Customer Service Representative

PROFILE

Hardworking and motivated Customer Service Representative and business management graduate looking for a position which I can utilize my organization and leadership expertise to improve company success plus increase customer and employee satisfaction.

EXPERIENCE

Customer Service Representative/Escalations August 2017-Present

Tech Mahindra, Fargo, ND

Created and processed parts replacement orders for customers who purchased Target furniture

Assist customers with assembly questions and advice for furniture

Work with stakeholders, upper management, and vendors to process replacement parts requests

Follow up with customers via phone and email to ensure they are updated regarding the progress of their orders and ensure they have received their replacement parts

Escalate tickets which customers have not received replacement parts and contact vendors for further resolution

Program Requirements: Microsoft Excel, One Note, Outlook, Adobe, Red Roof, and CRM to process replacement part orders and communicate with consumers, vendors, and stakeholders

Customer Service Rep/Senior Specialist Oct 2018-Jan 2019

Target.com Call Center

Troubleshoot issues regarding target.com orders.

Create cases regarding customers’ order history

Offer discounts, e-gift cards, and online promos for online purchases

Arrange UPS, Fed Ex, and EFW pickups for defective items; i.e., furniture, electronics, toys, and appliances

Consult with delivery companies regarding status update on orders in transit

Complete transactions online using credit, debit, gift card, and Target Red Card

Send replacement products for items that arrive defective, stolen, or received incorrect product.

Order Processor/Customer Service Representative May 2017 - July 2017

Arvato Digital Services, Fargo, ND

Temporary contract position working with Microsoft vendor

Created commercial and progressive invoices

Processed orders for customers who purchased Microsoft products

Communicate with customers and vendors via emails Microsoft Outlook

Program requirements: Microsoft Office, Power Point, Word, Excel

Types of software: Microsoft Licensing, E-Microsoft Licensing, and Customer Obsessed Solution Management and Incident Care to access and track the customers’ order history

Cashier April 2014 - April 2017

Menards, Fargo, ND

Assist customers with product questions and advice

Complete customer transactions using cash, check, and credit

Drive sales through customer interaction and suggestive selling

Inventory and restock merchandise

EDUCATION

Bachelor of Science Business Management February 2017

Rasmussen College, Fargo, ND

Summa Cum Laude graduate with a 3.8 GPA

Associate of Applied Science - Marketing June 2015

Rasmussen College, Fargo, ND

REWARDS AND RECOGNITION:

Pursuit of Excellence Feb 2018

Bravo Mar 2019

Employee of the Month Feb 2019-Jan 2020

REFERENCES:

Pam Nuemiller (co-worker) 701-***-****

Allison Hochalter (friend) 302-***-****

Danielle Brunner (supervisor) 218-***-****

Ryan Rankin (manager) 701-***-****

Contact this candidate