Customer Service Sales
Resume:
El Mostafa
Arka
Airline Pricing Analyst
Information
Nationality
Moroccan
Phone
adbftj@r.postjobfree.com
https://www.linkedin.com/in
/el-mostafa-arka-a35832
Skills
Trend analysis
Very Good
Amadeus reservations
system
Self-motivated Airline professional with background conducting market research and implementing pricing methodologies. A determined Pricing Analyst with exceptional data assessment, skilled in reservation and Ticketing systems, customer service and writing skills in both Arabic and English.
Work History
2015-10 -
Current
Pricing Analyst
Etihad Airways, Abu Dhabi
• Monitored competitors' pricing activities to make effective decisions that would improve company
revenue
• Carefully monitored market trends to ascertain best pricing for company's products
• Developed strong analytical and financial skills, which helped to anticipate market and company
needs
2014-05 -
2015-10
Sales Support Administrator
Etihad Airways, Abu Dhabi
• Implementation of sales and commercial strategies and execution of market share studies & reports.
Competition price mapping & sales performance
evaluations
• Evaluated new route launch proposals for sales
target evaluations and budget acceptance
• Agency performance monitoring, account
development initiatives aligned to sales targets
2011-01 -
2014-10
Reservation Sales Agent
Etihad Airways, Abu Dhabi
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
• Prepared customer invoices, accepted payments
and processed refund and cancellation request
• Provided high level of customer service to each
person by engaging customer and using active
listening and effective interpersonal skills
Very Good
Saber reservation system
Very Good
Sales force
Very Good
SAP SE
Good
Oracle
Good
Software
Microsoft office
Very Good
Languages
Arabic
Native
English
Superior
French
Advanced
2009-07 -
2011-09
Call Center Customer Service Specialist
Etihad Airways, Abu Dhabi
• Maintained accurate and current customer account data with manual forms processing and digital
information updates
• Conferred with customers about concerns with
products or services to resolve problems and drive sales
• Adhered to company policies and scripts to
consistently achieve call-time and quality standards Education
2000-10 -
2003-06
MBA: Economics
University Hassan 2nd - Morocco
1997-09 -
2000-07
High School Diploma
Ibn Yassine High School - Morocco
Additional Information
Holder of UAE Driving License
Certifications
Etihad Aviation Security AVSEC Certificate
Etihad Corporate Security Awareness Certificate
Etihad Emergency Response Awareness Certificate
Etihad Quality Management system Certificate
Etihad Saber Reservation & Ticketing Certificate
Fare Calculation Certificate
Interests
Basketball
.
Contact this candidate