Customer Service Front Office

MARIE FE BERNAL PASCUAL

**** ***** ***** **. *** Andres Bukid Manila, 1004 Philippines

Mobile : 090******** Landline: +63 2 7088343

Email: ********@*****.***

Personal Details:

Salary expectation: 15,000 PHP (negotiable)

Birthday: August 1,1978

Age: 41 years old

Status: Single

Education: Business Management

College: AMA Computer University

Skill Competencies:

Has background in hotel reservations and guest services mainly front office duties.

Experienced Shift Supervisor and Barista

Knowledge in hotel bookings, OTA, email correspondence, hotel rate quotes and contract agreement.

Knowledge and understanding of F&B and retail operations such as sales report, inventory, cash management, people management, safety and security.

Results -oriented, attentive to details, well-organized and able to meet deadlines.

Fluent in English communication and correspondence, can speak basic Thai language.

Career Experience:

Reservation Officer

Centara Grand West Sands Resort and Villas Phuket, Thailand

11 April 2016 to 25 June 2016 Resigned

Responsibilities:

Responsible in email correspondence using MS Outlook such as hotel inquiries, contract rate quotes and online bookings.

Responsible in input of new bookings in Opera system, amendment, cancellation and no show.

Receive phone inquiries from FIT and contract agents such as room availability.

Reservation Officer

The Village Coconut Island Resort Phuket, Thailand

26 November’2015 to 26 January’2016 Resigned

Responsibilities:

Responsible in online and contract agent bookings, email correspondence using Outlook about hotel inquiries and contract rate quote.

Responsible in input of new bookings in PMS system, amendment, cancellation and no show.

Reservation and Guest Service Officer

Best Western Premier Bangtao Beach Resort and Spa Phuket, Thailand

16 October’2012 to 10 November’2015 Resigned

Responsibilities:

Responsible in OTA and agent bookings, email correspondence using Outlook and Gmail about room availability and room allotment.

Responsible in input of new bookings in PMS system, amendment cancellation and no show.

Responsible in daily check in and check -out of hotel guests and folio balance, cashier and daily reports.

Responsible in giving efficient and prompt hospitality service to hotel guests.

Receptionist

Best Western Phuket Ocean Resort Phuket, Thailand

12 May’2012 to 15 October’2012 Transferred

Responsibilities:

Responsible in daily check in and check -out of guests.

Responsible in cashier operations and daily reports

Receiving incoming and outgoing calls.

Responsible in giving efficient and prompt hospitality service to hotel guests.

Shift Supervisor and Barista

Starbucks Coffee (Rustan Coffee Corporation) Makati, Philippines

20 October’2003 to 15 January’2012 Resigned

Responsibilities:

Accomplish sales reports, inventory, ordering, retail management and operations.

Deploy and delegate tasks, train and monitor team members.

Organizes opening and closing duties such as cash management, petty cash.

Provide efficient customer service skills.

Ensure safety and security of all operations.

Administrative tasks such as filing, encoding, labor schedule.

Other Skills and Interests:

Knowledge in PMS (Opera)

Knowledge in POS (Micros)

Knowledge in Microsoft Word, Excel, Outlook,Gmail

Knowledge in office equipment, coffee machines, credit card transactions.

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