Dawn Lopez

Epic Credentialed Trainer, Fontana, CA.

EXPERIENCE DEPTH

Credentials

EXPERTISE

●6 years Epic experience. Trained over 2,200 end- users and supported over 200 GO - LIVES

●Proven success at 5 major healthcare systems

●Cadence

●Prelude

●Grand Central

●ADT

●PB

●Referrals

●Onbase

●Presenting Training Materials

●Identify and Modify Workflow Issues

●Track, Update and Resolve Issues

●Guide Staff with Workflows

●Trained & Assisted End Users

●Experienced in Epic go-live Support

PROFESSIONAL HISTORY

DaVita Kidney Care, Nationwide - April 2019 – Nov 2019

(Account Manager/Senior Consultant for Patient Access, Reporting), Davita Healthcare Company, Denver Colorado

●Successfully trained a diverse audience of End Users for their role in the use of Epic's Patient Access and Reporting module remotely via Zoom.

●Creates information to implement the knowledge of Practice workflow and procedures associated with use of Epic software.

●Conduct clinical software training classes for the members as assigned based on credentialing competency

●Maintain training records and set up class sessions using the Intellum Learning Management System

●Conduct Calendar Template Build workshops with providers and template builders to ensure templates are built prior to go-live

●Work with the Principal trainers to prepare approved materials while meeting project timelines

●Complies with Network and departmental policies regarding attendance.

●Participate in Instructional Design by creating new curriculum content, adding the new content to existing lesson plans and updating PowerPoint presentations to be used in classes

●Test, revise and implement materials in training sessions for all employees in Patient Access, Billing, Calendar Template Build and Reporting.

●Under moderate supervision and guidance, Develops and Implements training programs and materials to support users of Epic applications and clinical information systems

●Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

●Ensure responses to all client inquiries the same day in which they are received.

●Develop problem-solving and process-improvement strategies to increase efficiency and profitability.

●Coordinating daily sprint with Practices on progress of project while curtailing risk associate with timing of project milestones.

●Documenting progress and success of each completion of milestones in ASANA Software.

●Maintain detailed knowledge of key client operational processes and procedures

●Report client concerns for tracking purposes in SalesForce Lightening and Salesforce Classic, conducting research of concern, and communicating findings to clients.

●Prepare project reports for management and clients.

●Research accounts and respond to all client reporting requests.

●Develop positive working relationships with client staff members.

●Demonstrate a strong working knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and all other statutes, laws and regulations pertinent to the industries served.

●Provide status reports and updates in a timely manner throughout the project.

UPMC Pinnacle Healthcare 09/15//2018– December 2018

Epic Credentialed Trainer – Version 2018 Cadence, Prelude, Referrals and Order

●Deliver quality training in Epic Cadence, Prelude, Referrals, Orders and Enterprise Billing

●Evaluate user competence, Eupa assessments, classroom of 12 end user,

●Requested to remain on project to provide Go-Live support, manage incident reporting and resolution,

●Trained and assisted end users on how to document encounters, manage inbasket, telephone encounters, staff messages and how to create preference list.

●Trained end users workflows of collecting payments and closing cash drawer

●Trained end users workflows of for use of scanners and credit card machines

●Guided staff with workflows for chart review and media manager

BJC/WASU Healthcare 05/29– 7/13/2018

Epic GO-Live ATE- Cadence, Prelude, ADT, Referrals

Departments- Eye Centers, Specialties, Cancer Centers, Ophthalmology, Radiology and Sports Medicine

●Track, update, and resolve issues with the system or application questions.

●Provided functional system demonstrations.

●Provide additional Support beyond what was expected

Established and maintained professional relationships with staff members to help build a positive and encouraging environment.

Troubleshoot problems identified by team members and end-users

●Supported front desk staff with Cadence and Prelude Epic Go-Live support.

●Provided elbow-to-elbow support to end users and front desk staff.

Mayo Clinic 04/18 – 05/18

Epic GO-Live ATE- Cadence, Prelude, ADT, Referrals

●Track, update, and resolve issues with the system or application questions.

●Provided functional system demonstrations.

●Provide additional Support beyond what was expected

Established and maintained professional relationships with staff members to help build a positive and encouraging environment.

●Troubleshoot problems identified by team members and end-users

●Supported front desk staff with Cadence and Prelude Epic Go-Live support.

●Provided elbow-to-elbow support to end users and front desk staff.

Mainline Health 03/18 – 03/18

Epic Go-Live ATE- Cadence, Prelude, ADT

●Track, update, and resolve issues with the system or application questions.

●Provided functional system demonstrations.

●Provide additional Support beyond what was expected

●Established and maintained professional relationships with staff members to help build a positive and encouraging environment.

●Troubleshoot problems identified by team members and end-users

●Supported front desk staff with Cadence and Prelude Epic Go-Live support.

●Provided elbow-to-elbow support to end users and front desk staff.

●Escalated issues to the command center.

●Identify and modify workflow issue

●Made appropriate recommendations based on workflows.

●Trained and assisted end users on how to document encounters, manage inbasket, telephone encounters, staff messages and how to create preference list.

●Provided support for collecting payments and closing cash drawer

●Provided support for use of scanners and credit card machines

●Guided staff with workflows for chart review and media manager

UCONN Health 01/18 – 02/18

Epic Credentialed Trainer – Cadence, Prelude, Referrals

●Provide support training, and update and provide feedback on training Runsheets to Principle Trainer.

●Established and maintained professional relationships with staff members to help build a positive and encouraging environment

●Provided functional system demonstrations.

●Provide additional Support beyond what was expected

Providence Health and Services 04/13 – 01/18

Epic Credentialed Trainer – Cadence, Prelude, Referrals and Onbase

●Deliver quality training in Epic Cadence, Prelude, Referrals, Payment Navigator OnBase and related back office applications

●Evaluate user competence, manage training locations, manage Healthstream for education credit tracking

●Provide individualized training, and update and provide feedback on training Runsheets to Epic Team; Support new clinic integration, and workflow dress rehearsals

●Provide weeklong Go-Live support, manage incident reporting and resolution, and follow up as required

●Provide In-clinic assistance to Front End Users, medical assistants, clinic managers and patient care representatives, shadow, suggest documentation methods, tip sheets and step- by-steps from the Dial, develop customized support pages, develop preference lists and smart phrase libraries

●Conduct bi-weekly Super User meetings by developing meeting agenda, meeting minutes, video webinars for future use, and maintain SharePoint site

●Enter and update incident reporting, facilitate problem documentation for Epic analyst, follow up with user; and Provide support for Practice meetings, including presentations and live

●demonstrations

Loma Linda University Medical Center 09/12 – 03/13

Epic Credentialed Trainer

●Provided training support for Loma Linda’s LLEAP (Epic) Implementation Project by educating and training end users and super users in the use of electronic medical records

●Taught classroom, face-to-face and small group settings

●Utilized training technologies to deliver lectures and live demonstrations. Assist in the development of user documents such as quick start and study guides

●Assisted with appointment conversions; 600 end users trained, 36,000 appointments converted

●Supported Go-Live implementation in various hospital clinics

FORMAL EDUCATION & TRAINING

California State University

●Completed 4 years experience

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