Kunal Shukla

**** **** **** ****** • Morrisville • NC 27560

CELL 919-***-**** • E-MAIL adbf7m@r.postjobfree.com

EXPERIENCE

Network Engineer July 2019 – Present

Verizon

Traced and blocked robocalls using a variety of programs and tools

Used Sonus/EMS and IRTS to trace and block Wangiri scam

Conducted US Telecom Association tracebacks using Neustar, Mars and Iris View

Handled tracebacks from the shared outlook email inbox using Iris View, Geoprobe, Global Call Search, Access Guardian, and Toad

Resolved email scams (Honeypot, etc.) using Neustar, Mars, Iris View, and Sane

Opened and closed tickets in VRepair for completion of outlook emails and tracebacks

Used Avaya phone system to take phone calls about Robocall issues or transferred calls to the Voice department

Learning Python 3 using Pycharms integrated development environment

Sales Representative April 2019 – May 2019

1-800-Pack-Rat Wake Forest, NC

Effectively handled high-volume inbound sales calls from prospective clients

Provided information and answered questions about various services offered by 1-800-Pack-Rat

Helped customers select the best solutions for their moving and storage needs

Sales Development Representative June 2017 – May 2018

Automated Insights Durham, NC

Validated customers to determine a proper fit for our product based on inbound leads

Integral to mapping of organizational stakeholders in Salesforce

Participated in Datasmith Hackathon to beta test Wordsmith Data Engine using dummy customer data to integrate performance metrics into an interactive narrative for a Business Intelligence dashboard

Developed Business Intelligence-specific messaging to target Business Stakeholders engaging with BI Platforms like Tableau, MicroStrategy, and Qlik Sense

Collaborated with the Director of Marketing to target enterprise level organizations

Liaise between Account Executives and Solutions Architects to ensure a mutual understanding of processes and applications

Assisted in development of proof of concepts, by connecting Solutions Architects to clients using requirements such as scope, processes, alternatives, and risks

Used LinkedIn Sales Navigator for prospecting and Discoverorg.org for email outreach

Presented demonstrations of SaaS platform Wordsmith to many potential clients

Marketing Intern March 2016 – April 2016

Optimum Asset Management Durham, NC

Created a press release for the opening of the first privately owned electric car charger in Chapel Hill, NC on Earth Day and assisted in the successful launch of the event

Responsible for distributing marketing materials around campus

Volunteer Teaching Assistant July 2013

NYC Generation Tech hosted by Network for Teaching Entrepreneurship (NFTE) Brooklyn, NY

Facilitated daily small-group discussions of 5-6 students working through startup process on mobile apps

Resolved technical challenges students encountered using Treehouse and Codecademy

SKILLS

Salesforce • Data Analysis • Microsoft Excel • Python • SQL • SDLC

TRAINING

Robert Half

Introduction to Business Analysis, BA Documentation and Criteria, Perspectives for Business Analysis, BA Analytical Techniques, Personal Skills for Effective Analysis, Business Analysis Perspectives, Business Analysis Activities and Tools, BA and Strategy Analysis, Professional Effectiveness Competencies, BA Planning and Monitoring

EDUCATION

B.A. in Management and Society

University of North Carolina at Chapel Hill, Chapel Hill, NC 2014 – 2017

University of North Carolina at Greensboro, Greensboro, NC 2012 – 2014

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