital information was archived properly and assisted in any customer queries.

Saved company thousands of dollars in costs through process improvements, streamlining vendor costs, and reducing internal costs, achieving budget cuts up to $5K on individual products.

Streamlined processes for digital workflow and provided support documentation for reference, enabling higher quality schedule and resource management.

Led 6 - 12 projects with 12 – 24 titles, simultaneously, while maintaining integrity of each project, maximizing company resources, and delivering class materials on time.

Created processes where legacy / current content was maintained and brought up to current technological standards as needed, facilitating functionality and smooth customer experiences on OS and Web browsers.

Managed video archive of over 1.8K videos, including production of new video, security, new technological standards, accessibility standards, and content updates as needed, standardizing customer experience across all materials, and protecting videos from unauthorized use.

Alana Coles *************@*****.*** Page Two

PEARSON (Continued)

Senior Media Project Manager, Hoboken / Upper Saddle River, NJ 2006 - 2016

Performed same duties as above and held additional responsibility, including management of physical products such as DVD / CDs, printed instruction manuals.

Served on team receiving recognition through Product Team of the Year, 2008 through collaborative delivery of innovative Digital Learning platform.

Editorial Assistant, Pearson, Upper Saddle River, NJ 2002 - 2006

Made sure all contracts, forms, and paperwork were properly processed and archived. Assisted editors in product review. Executed copy editing, purchase orders, and invoices. Assisted customers with queries and issues and performed general administrative work such as filing and copying.

Supported editors, marketing managers, and sales staff in achieving and maintaining working customer relationships, leading department to top publisher of CIS / IT higher education books.

Education

Bachelor of Arts (BA), History (Minor in English), University of Dayton, Dayton, OH

Professional Development

Agile Project Management training

General Project Management training

Accessibility training (Section 508, WCAG)

Optional Information

Fundraising Chair: Cub Scout Pack 96, Ringwood, NJ 2016 - 2017

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