Manager Customer Service

RESTAURANT MANAGER

ISHFAAQ AHAMED

PERSONAL SUMMARY

An enthusiastic manager with drive, determination and a proven ability to ensure That a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the Business. Extensive knowledge of the hospitality industry, it’s working practices, recruitment, pay, conditions of employment and diversity issues Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience

AREAS OF EXPERTISE

Quality control WORK EXPERIENCE (9 years )

Strategic planning

Health & safety

MC DONALDS (RICC MC DONALDS) March 2009 to September 2014 RESTAURANT MANAGER – Riyadh KSA

Cost control

SMASH BURGER RESTAURANT (MODERN FOOD COMPANY ) April 2015 to January 2017 RESTAURANT MANAGER-Makah KSA

Customer focused

Marketing activities

Commercial awareness

BURGER MAKERS March 2017 to December 2018

RESTAURANT MANAGER – Doha QATAR

CITY ESSENCE DECEMBER 2018 TO NOVEMBER 2019

Customer care

STORE MANAGER – Kurunegala SRI LANKA

Managing a high volume restaurant & improving all controllable costs thereby Maximizing financial performance. Also responsible for effectively developing, Managing and leading the restaurant team to provide excellent service. CERTIFICATION

Duties:

certified restaurant manager Ensuring the highest standards of food and beverage service. Keeping control of food and labor costs.

Ensuring Health & Safety and also hygiene procedures & standards are maintained. certified shift manager Having an in-depth knowledge of all menus. Responsible for recruiting, training & developing restaurant staff. Dealing with and resolving customer complaints.

Maximizing all business opportunities to drive sales. Communicating with the kitchen staff to ensure efficient food service. Liaising with the Head Chef to discuss and develop the menu Organizing the daily and weekly rotes for the Restaurant’s staff Purchasing stock, supplies and negotiating best prices with trade suppliers Ability to create a great atmosphere & be a inspirational host Monitoring sales and then writing informative reports for the operation manager. PERSONAL SKILLS

KEY SKILLS AND COMPETENCIES

Energetic

Strong motivational and influential people skills. Extensive and relevant knowledge of good food and beverage. Engaging personality Enthusiasm for creating delicious food and providing a great service. An eye for detail and the ability to drive consistent brand standards. Excellent communicator Experience of managing people and driving business performance. Experience of organizing private functions including parties. Passion

ACADEMIC QUALIFICATIONS

Albedo School Business Management

Bachelor Program in Hotel Management

PERSONAL DETAILS

BSIT (Bachelor of Science Of Information Technology SRI Jayewardenepura University Sir Lanka

Address:No19,Binmahmood,Doha,

Qatar.

Mobil No: +974********

General Certificate of education (advanced level)

ST Sylvester’s college

Email : ***************@*****.***

Date of Birth: 27/05/1986

OTHER PROPORTIONAL QUALIFICATION

Driving license: Yes(Saudi& Sri Lanka) Diploma in Business leadership Practices Hamburger university Dubai

Passport no: N7852252

Nationality: Sri Lanka

Diploma in restaurant leadership Practices

Hamburger university Dubai

Residence country: Qatar Effective Management Practices MC Donald’s training

department

Advanced shift Manager Course

MC Donald’s training

department

Basic Shift Manager course

MC Donald’s training department

Contact this candidate