Manager Customer Service

OGIALE SUSAN

Blk* flat ** Chief Anthony Enahoro Estate Ogba, Ikeja. Email:***.*********@*****.***

Moblie: +234 802-***-****

OBJECTIVES:

To be a dynamic team player, with organizational goals placed alongside personal goals. Also working and ensuring optimal deliverables while maintaining personal development for the ultimate success of the organization.

STRENGTHS:

Good communication skills

Good knowledge of Microsoft office suite

Adaptable to change in the work place

Problem- Solving Skills

Team Working Skills

Interpersonal Abilities

Adaptability/Flexibility

EXPERIENCE:

Stanbic IBTC Bank Plc (A member of Standard Bank Group) January 2014 till date Relationship Manager-SBO

Responsibility:

Managing a portfolio of risk assets in the branch

Evaluation of customer’s request, analyze data and financial statements to determine the degree of risk within acceptable parameters and presentation of deal structures to Senior Management

Monitoring and periodic evaluation of the Loan Portfolio to ensure facility covenants are strictly adhered and for early prevention of bad debts and ensuring compliance with the Bank’s credit policies

Management of the unit’s assets and liability mix to ensure quality returns

Expansion in markets served by expanding the scope of existing relationships and identifying potential clients to sign on

Maintain close relationship and develop strong liaisons with decision makers of existing and potential clients

o Banking Consultant- High Net worth Individuals-SBO

(February 2012 to December 2013): Stanbic IBTC Bank Plc.

Functioning as the Operational Counterpart of the Business Relationship Manager with indepth knowledge and understanding of Operational requirements of Business Sales and Services.

Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently

Motivate and prepare financial loan applications for credit, taking into account the risk implications of client businesses, as per credit requirements. o Relationship Manager Assistant- Commercial Banking-BO

(March 2009 to February 2012): Stanbic IBTC Bank Plc. o Functioning as the Operational Counterpart of the Business Relationship Manager with indepth knowledge and understanding of Operational requirements of Business Sales and Services. This ensured a growth in clientele and good management of converted relationships, Managed relationships with high-end, medium-sized businesses with a turnover of between $1m - $16m

o Ensure seamless and strong interdepartmental relationships with various Back Office departments towards a complete customer service satisfaction. This ensured quick Turn-Around-Times on customer transactions

o Ensure proper maintenance of the Client Data Base and supporting documentation. This ensured up-to-date customer information source and good information on all the customers in the relationship portfolio.

Sales and Marketing Executive

(March 2006 – June 2007) Pensions Alliance Limited o Making Presentations, training on the New Reformed Pensions Act o Opening of Retirement Savings Account for clients and accounts conversion

EDUCATION:

University of Ife

MBA

University of Ibadan

2004

B.Ed-Educational Management/ Economics

TRAININGS ATTENDED:

Motivation and Team Dynamics

Anti money laundering and combating the financing of terrorism

The New Reformed Pensions Act

PROFESSIONAL CERTIFICATE:

o Chartered Institute of Personnel Management (CIPMN)

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