Ryan Thurston

**** * **** **

Tampa, FL *****

813-***-****

adbf6f@r.postjobfree.com

Objective:

●To work in a motivated environment with like-minded individuals to implement and enhance my skills for the growth of company and myself.

Skills:

●Various computer software & hardware management, installation, and operation

CRM and PSA platforms

■Netsuite

■Connectwise

■Salesforce

■Jira

TCP/IP hardware & software

■Ubiquity Unifi

■Cisco Meraki

■Rack-mounted networking installation

■Firewall, router, switch, gateway & access point configuration and installation

●Intermediate experience setting firewall rules, handling port forwarding and access control for enterprise clientele as well as working with their ISPs and cellular carriers (if needed)

Google and Windows Office

■Docs, sheets, etc

■Excel, Powerpoint, Word

■80 WPM type speed

Point-of-sale frontend & backend management

■Revel POS

■Advanced knowledge of Aloha POS and NCR Radiant Auto Loader

VoIP & softphone

■Coredial management and phone configuration

Programming Languages

■Python - 2 years.

●Developed automation for complete Aloha point-of-sale system configuration. This is a GUI that runs powershell subprocesses that provisions a server and its terminals from the server itself, wrapped into a Windows executable.

●Developed web automation scripting to mass configure Epson impact printers(300+) with specific IP address schemas.

■Powershell - 2 years

■Batch automation - 5 years

●Hardware networking configuration and installation

Routers and Access Points

4G cellular failover configuration and database management (Cradlepoint, Cisco MX67-C)

DVRs and security cams

iPad, Macbook, Mac Mini, & Apple Ethernet Connect

Printers

Android Touch Displays

Desktop & Laptop Computer Hardware Build/Installation

CompTIA standards for punchdown, termination, and patch panel installation

Excellent organization of hardware within their respective databases (naming convention, PCI compliance)

Complete physical IT stack installation for clientele as a service

●Customer service (2-3 years)

Support ticket management and resolution

Remote desktop troubleshooting

Maintaining ownership of customer issues and cultivating relationships

Advising and IT planning with clients based on their needs and budget

Opening IT support for new restaurants

■Working alongside store’s managers and training them on equipment

●Audio & Video composition, engineering, and performance

Digital Audio Workplaces

■Presonus StudioOne

■Cubase

■Nuendo

■Protools

■FL Studio

■Reaper

Virtual Instrument Operation and Implementation

■Kontakt, Fabfilter, Ozone, ToonTrack etc

Videography for Professional Training and Music; Graphic Design

■Corel

■Photoshop

■Blender for design animation

●Operations, Logistics, & Fulfillment

Shipping & Receiving

International Shipping

UPS and FedEx shipping software

Warehouse management & labor

Hazmat Material Handling

Inventory Management

OSHA compliance and training

Experience:

Newgentek Tampa, Florida Systems Engineering September 2019 - current

●Automation development and integration for Support and Operations teams

●Continued responsibility of all point-of-sale configuration management

●Point of escalation for Support’s level 3 technicians

●Continued training with Support as well as restaurant opening support technicians

Newgentek Tampa, Florida Systems Provisioner January 2019 - September 2019

●Responsible for all point-of-sale computing, network and back office configurations for new and ongoing projects

●Working in tandem with project managers to facilitate technical compatibility for customers’ needs

●Training employees on hardware configuration with hands-on and documented instruction

Newgentek Tampa, Florida Configuration Specialist April 2018 - current

●Configuring and provisioning new and replacement servers and terminals as well as networking equipment (routers, firewalls, access points, 4G failovers, etc..)

●Customer back-end management

●Managing networking databases and servers

●Shipping and receiving all hardware for company-wide accounts

●Ownership of all hardware related tickets coming from the support department, including shipping

Newgentek Tampa, Florida Support Technician June 2018 - April 2018

●Help desk support using ticketing system and remote desktop support

●Opening on-site support for new restaurants

Revel Systems St. Petersburg, Florida

Operations/Fulfillment Specialist June 2015 - March 2018

●Order Processing/Building/Fulfillment/Shipping & Receiving

●Software & Hardware configuration

●Inventory management

●Training In-Person (domestic & travel) and through VoIP & Media (videography)

United Parcel Service Tampa, Florida

Supervisor January 2013 - June 2015

●Directing employees (loaders, sorters, and drivers)

●Conducting work training and safety training based on OSHA regulations

●Processing scanner information

●Operating, coordinating, & maintaining large-scale conveyor belts

●Sealing and keeping record of trailers for dispatch

United Parcel Service (UPS) Tampa, Florida

Warehouse Associate February, 2010 - December, 2012

●Scanning and loading packages into feeder trailers

●Sorting and bagging small packages

●Re-wrapping distressed packages

●Handling Hazmat transportation

Certifications:

●A+ Certification (IT Certification)

Education:

Hillsborough Community College

Computer Information Systems

Tampa, FL

2009 – 2011

Sickles High school

Tampa, FL

High school diploma class of ‘09

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