Salesforce Security

REKHA S

Contact: 646-***-****

CUMMING, GA

Email: *****.******@*****.***

Experience Summary:

•7 + Years of total experience in the IT industry in which 3+ yrs Salesforce QA with focus on testing of Web-Based client/server application.

•Salesforce.com Administrator with 3+ years of experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.

•Extensive experience with Salesforce configuration, including standard objects, custom objects, object relationships, validation rules, workflows, and security controls.

•Good understanding of Salesforce.com governor limits.

•Performed the roles of Administrator. Excellent knowledge and working experience on Administrative functionalities like setting up of Security & Sharing (OWD, Role Hierarchies, Public Groups, and Sharing Rules), User Management & Profiles, testing and maintaining Workflow rules, Approval Processes, Letter heads and Email Templates,CPQ.

•Experienced in mass uploading, updating data into accounts, leads, contacts, campaigns using Salesforce.com Import Wizards, Force.com Data Loader, Workbench, Excel Enabler.

•Experienced in deployments using Change Sets.

•Experienced in Requirements Gathering, Analysis & Documenting the use cases, participated in JAD Sessions with clients/ customer groups in various projects.

•Keep myself current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.

•Worked in Agile Environment with small and large teams having ability to multi-task and work creatively in a fast-paced environment.

•Excellent team player, ability to meet tight deadlines, and work well under pressure.

•Self-motivated and have ability to adapt quickly to new technologies and environments.

Education Details:

Degree: Bachelor of Engineering B.E. (Computer Science)

Institution: Anna University, India

Active Certifications:

•Salesforce.com Certified Force.com Administrator (ADM 201)

•Salesforce.com Certified Platform App Builder

•Force.com Certified Platform Developer 1

TRAININGS:

●Attended formal training on Salesforce.com Administration Essentials.

●Attended formal training on Salesforce.com Advanced Administration.

●Attended formal training on Developing application using Force.com Platform.

Technical Summary:

Salesforce.com :Security and Sharing (OWD, Role Hierarchy, Sharing Rules, Apex Sharing), Apex Language (Classes, Triggers, Dynamic Apex, Batch, Schedulers), SOQL, SOSL, CPQ,Visualforce (Pages, Components & Controllers), Apex Web Services, REST API, SOAP API, Workflow & Approval Processes, Custom Settings, Reports & Dashboards, Analytic Snapshots, Standard & Custom Objects (Validation Rules, Formulas, Relationships), Force.com Sites

Tools :Salesforce.com Setup Tools, Force.com Migration Tool, JIRA

Testing Tools : QTP 9.0/10.0/11.0, UFT, SOAP UI, Selenium, Lisa/ITKO

Web Technologies :Visualforce, JavaScript, HTML

Databases :Oracle, MySQL

Operating System :Windows 7/ XP/ VISTA/ 2000/ Linux

Education Details: B.E. (CS) from Anna University, India

Professional Experience

Cabot Corporation, Alpharetta, GA Sep 2016 to Dec 2019

Salesforce.com Administrator/Analyst

Cabot Corporation is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. This company is serving key industries including transportation, infrastructure, environment and consumer. The company operates in over 20 countries with 36 manufacturing plants, eight research and development facilities and 28 sales offices. It manufactures different products like Activated Carbon, Carbon Blacks, Fumed Metal Oxides, Inkjet Colorants and providing its services globally.

Responsible for handling the Salesforce production support for users around the globe. Cabot managed all of its customers, opportunities, campaigns, some major custom objects data in Salesforce.

Responsibilities:

•Performed user setup and provided Administrative support required for managing 600 users across the different countries.

•Very good knowledge on using the lightning platform, played a key role in transition from classic to lightning. Made sure all the objects, layouts, fields are reflecting the same as the classic interface using the lightning app builder. Worked with super users from different regions and performed the UAT. Worked immediately on resolving the issues submitted during the UAT sessions and been a part of successful lightning transition..

•Worked closely with the QA and UAT teams in the testing phase and worked closely with Salesforce users providing direct support during post-implementation issues.

•Extensively worked on mass uploads of different object data using excel enabler, import wizard, workbench by following the required business rules and documentation.

•Strong knowledge and experience with the sharing & security process. Minimized the number of profiles used by communicating the business people and discussing the level of access needed for the respective users and merged the profiles.

•Worked on multiple Process builders to make multiple automation steps for adding users automatically to the training and All SFDC users public groups, updating records.

•Created reports which are useful for the business people to overcome the limitations of lightning such as field display limit on the related list. Received appreciations from users for saving time.

•Worked on Security & Sharing setting like OWD, Role Hierarchy & Sharing Rules for providing access to different levels of users.

•Created permission sets for different use cases like providing Pardot permissions to certain users, View All data permissions based on the requirements.

•Developed guides and also created videos to explain the different installation processes of lightning for outlook, Salesforce for mobile installation, related list quick links, any new business processes added for users to understand better.

•Extensively worked on creating campaigns, mass uploading campaign members and updating them.

•Extensively worked with Pardot tool, to send mass emails to our customers regarding any price increases or upcoming campaigns information. Worked on setting up users, syncing leads/contacts from Salesforce to Pardot, creating email lists, developing some emails drafts and sending them. Also worked on HTML code to add the new features into the Pardot email templates.

•Configured Products, Catalog Hierarchies, Bundles, Bundles within Bundles,Price Lists across all products .

•Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc

•Worked on the different Salesforce functionalities in different use cases like Validation Rules, Assignment Rules, Workflows, Approval Processes.

•Always a team player and a go to person to many users whenever there are any issues.

American Express Technology, Phoenix, AZ June 2014- Aug 2016

Salesforce Sr. Quality Analyst

Responsibilities:

•Review requirement documents and implemented the details to write Test Plan, Test scenario, and Test case.

•Tested Salesforce Sales application which involves Merchant and offer details.

•Tested the marketing delivery in Salesforce by creating offers for several Merchants

•Manage requirements and maintained test repository using Quality center.

•Running single script multiple times using different user using Advance Data driven.

•Performed the maintenance of function and scripts files in QTP for every build and release.

•Involved in automation of Data base testing using QTP and Stored Procedures

•Developed Test Scripts using QTP to perform smoke, functional and regression testing.

•Created Checkpoints/Synchronization points in application to deal with problems in QTP.

•Used object identification to map and created shared object repository to share all the objects of application globally.

•Performed SQL querying and modifying relational databases for testing data in databases.

•Defects were tracked, reviewed, analyzed and compared using Quality Center.

•Helped new team members to understand the Business requirement and system flow of an application

• Actively involved in daily “Scrum meeting” and provide status report

Environment: Windows XP Professional and Windows 2003 Servers, Oracle 10G/9i/8i, MSMQ, Java J2EE, QTP, Rally, NET, ASP.NET, ADO.NET, XML, Selenium, HP QC.

Blue Care Network, Southfield, MI March 2013- May 2014

Sr. Quality Analyst

Description:

BCN, Inc. network is a set of connecture applications in which the BCN products are tested and rates are calculated based on the cost shares and comparative testing between the rates in the online application and facets system.

Responsibilities:

•nvolved in review of Functional Requirements with functional Manager and Technical Specialist.

•Performed Sanity Testing, Smoke Testing, and Security Testing for Internet and Intranet Based web application which was developed in. Net environments.

•Participate in the test environment setup and in ensuring that facilities and test tools are in place to successfully perform the required testing efforts

•Involved in preparing Test Plans and Test Cases based on Functional Requirements using Quality Center.

•Performed the Automated testing by using Quick Test pro(QTP)

•Used the check points to enhance the scripts of the testing in QTP

•Created Requirement Traceability Matrix (RTM) to track requirements.

•Performed the security testing of an application to check the unauthorized access.

•Use Quality Center for version control, tracking defect, assign work activities, enhancement request and assess the real status of project throughout the life cycle.

•Created and maintained traceability matrices and performing impact analysis for changing requirements

Environment: QC, QTP, Windows XP, SQL Server 2000/2005, XML, HTML, JavaScript, UNIX, Linux, VB Script, Microsoft Office Products.

Contact this candidate