Engineer Support Engineer

*******@*****.***

M: 009**-******** (Qatar)

M: *091 974-***-**** (India)

MAHIR O P

Senior IT Support Engineer

Career Summary

* ***** ** ********** ** IT Support with strong knowledge in Windows, Mac and Server platform. An enthusiastic professional, works under significant pressure, possesses a strong ability to perform effectively.

Principle Strengths includes but not limited to:

System Administration: Installing, configuring, maintaining and troubleshooting of Desktops, Laptops and Printers.

Network Administration: Completed CCNA Certification Training. Proficient in Wireless Networking, Ethernet, VPN, LAN/WAN, TCP/IP Protocol, switches, wireless access points Server Administration: Microsoft Windows Server Operating Systems (Windows Server 2012/2008 R2, Windows Server 2003 Server), Active Directory, DHCP, DNS, knowledge on VMware Virtual workstation.

Software: Expertise in MS Office(2007/2010/2013/2016) Professional Experience

IT Support Engineer,

Hamad Bin Khalifa University, Qatar (Contract basis). 2019 Responsibilities:

Adding client systems to domain.

Operating system installation and configuration.

ERP support .

Antivirus management.

Ms Outlook Configuration, migration and management. IT Support Engineer (Offshore),

FFC – Family Food Centre (client of Systalent Software Pvt Ltd.). 2018 Responsibilities:

Troubleshoot desktop, printer etc.

Monitor, maintain and Troubleshoot LAN/WAN networks. Installation and Configuration of Antivirus.

Perform LAN cabling and Router/Switch configurations. Assembling PC’s and hardware.

Remote support of braches using Team Viewer.

IT Support Engineer,

Qatar Islamic Bank, Doha, Qatar (Contract basis). 2017 Responsibilities:

Create, change and delete users and computers in Active directory Installation and Troubleshooting of Windows Server 2003, 2008 and 2012 OS. Monitor, maintain and Troubleshoot LAN/WAN networks IP telephone management

MS outlook configuration and management.

Installation and Configuration of Antivirus

Operating system Installation

Desktop Hardware troubleshooting

Apply OS patches and upgrades on a regular basis

Perform routine server backup operations

IT Support Engineer

Systalent Software Pvt. Ltd, India. 2013-17

Responsibilities:

Troubleshoot Desktop and Server

Monitor, maintain and Troubleshoot LAN/WAN networks Installation and Configuration of Antivirus

Perform routine server backup operations

Perform LAN cabling and Router/Switch configurations Assembling PC’s & Installation and of OS & other Applications, Updating Patches Maintains System Backups & Perform System File Restoration. Working with domain server and configuring DNS and DHCP server. Establish strong relationships with all our Customer & Business Partners. Responsible to meet the Team goals

Qualifications

Academic Qualifications

Course Specialization Duration

Bachelor of Computer Science Computer Application Science 2008 – 2012 Professional Training

Completed CCNA Routing and switching

Personal Profile

Date of Birth : 26 Feb 1991

Nationality : India

Gender : Male

Marital Status : Married

Passport Number : K6682123

Declaration

I hereby declare that the above-furnished details are true to the best of my knowledge and belief. MAHIR.O.P

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