Administrative Customer Service Sales Technical

Phone: 443-***-****

Email: ***********@*******.***

Vicki Martel

SKILLS & ABILITIES

I have extensive office skills. I am versed in Microsoft Office applications such as Word, PowerPoint, and Excel, multi-line phone systems, copiers/fax machines, email applications and Sharepoint. Other applications I have experience in are Quickbooks; Adobe PDF and Photoshop. I have used Citrix, net-meeting, Helpdesk software and various other apps. My customer service skills are exceptional and I have developed an eye for detail. My training has included not only computer use and maintenance but also in depth understanding of personality types and how best to relate to others.

Professional Experience

REALTOR

2017-2019 Coldwell Banker Realty Ocean City & Bel Air,MD

Marketed and advertised myself as a consultant and realtor via social media and mailings.

Assisted clients in the purchase and sale of property keeping their interests in mind during contract writing and negotiations.

Made sure contractual obligations and time restraints were met.

Scheduled repairs and inspections on behalf of clients.

Input sales property information in MLS & IDX sites.

Ran daily property reports and kept clients updated weekly.

Created flyers, ads and facilitated open houses.

Advertised through various social media sites

Followed all aspects of the sale including financial responsibilities through the closing.

Administrative Assistant

2017 Paradise Properties LLC Ocean City,MD

PT greeting guests, verified identity and collected any additional monies owed.

Provided keys, obtained any signatures needed and explained their rental properties rules and regulations.

Coordinated guest needs with housekeeping and maintenance.

Handled complaints.

Assisted in office mailings and created forms & templates as needed.

Offered info on local recreational activities, entertainment and restaurants.

REALTOR

2017 Exit Realty Berlin,MD

Marketed and advertised myself as a consultant and realtor via social media and mailings.

Assisted clients in the purchase and sale of property keeping their interests in mind during contract writing and negotiations.

Made sure contractual obligations and time restraints were met.

Scheduled repairs and inspections on behalf of clients.

Input sales property information in MLS & IDX sites.

Ran daily property reports and kept clients updated weekly.

Created flyers, ads and facilitated open houses.

Advertised through various social media sites

Followed all aspects of the sale including financial responsibilities through the closing.

Administrative Executive Assistant

2015-2016 Lauren Alberti Assoc. Broker CB Bethany Beach,MD

PT data entry

Administrative Executive Assistant

2015-2016 Marlene Ott Assoc. Broker Shamrock RE Salisbury,MD

Customer service.

Maintained office supplies, client gifts and client database.

Acted as liaison between Marlene, brokerage, settlement company and corresponding Realtor to ensure contractual obligations and deadlines were met.

Scheduled repairs and inspections on behalf of clients.

Input sales property information in MLS & IDX sites.

Ran daily property reports and kept clients updated weekly.

Created flyers, ads and facilitated open houses.

Advertised through various social media sites.

Responsible for accounts payable and tax reporting.

Administrative Assistant

2015 Blue Hen Staffing Salisbury,MD

Answered multi-line phone and filing.

Advised customers on the sale of guns according to state guidelines.

Updated client database.

Resolved service complaints or escalated to next level.

Admin Assistant/Telemarketer

2014 Mark Anthony HVAC LLC Berlin,MD

Increased customer base by selling HVAC services via phone.

Front Desk

2013-2014 Fenwick Inn Ocean City, MD

Active agent 7-3pm checking reservations in & out.

Coordinated with housekeeping & maintenance while assigning rooms according to requests for groups.

Acted as reservation agent.

Greeted guests and explained hotel policy.

Maintained cash draw and reported daily..

Recruitment Coordinator/Administrative Assistant

2008-2009 American Medical Student Assoc. Reston, VA

Coordinated with BOD in creation of annual design and purchase of recruitment materials.

Maintained Excel spreadsheet of all chartered Medical Schools recruitment awards and incentives and provided final reporting of final recruitment numbers and awards earned monthly.

Shipped recruitment materials as needed nationally and internationally to chartered schools.

Processed all local project grants and distribution of monies.

Responsible for determining recruitment budget.

Designed monthly membership newsletter.

Attended annual conferences and conventions.

Provided stellar customer service to members.

Front Desk

2012-Seasonal Best Hotels, Inc. Ocean City, MD

Coordinated reservations; check-in and check-out.

Performed nightly audit of all shifts; ran reports and balanced cash and cc’s. Prepared daily cash deposit for pickup.

Greeted guests and explained hotel policies.

Acted as security to enforce hotel policy during night hours and assisted guests with any additional needs and concerns.

Handled complaints and emergencies during night hours.

Recruitment Coordinator/Administrative Assistant

2008-2009 American Medical Student Assoc. Reston, VA

Coordinated with BOD in creation of annual design and purchase of recruitment materials.

Maintained Excel spreadsheet of all chartered Medical Schools recruitment awards and incentives and provided final reporting of final recruitment numbers and awards earned monthly.

Shipped recruitment materials as needed nationally and internationally to chartered schools.

Processed all local project grants and distribution of monies.

Responsible for determining recruitment budget.

Designed monthly membership newsletter.

Attended annual conferences and conventions.

Provided stellar customer service to members.

Substitute School Teacher and School Secretary

2007 Loudoun County Public Schools Ashburn, VA

Implemented lesson plans and activities provided by teachers for class instruction in various fields and various grades.

Assisted case managers and educators in carrying out behavioral plans for challenged students implementing different strategies for teaching and assisting in optimizing learning according to student needs.

Supervision of 20 – 30 students.

Oversee all office procedures and enforce school policy while substituting as school secretary.

Customer Service Technical Support Representative

2005-2007 TLC Inc. Inwood, WV

Performed Help Desk Tier 1 and 2 workstation support functions relating to the technical support of authorized users of Library Corporation’s proprietary network and resources. Includes workstation configuration and installation and system update maintenance as well as database maintenance.

Responsible for support of applications such as but not limited to, Microsoft Office Products, Windows Operating Systems 2000, 2003, XP applications and low-level network issues and other in-house applications.

Accurately entered and documented issues into Library Corporations trouble ticketing management system as they pertained to support issues.

Monitored assigned and open tickets to seek fast resolutions while reviewing all open tickets for update and resolution on a daily basis. Escalated tickets according to policy and procedure.

Utilized applications such as but not limited to, Watchdog and Citrix to perform maintenance and resolve support issues on authorized user’s private networks.

Assistant Sales Manager

2004-2005 Dan Ryan Builders, Inc. Frederick, MD

Responsible for the sale of new homes.

Met and exceeded sales quotas set monthly.

Pre-qualified and assisted buyers through the Mortgage application process minimizing the stress to buyer and expediting the approval process.

Continued excellent customer service through the design and production process acting as liaison with production crew assuring customer satisfaction and good public relations.

Pre-Settlement Processor

2003 Mary Kraft & Associates Towson, MD

Performed duties of pre-settlement processor for NVR, Inc. to include the request, research and resolution of all pertinent information that would deter the clear sale of title to property.

Prepared all legally required paperwork required for signing at settlement and coordinated post settlement distribution of mandatory documents to be filed through the appropriate courts and financial institutions.

Assistant Training Coordinator

2003 Gemcraft Homes, Inc. Fallston, MD

Assisted in the facilitation and implementation of the newTraining Department in order to unify all policies and procedures regionally.

Researched and prepared training materials for all company departments using applications such as Microsoft Office, Excel and PowerPoint.

Coordinated various training schedules, employee attendance, food, facility availability and equipment needed for Regional Trainings and Annual Divisional meeting.

Assistant Office Manager

2001-2002 Monumental Life Insurance Co. Baltimore, MD

Responsible for reviewing all contracts for accuracy prior to processing to ensure successful sales reporting for sales representatives as well as sales quotas for Branch office.

Performed all Bookkeeping and Accounting functions to include Accounts Payable, Accounts Receivable, Collections and weekly and monthly balancing of accounts and reports.

Provided weekly and monthly sales and accounting reports for sales representatives as well as upper management.

Education

1981-2000 Harford Community College Churchville, MD

Associate of Arts Degree

Certifications

2000-2001 Comptia ID# 10413188

A+ Certification

Microsoft Office training and certification

Contact this candidate