KRISHNA PATEL

E-mail: adbgbd@r.postjobfree.com

Cell: 423-***-****

SUMMARY

• 8+ years of experience in the field of IT with focus on QA and testing of web based and Client- Server applications, effective use of QA and Testing practice. Strong knowledge of all phases of SDLC and Strong working knowledge of Software testing (Functional, Integration, Performance, Quality Metrics).

• Expertise in different types of testing – Black box testing, white box testing, Manual/Functional Testing, Automation Testing, System, Regression, Integration, UAT.

• Proficient in Quality Assurance life cycle from test planning to defect tracking and managing defect lifecycle.

• Have good Domain Knowledge of Technology, Sales, Health Care, E-commerce, Financial/Banking and marketing Service.

• Strong experience in testing IVR. Deep knowledge of IVR tests and procedures. Wide knowledge of multiple IVR platforms. Speech recognition systems Expertise in using IVR speech detecting system.

• Involved in testing application on different mobile Platform such as iOS and Android devices.

• Strong Experience in testing Mobile and tablets.

• Worked with business analysts, customers, engineering and offshore QA Testers. TECHNICAL SKILLS

Functional Testing Tool: QTP8.2, IVR, adb Tool

Performance Testing Tool: Load Runner 8.0,

Defect Tracking Tools: Quality Center, Clear Quest, BugZilla, Jira Operating System: Windows, UNIX, Linux

Programming Languages: HTML, XML, SQL

RDBMS/ Database: Oracle 9i/10g, SQL Server, MySQL

Web Services: SOAP, REST, WSDL, SOAPUI tool, Postman tool Browsers: Internet Explorer, Firefox, Chrome, Safari Mobile Apps Testing: iOS, Android, BlackBerry

Alexa Voice Service/Alexa Voice Gear(AVS/AVG).

Certification tests for All 3rd-party Apps i.e Amazon, Netflix, Pandora, VUDU, YouTube, Amazon,

• Write, modify & review test plans and test cases from requirements documents and execute pre- record and capture logs. Used Unix commands while debugging the log file.

• Used Android adb tool for taking log. Also used Serial port to connect to TV in developer mode to

• Utilized Atlassian JIRA system for issue tracking, bug reporting and bug fix verification. iHeart Radio, pluto TV, XumoTV e.t.c

TV/Antenna testing including all 3rd party Apps: Fandango Now, BigStar, Claro-video, Cinepolis,

• Perform OTA Software upgrade/code download on WIFI and Ethernet Network & Live requirement and business specification. Reviewed peer Test Cases with Team Members. Created detailed test plans, test cases and test scenarios for various projects based on functional Involved in testing Smart TV, Feature TV, Tablets and other mobile apps on various Platform. Hisense USA Multimedia R&D Center Inc, Suwanee GA 2013 Sep. – Present Software Test Engineer

PROFESSIONAL EXPERIENCE

• Executed Certification test cases for various major apps such as Amazon, Pandora, Netflix, YouTube and VUDU. Executed Netflix automation tests on NTS server.

• Tested Mobile apps such as Social Media Apps, Gaming Apps and other Google Apps, Remote pairing and pairing other Bluetooth devices and Miracast Functionality.

• Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.

• Tested the application under different networks and Internet speeds including on 3G, 4G/LTE and Wi-Fi.

• Written and executed test cases for Tablet on daily builds.

• Tested the OTA process of updating firmware on Tablets and TVs.

• Tested HDMI compatibility on different devices such as Roku box, Tablets, set top box, DVD players, Game consoles.

• Execute AVS (Build-in App on Hisense/Sharp Smart TVs) tests on iOS/Android mobile device platforms.

• Work with Native iOS and Android for 4+ years.

• Experience in the functional and nonfunctional testing of APIs and web services using both SOAP and REST protocols.

• Experience in RESTFULL web service Testing using Postman tool. Validated JSON formatted data, different http status code like 200, 201, 400, 415, 500etc.

• Prepare daily & weekly test status report via Confluence and SharePoint system.

• Excellent communication skills utilized to work with technical teams located in multiple time zones and across countries.

QA Test Engineer

Harland Clarke, Atlanta, GA 2011 October – 2013 May

• Analyzed the Business, Function Requirement and Streamlined the Testing Activities.

• Developed Test Plans, Test Scenarios, and Detailed Test Cases in QC based on the Business Requirements, and Functional Specifications. And reviewed test cases with team members.

• Done successful validation of changes in IVR scripting, IVR Functionality, Changes of MINQ, Changes of Soft phone.

• Performed IVR testing to verify IVR Speaks default delivery method when order Top/End stub product.

• Analyzed the result, logged and tracked the defect using Quality Center.

• Tested mainframe in different region such as CICS.

• Performed Functional, Integration, End to End, Regression and Backend testing between Choice Consumer web application and mainframe

• Performed data validation on backend tables using SQL. Used UNIX to verify the logs.

• Support UA team through User Acceptance testing. Software Test Engineer

Hughes Telematics Inc., Atlanta,GA 2009 April – 2011September

• Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases.

• Broadly done manual testing, constraints verification testing, and the functional testing. Ensure that all the test cases are updated in the Quality Center along with Master test plan.

• Exhaustive UI testing of Custom Web Application. Done integration testing between Web Application and Oracle Siebel system.

• Used BRM tools to use various product features such as Bill generation

• Tested web services using SoapUI.

• Involved in Release support - Release to QA, involved in environment setup, testing the release process.

• Executed the QTP Scripts developed by the team members.

• Involved in Backend Database testing in Oracle using SQL.

• Defects were tracked, reviewed, analyzed and compared using Quality Center. Tested critical bug fixes and coordinated with developers.

QA Engineer

SunTrust Bank, Atlanta, GA 2007 June – 2008 December

• Participated in the development and implementation of test cases, test plans, data and test scripts according to requirements in the Use Case and Requirement documentation on manual testing purpose.

• Performed manual testing for all use cases like Creating accounts, Querying account details, Fund transfers, Bill Payments etc.

• Performed Integration and regression testing of the application

• Managed defects using Quality Center.

• Interacted with developers, system engineers, and testing teams to identify applications defects.

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