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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
January 28, 2020

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Resume:

ALLAN PALMER

Apt ******* Keele Street, Toronto, Ontario, M3J 1M5

Phone: 647-***-****; Email: adbg7n@r.postjobfree.com

OBJECTIVE:

To obtain a general warehouse position

SUMMARY OF QUALIFICATIONS:

Ten years of waterproofing experience (mainly hand-digging, interior & exterior, foundation restoration). Class G License with access to vehicle. Able to lift over 80 lbs on a continual basis. Excellent communication and customer service skills.

RELEVANT SKILLS AND EXPERIENCE:

Waterproofing Skills

x Performed waterproofing duties which included excavating; repairing concrete foundations, pipes and drains; and back-filling

x Repaired interior cracks by chiselling out damage, installing channel tubing system, injecting hydraulic cement or other material to repair crack, re-finishing floor and installing membrane if required x Applied various techniques to eliminate mold and mildew; and protect foundation x Installed sump-pumps and window wells as required x Repaired exterior cracks using various techniques such as excavating down to footing, chipping crack, applying required priming, insulation and membrane as required x Cleaned and repaired weeping tile on external jobs by doing various tests x Back-filled and tampered work area to original condition x Cleaned up debris from various residential and commercial job sites Customer Service/Sales and Supervisory Skills

x Ordered and picked up material for various jobs

x Drove crew to various job sites and supervised work to meet client expectations x Located defects that were not included in work plan, recommended solutions to clients and advised Project Manager

x Up-sold various waterproofing solutions for client consideration, which were not included in original work plan

x Loaded and unloaded cargo van with material and equipment at the beginning and end of each shift Hardware/Material

x Used jack hammers, shovels, tampers and trowels on daily waterproofing jobs x Completed jobs with hydraulic cement or rubberized tar sealant based on client specifications x Repaired weeping tiles

x Used delta or blueskin membrane as needed

x Completed window well jobs

x Used cement to parge walls

EMPLOYMENT HISTORY:

Mar to Sep 2005 to 2015 Waterproofing Technician Self-employed (sub-contractor) Aug to Nov 2009 Waterproofer/General Labourer National Waterproofing EDUCATION:

Northview Heights Secondary School

High School Diploma Program (1993-1997)



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