Desktop Support, Network & UC Engineer, Sales, Marketing

ROBERT LEETUN

**** *. ****** **, ********, CO ***01 303-***-**** *******@*****.***

Professional Summary

Senior-level expert with 20 years of experience delivering on-site network management and support services across diverse industries. Strong aptitude for identifying new technologies and solutions to support stakeholder needs. Increased customer satisfaction and repeat business through relentless pursuit of customer/client relationships.

Skills

Cisco Unified Communications proficiency

Desktop Support

Social Media Support

Excellent teamwork

Customer-oriented, Negotiations

Network Engineering

Project Management

Top Secret/SCI - 1990

Work History

Licensed Real Estate Agent/Broker Associate 08/2013 to Current

Keller Williams 1st Realty – Longmont, Colorado

Professional, customer-oriented and personable Colorado Licensed Realtor with 6+ years of experience

Increased customer satisfaction and repeat business through relentless pursuit of customer/client relationships

Established and maintained productive working relationships while providing desktop support (Microsoft Windows 7, Windows 10, Apple Mac, MS Office 2010/2013, Outlook, Internet Explorer, and Active Directory) network support, and digital presence (Social Media Expert) as a Technology Ambassador.

Senior Network Engineer 05/2001 to 05/2016

Boulder County – Boulder, Colorado

Subject Matter Expert (SME) of the Cisco Unified Communication (UC) environment for Boulder County

Diagnosed CISCO Lan networking & CUCM problems involving combination of hardware, software, communications issues, and worked with users to diagnose and resolve network and device problems (Network/UC Engineer)

Administered and developed CISCO resources, trained desktop support to provide Tier I and II CUCM support

Partnered with Cisco to roll out and provide R&D of the Cisco IPICS Security system. (Test Engineer)

Established milestones and timelines to ensure that departmental goal and strategies were achieved as defined by Department IT Leaders while managing the primary and secondary Data Centers for Boulder County

Played key role in on-going Cisco Unified Communications System design, reevaluation and optimization to keep pace with company growth, and established schedules meeting or exceeding project demands.

Consulted with stakeholders to identify business and technical requirements for proposed system modifications and technology purchases – Boulder County Sheriff’s - 911 VIPER call system (Intrado Inc.)

Managed Data Centers to meet stakeholder’s expectations, financial standards and policies.

Worked directly with other server and stakeholders to ensure reliability and sustainability of the infrastructure as well as compliance with internal policies. (Infrastructure Manager)

Served as principal liaison between Boulder County Sheriff Office of Emergency Management during fire and flood events in the county.

Service Desk Analyst 05/1998 to 05/2001

Boulder County – Boulder, Colorado

Led and assisted technical upgrade projects for clients by working and coordinating with consultants (rollout the Cisco VOIP solution)

Provided desktop support (Microsoft Windows 7, Windows 10, Apple Mac, MS Office 2010/2013, Outlook, Internet Explorer, and Active Directory) network support

Environmental Health Specialist 10/1996 to 05/1998

Boulder County Public Health – Boulder, CO

Drove continuous improvement initiatives within environmental health and safety, and served as the GIS Analyst

Environmental Health Specialist 08/1993 to 10/1996

Panhandle Health District – Coeur D'Alene, ID

Waste-Water Engineering: Project management of residential and commercial systems

Sales Representative 07/1992 to 10/1993

Spectrum Laboratories Inc. – Brooklyn Park, MN

Increased profits by 100% through generating and maintaining relationships with 50 new customer accounts

Cartographer/Feature Extraction – Top Secret Clearance/SCI 05/1987 to 10/1989

Department of Defense – Washington, DC

Played key role in the Analyst Branch II production of products - multi spectral sensor sims

Served in the Terrain/Feature Division III while using photogrammetry/remote sensing systems

Education

Master of Science: Environmental Science

Washington State University - Pullman, WA

Bachelor of Science: Geography (Photogrammetry, Remote Sensing, GIS)

University of North Dakota - Grand Forks, ND

Affiliations

Member, Saint Vrain Masonic Lodge #23 AF & AM, 2019 – Current

Hygiene Fire Protection District, Fire Fighter – 2007 to 2009

Awards/Certifications

Boulder County Sheriff’s Office, Certificate of Commendation, 2011

American Society of Photogrammetry and Remote Sensing, Distinguished Service Award, 1999

United States Department of Agriculture, USFS, Certificate of Merit, 1989

Defense Mapping Agency, Employee Training Certificate, 1987

Cisco Certified Network Associate

Cisco Certified Network Associate Voice

Microsoft Certified Network Engineer

Colorado Real Estate License

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