Customer Service Support
Resume:
Franco P. Pajo
Mobile # : 095********/090********
E-mail : adbgb0@r.postjobfree.com
Career Aim
To be able to enhance and develop future knowledge, skills and abilities in the field of technical and customer service, and to attain a level of competency supporting both corporate and global needs and demand.
Educational Attainment
1998-2002 New Era University
BS ECE
1992-1997 Marikina High School
1986-1991 Malanday Elem. School
Work Experience
January 19, 2018 - Nov. 17, 2019. Sourcefit Inc.
Senior IT Helpdesk
Supporting Internet Connection
Handling Ticket Escalations
Supporting Billing
June 20, 2016 – Aug. 28, 2017 Results Company Q Plaza Cainta
Technical Support Tier 2
Cable and Internet Suport
Ticketing Issues Support
Feb. 6, 2015 – Apr. 30, 2016 Concentrix Eastwood
Dish Account
Professional Tech Support Level 2
Technical and Billing Issues Support
Dec. 10, 2012 – Jan. 10, 2015 Teletech Cainta
Telstra Account
Technical Support
Support Escalations
Cable Internet, ADSL, Dial-up connections, and
Email issues Support
Anti-virus issue (Telstra Online Security)
Aug.2009-Aug.2010 Amberbase Solutions Inc.
Customer Service
Discover Insurance.Acquisition
Providing Insurance for client Credit Cards
July 2008-Aug. 2009 OneWorldConnections
Customer Service
Publication Magazine (renewing subscriptions)
SuperPages.com (providing online bus. ads)
Skills
Knowledge in Internet Navigation, Connection issues
Knowledge in Cable Support
Trainable and willing to handle a variety of tasks
Typing skill: 30 WPM
Completed Leadership Training
Personal Profile
Age : 39 years old
Birthday : March 6, 1979
Birthplace : Makati
Height : 5’5
Weight : 130 lbs.
Sex : Male
SSS : 33-4691136-8
TIN : 910-466-521
PhilHealth : 01-050516740-1
Civil Status : Single
Citizenship : Filipino
City Address : C.Mejia st. Malaya, Malanday Marikina City
Father’s Name : Francisco M. Pajo
Occupation : Martial Art Instructor
Mother’s Name : Imelda P. Pajo
Occupation : Businesswoman
Character References
Jessie De Penosa Supervisor Teletech
Telstra Account / Chat Support
Contact this candidate