Resume

Program Manager Customer Service

Location:

Augusta, GA, 30907

Salary:

$40,000

Posted:

January 28, 2020

Contact this candidate

Resume:

SHENITA POSEY

Mobile: 706-***-****

Email: adbg5f@r.postjobfree.com

Skills & Abili es • Performed as a high level Senior Human Resources and Organiza onal Management specialist who provided advice to the commander and management staﬀ on complex issues rela ve to personnel management and manpower administra ve.

• Signiﬁcantly skilled in oral and wri en communica on; experienced in providing out brieﬁngs and reports to Garrison Commanders, Generals, and senior Military government leaders.

• Skilled in applying tact and diplomacy during diﬃcult circumstances to advise and inform individuals and high-level oﬃcials on complicated, sensi ve, and some mes controversial issues.

• Able to build and maintain tracking systems along with standard opera ng procedures to stream line the oﬃce and work environment.

• Ac vely par cipated in the development of organiza onal structuring.

• Streamlined the personnel ac on process by crea ng an online pla orm that reduced the internal processing me.

• Provided recommenda ons for new training programs and/or revisions to exis ng programs.

Leadership Mul -task oriented, results-driven professional with experience in oﬃce automa on and administra on, human resources management (HR), personnel administra on, informa on management, con nuous Process Improvement

(CPI), resource management, staﬃng, classiﬁca on, labor rela ons, employee rela ons, Equal Opportunity Advisor/Coordinator (EOA), Sexual Harassment Assault Response Preven on Advisor/Coordinator (SHARP), and customer service.

FORSCOM Sexual Harassment/Assault Response and Preven on Program Manager responsible for organizing ongoing advocacy programs, inspec ons, training and compliance with program expecta ons.

Experience 73 OTDG Ba alion S1 NCOIC

April 15 – July 17 – Re red 20 years ac ve duty/40+ hrs. per week 73 OTDG Ba alion S1 NCOIC

Fort Gordon, Georgia

Supervisor: CPT Robert Shephard 334-***-****)

Permission to Contact: Yes

Provided a full range of management advisory services to a large installa on.

Administered a full range of standard procedural and administra ve support preparing and edi ng documents.

Produced over 1000 transac ons with a staﬀ of 6 soldiers weekly.

Responsible for dra ing, reviewing, and ﬁling administra ve correspondence in an eﬀec ve and mely manner.

Advised subordinates regarding command policies, procedures, and direc ves.

Operated as an Advisor/Consultant to opera ng and staﬀ personnel. 2 CAV REGT, Squadron S1 NCOIC

April 15 – April 2016/40+ hrs. per week

Vilseck, Germany

Supervisor: CSM Shane Pospisil (adbg5f@r.postjobfree.com) Permission to Contact: Yes

• Provided manpower analy cal and management support to 6 organiza ons.

• Implemented updates and changes in all unit doctrine

• Made sound recommenda ons on discrepancies and correc ve ac on

• Integra on program manager for incoming soldiers and families

• Considered the subject ma er expert on strength management United States ARMY FORSCOM Command SHARP/EO Coordinator May 2013 – April 2015/40+ hrs. per week

Fort Bragg, NC

Supervisor: MAJ Angela Chipman 319-***-****), CSM Derek Johnson

910-***-****)

Permission to Contact: Yes

• Provided oversight and was instrumental in the training of 11 installa ons.

• Advised Command on all aspects of personnel issues throughout FORSCOM while supplying remedies to regain structure in the SHARP/ EO program.

• Resource Management specialist/personnel liaison

• Worked closely with and eﬀec vely with installa on commanders and staﬀ to ensure that their programs where within regula on and aﬀec ve.

Educa on Georgia Military College, Business Administra on with an understudy in Social Science 2019

Georgia Military College, Criminal Jus ce, 2019

Professional

Military Educa on,