Summary

Industry Experience:

Financial Services – Online Banking / IT Project Management

Manufacturing - Quality / Operations / IT Systems Operations

Insurance - Government Regulations / IT System Upgrades

Banking – Government Regulations / IT System Installation

Practical Experience:

IT Project Management

SDLC / PMP Project Principles

Software Vendor Management

Six Sigma-Agile-Waterfall-Lean

Style and Techniques:

Personal Style – Servant Leadership

Communication – Open, Direct, Transparent

Team Leadership – “We are One”

Strong Critical Thinking / Fiscal Responsibility

Strong Time-Management Focus & Responsibility

Work History

TransAmerica Insurance – Contracted through TEKsystems 2018-Present

Sr. IT Project Manager Remote

Admin System Consolidation and Upgrade Multi-million Project

Data Conversion Workstream

Multi-phased Project – 26 Admin System Consolidation

HSBC – Contracted through TEKsystems 2017 – 2018

Sr. IT Project Manager Remote

Global Software / Mainframe Enhancement-Integration

Payments Workstream Responsibility ($1B+ Program / Segmented into 7 Workstreams)

High Visibility PM Role (SDLC / JIRA / Confluence / Clarity / RAID)

Advisor Group - Contracted through Aureon Technology 2017

Sr. IT Project Manager Remote

Department of Labor Fiduciary Ruling (Financial Broker / Dealer software design)

Direct Reporting to Executive Sponsor

Vendor Selection, Project Plan, RAID, Design Spec. – Create and handoff to Business for execution

Sammons Financial - Contracted through CRI 2015-2017

Sr. IT Project Manager Remote

Large scale, multiple million-dollar, high profile Government Compliance (UCP Compliance)

Managed 7-10 workstreams per project; 40+ project members (Internal, Vendor, Contract, On/Off Shore)

Handled Cost Benefit analysis, requirements, budget, scheduling, timeline, tasks, overall health of the Program

Software Vendor Mgmt. - RFI/RFP, contract, budget, accountability tracking (SDLC & RAD; QA-JIRA)

Great Western Bank 2014-2015

Sr. IT Project Manager Sioux Falls, SD

Government Compliance Vendor Selection – Project Plan Completion (Dodd-Frank Act)

IT System Vendor Selection - RFP, Estimates, Budgeting, Project Plan – vendor selection completed

Financial System Evaluation – Online, CORE and Back Office Vendor evaluation completed

Fidelity Information Services (FIS) 2003-2013

Sioux Falls, SD

Director Operations – Online Payment Systems

Operations Leadership - call centers, back-office, IT Systems and Project Management

Department Oversight: Risk, Fraud Prevention, Collections, Vendor Management, Off-shoring Start-up, Client Service & IT Support; Project Management

Project Leadership: system enhancements, data management, updates, offshoring, restructuring

Sr. Program / Project Manager – Electronic Payment Systems

Project Management of multi-million-dollar Acquisitions, Vendor Consolidation, Risk-Fraud Detection, Cost Accounting and new software development / implementation at Client Sites

2007 National USPS Award for Innovative System Design - integration of USPS systems and Financial Services for advance metrics for to improve delivery time of First-Class Mailing

Gateway Inc. 1993-2003

Sioux Falls, SD

Quality Manager / Director

Project design / implementation of Engineering Lab for ‘design of experiments’ supplier quality issues.

Management of product supplier quality

Six Sigma Black Belt, Sioux City, IA, USA

IT Sales re-design of Web-based Ordering System through from POS through Delivery / ERP

IT Support design / implementation of analysis tools

Sr. Client Care Manager, Sioux Falls, SD, USA

Leadership / Management for 400+ inbound / outbound IT technicians and service staff

Asia/Pacific Regional Manager, Sydney, Australia; Kuala Lumpur, Malaysia; Tokyo, Japan

Acquisition / Start-up Client Service and IT Support Centers in Asia Pacific Rim (APAC)

Leadership - Technical Centers (Australia, Malaysia, Japan) / Vendor Parts (Taiwan and China)

Education

Agile Certified Practitioner PMI-ACP (PMI training in process)

Project Management Professional PMP (PMI training in process)

Certified Six Sigma Black Belt (DMAIC and DFSS) – 1999

Minnesota School of Business, Minneapolis, MN –1983

Professional Affiliations / Activities

Project Management Institute (PMI)– Member / Student

American Society of Quality (ASQ) – Member / Student

Colorado Technical Institute - Instructor, Project Management / Six Sigma / Lean

Encompass Consulting - Partner/Instructor, Non-Profit Fiscal Responsibility and Leadership

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