Customer Service Front Desk

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

Julie Sylvia

*****.*****@*****.*** 404-***-****

**** ******** ****** ***, ***********, GA 30281

To obtain a challenging position with an established company, in which I will be able to utilize my professional skills and knowledge with the opportunity for growth. ICD-9 coding & ICD-10

A/R Procedures

Knowledge of HMO, PPO, POS, indemnity,

CMO/Medicare, and vision plans

Extremely organized

Self-motived

Insurance eligibility/verification using Availity, Navinet, and clearwave

Extensive knowledge of EHR/NextGen

Patient Accounts Billing Specialist

Clayton Eye Center Morrow, GA March 2016 - November 2019 Prepared and filed claims manually and electronically Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy Accurately posted payments from insurance companies and patients Responded promptly to correspondences from insurance companies Communicated effectively with patients in regards to billing and insurance inquiries Front Desk Coordinator

Clayton Eye Center Morrow, GA May 2001 - March 2016 Built relationships with long-term patients through individualized and outstanding customer service Assisted management in training of new hires

Keynote Speaker for Vision Expo West 2009/ East 2010 Effectively checked in/out patients in a timely manner, posted copays/deductibles and balanced payments daily

Accurately verified vision/medical insurances, scheduled appointments and ordered office supplies Adhered to HIPAA and patient confidentiality

Front Desk Coordinator

Atlanta Women's Specialists Atlanta, GA October 1999 - April 2001 Scheduled appointments for a multi-physician practice and entered patient demographics Checked out patients in timely manner

Prepared and ensured the accuracy of patients' charts Posted charges and payments

Communicated effectively with licensed and medical staff Business Administration Certification

Fisher College Cape Cod, MA

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