Service Manager

Balaji Ramamurthy

Contact: +91-983******* / +91-816*******

E-mail: ********************@*****.*** / ********************@*******.***

Tech Lead/Manager -

Applications Support and Quality

Technically proficient Tech. Lead in Microsoft Technologies with 10+ years’ experience including 1-year experience as developer in C#/JS/AngualarJS looking for Challenging Role

Executive Summary

Completed Executive Education Programme title ‘Data Analytics’ from IIM Rohtak

Valid U.S. B1/B2 visa.

Accomplished track record in leadership/management of IT Service Delivery, Change Management and Incident/Problem Management.

Additional Skills: Robotic Process Automation tool – UiPath

Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, motivation & mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills

Technical Skills

Operating Systems

Windows

Languages

SQL, PL/SQL, VB6.0

Databases

MS SQL Server 2008 R2/2000, ORACLE 8.0, ORACLE 11G

Design Methods

RUP, FDD, eXtreme Programming - TDD, Refactoring

Web Tools

VB.NET, ASP.NET, HTML 5.0, JavaScript

Scripting Languages

Mongo.JS, Angular.JS, Node.JS

Development Tools

Visual Studio 2012

Configuration Tool

Visual SourceSafe 6.0, GIT-STASH

Reporting Tools

Crystal Report 7.0, Crystal Report.Net

ITSM Tool

BMC Remedy, Service Now

Project Tool

MS Project

Utilities

MS Office Suite, FOXPRO 2.6 WINDOWS, VISUAL FOXPRO 7.0

Other Tool

Active Batch 7.0/9.0

Robotic Automation Tool

UiPath

Accreditations

~PRINCE2 (Foundation, Practitioner)

~ITIL v3 (Foundation)

~Ability to contribute as an individual developer and capability to lead team.

~HTML5.0, AngularJS v8.0, Node.JS v10.16 from Credo Systemz

~Executive Education Programme title ‘Data Analytics’ from IIM Rohtak

Professional Experience

Professional Key Achievements:

~Data Center Migration – Movement of Application structure to new Data Center

~Identified issues in Build Process and resolved them using Configuration Tool

~Proficient in working in technologies “Angular.JS”, “TypeScript”, “JavaScript”

~Expertise in working in asp.net – CSS, JavaScript, Ajax, JQuery, HTML, C#, Web Service

~Created couple of Robots using UiPath as part of Leaning process from Udemy

Incedo : May 2016 till date

Client: BSI Financial

Role: Individual Contributor: Development in asp.net (CSS, JavaScript, Ajax, JQuery, HTML, C#, Web Service), SQL Server

About BSI: It’s a non-banking financial company which maintains the assets of other organization

Highlight: Experience in working with following sub category technologies of C# using asp.net

-Create Content Page,

-Create custom Cascading Style Sheet (CSS),

-Bind textbox change to client side Data Table using JQuery,

-Create Web Service bind data to client side Data Table using Ajax call

Responsibilities:

1.Solution Architect: As an Architect collect the requirements from client, drill through the various C# flavours available like Web Service, Cache Management, and Data Tables to provide a suitable solution that fits within the Architect framework used by the client.

Additional Skills: Robotic Process Automation tool – UiPath

Developed 2 Robots using UiPath

Robot 1: Automate the login to Incedo web email

Robot 2: Automate the login to a private email account (Gmail)

Helios and Matheson Global Services, Chennai : Sept 2014 till May 2016

Client: Cetera Financial Group

Role: Tech Lead at Incedo. Technology - Visual Basic 6.0, C#, Oracle 11G, Crystal Reports 9, .NET.

About Cetera Financial Group: Cetera is a non-banking financial company which acts as broker dealer in advising its customers in selling any buying of trading stocks, advising its customers on financial products.

Responsibilities:

2.Complete Enhancement/Bug-fixes tasks using C#, Visual Basic6.0, PL/SQL

3.Manage Services to client

4.Oversee production reports to business users

5.Daily update of work products to Clients

6.Facilitate teams’ requirements like training needs, liaising with business / client

7.Supervising solution provided in work related to enhancement, bug fixes

8.Priortize Business Production Issues

9.Improvements in Technical Process like Build Process, Deployment Process

10.Coordinate with different teams, vendors to ensure quality of delivery

11.Manage development team to ensure seamless and quality deliverables to customer

12.Ensure service delivery to Clients by managing Team Utilization

13.Ensure billing to Clients by Forecasting Team Utilization

14.Bring about Value-adds to Clients by improving their processes and applications

Direct reportees: 4 tech leads.

Capgemini Consulting India (P) Ltd., Mumbai : Nov 2004 to Feb 2014

Client: Lloyds Register, Premier Foods

Responsibilities:

~Use Methodologies like Test Driven Development (TDD), Refactoring, ITIL and DMAIC

~Managed tools & technologies like Visual Basic 6.0, VB.NET, ASP.NET, Visual Basic for applications (VBA), PL/SQL in SQL Server, MS Access, BMC Remedy, CoCoNet and Visual Studio.

~Ensured Service Deliverables meets deadline and budgets, ensuring application remained business-critical, managing team billing, performance, KT Plans

~Maintained business-criticality of applications

~Provided monthly reports to management on number of priority tickets, ageing tickets and produce Service Improvement Plan to reduce the tickets, maintain the quality service provided to Clients.

~Ensure service delivery to Clients by managing Team Utilization

~Ensure billing to Clients by Forecasting Team Utilization

Direct Reportees: 10 (Team members and managers)

Academics

~B.Com., Osmania University, Hyderabad (1993) with 50%

~P.G. Diploma (Finance Management), Welingkar Institute, Mumbai (1997) with First Class (65%)

~P.G. Diploma (Computer Application), CMC Ltd, Mumbai (2000) with First Class (74%-stood first with Rank holdership benefits)

Personal Particulars

~Date of birth : 25-04-1973

~Languages known : English, Hindi, Tamil and Marathi

~Address : B/7 Kamalalaya, Plot Nos 10-11, Bima Vilas C.H.S., Chheda Nagar, Chembur, Mumbai - 400089

~Nationality : Indian

~Passport No : G2452539 (valid till March 2017 with valid U.S. B1/B2 visa)

~Location Preference : Only to Mumbai or Abroad (U.S, U.K, Australia)

Core

Competencies

Application Management

Subject Matter Expert

Team & People Management

Contact this candidate