Certified Scrum Master

DEVANTE ELLIS

*** ***** **., **********, ** ***35

Home: 413-***-****

*********@*****.***

SUMMARY

A knowledgeable upper management professional with experience across various and diverse fields. I have experience in Client – Provider Relationships, Client Rehabilitation, Juvenile Community Reintegration, Product Analysis, data and Collections Reform, Product Marketing and Strategy, Team Competency and Leadership Development, Policy Audit and revision, Investigative Analysis, Financial Banking, and Military Leadership and Operations. My career goal is to obtain a management position that encompasses my current experience and will allow me to grow professionally.

KNOWLEDGE BASE

PROFESSIONAL EXPERIENCE

HIGHMARK INC.

Pittsburgh, PA

Business Scrum Master 03/2019 to Current

Enables teams to deliver the highest business value to their customer at the business unit/enterprise level, as effectively and efficiently as possible

Coaches and advises teams and provides leadership on desired Scrum processes, procedures, values and interactions as well as opportunities for continuous improvement

Strives to enable teams to become self-organizing, cross-functional and accountable while assisting them to achieve their Sprint plan by facilitating Scrum events, removing impediments and resolving issues outside of the team's control

Domain: Data Analysis, Team Building, Key Relationship Development, Client – Provider Relationships, Risk Assessment, Product Management, Project Management

Project Manager 06/2018 to 03/2019

Responsible for definition, planning and delivery of complex programs that require cross-functional collaboration and management

Manage projects within the constraint of scope, quality, time and budget

Manage a group of internal exempt and/or matrixed employees and contractors that serve on the program(s) to deliver solutions for the business

Domain: Data Analysis, Marketing and Strategy, Team Building, Key Relationship Development, Client – Provider Relationships, Risk Assessment, Product Management, Project Management.

STETSON CONVENTION SERVICES

Pittsburgh, PA

Production Manager – Interim 10/2017 to 06/2018

Labor Production Oversight

Supervise event operations, coordination, and labor productivity of up to 10 employees at a time

Ensure client satisfaction with legally contracted labor and services

Verify operations comply with designated State Union Rules and Regulations

Production and Strategy

Develop strategic plans for yearly event operations, product services, event marketing and client freight logistics

Structure strategic plans that are based on client specifications and bargaining agreements

Build client portfolios, which are reviewed based on frequency of event (monthly, quarterly, annually)

Continued Client Relationships

Ensure a continuous relationship between client and organization, through sale of products and services

Engage clients at business meetings, lunch outings, and events where products and services are provided

Domain: Data Analysis, Marketing and Strategy, Team Building, Key Relationship Development, Client – Provider Relationships, Risk Assessment, Product Management, Project Management.

ALLEGHENY COUNTY JUVENILE COURT

Pittsburgh, PA

CISP Community Monitor 01/2017 to 01/2018

Juvenile Rehabilitation through Structure

Implemented and applied the CISP progressive sanctioning process (Sanctions - up to 10 days in a detention facility Shuman or Hartman). Detained and transported clients, and relayed life lessons following the consequences of ones actions

Provided structured courses to discuss behavior, authority, social skills, goal setting, employment, family, and the value of education

Supervised clients who were placed on home detention ankle monitors between the ages of 10-21

Utilized various techniques to challenge, guide and support youth throughout their commitment to the program. Each client had a portfolio that I created based on personality, medications, family history, employment and education. Every challenge created catered to the individual client based on their YLS score (Youth Level of Service)

Administered random drug tests and provided Drug and Alcohol Services to include education and Narcotics Anonymous

Established communication with schools, employers, support services, and parents of youth assigned to my case load

Maintained efforts to get each client into a higher educational institute or an avenue of employment before being released from our program

Domain: Data Analysis, Team Building, Key Relationship Development, Client - Provider Relationships, Risk Assessment, Juvenile Community Reintegration, Client Rehabilitation, Team Competency and Leadership Development

FBI NICS

Clarksburg, WV

Intelligence Analyst – Contractor 02/2016 to 10/2016

Intelligence Analyst – Classified

Due to classification level ( Top Secret with SCI & Poly), I am not at liberty to discuss the details of this position currently

Domain: Data Analysis, Team Building, Key Relationship Development, Risk Assessment, Team Competency and Leadership Development, Investigative Analysis and Strategic Communications

HUNTINGTON BANK

Morgantown, WV

Personal Banker – Internship 07/2015 to 01/2016

Personal Banking

Provided in-depth product explanations and identified referral opportunities for sales partners

Processed confidential customer transactions including check cashing, deposits, loan payments, purchases, and withdrawals

Managed and processed applications including investments, loans, and mortgages

Sold financial products and provided excellent front-line customer service while effectively working with the team.

Took ownership of customer issues and followed up personally to strengthen customer loyalty and brand recognition

Developed relationships to better meet customer needs and offer product recommendations

Replenished ATMs with necessary cash levels and inspected units for proper functionality and skimming devices

Remained flexible to the demands of a fast-paced working environment with the ability to adapt quickly to arising situations

Domain: Team Competency and Leadership Development, Team Building, Data Analysis, Data and Collections Reform, and Strategic Communications

US ARMY MILITARY POLICE

Moundsville, WV

Operations Team Leader 08/2013 to 11/2017

Soldier Development

Assigned to help with in processing all new soldiers into the unit

Ensured all soldiers under my leadership had proper functioning gear and good health

Verified that every soldier in my Brigade was trained and certified in hand to hand combat, as well as the M9 Pistol

Ran various activities to promote unity and trust within my team, to ensure the safety of my team when deployed

Domain: Team Competency and Leadership Development, Team Building, Data Analysis, Data and Collections Reform, and Strategic Communications

WALGREENS

Springfield, MA

Project Manager 03/2010 to 01/2014

Project Operations Coordinator

Maintained detailed product inventory lists and managed projection sales reports

Tracked incoming product shipments and the success rate of sales associated with each sales project

Provided team leadership through prioritizing and coordinating tasks to ensure deadlines were met, and projects were completed within the projected budget

Assisted in on-boarding operations, ensuring each new employee was oriented to the team

Assigned badges, codes, tracking numbers, and issued uniforms to all new employees

Performed quality analysis and assessed the effectiveness of our strategic plans

Worked collaboratively on an extensive and detailed Pharmacy and Wellness plan to provide a better patient experience within the district

Domain: Pharmacy and Patient Wellness, Client - Provider Relationships, Product Analysis, Data and Collections Reform, Strategic Communications, Team Competency and Leadership Development, and Risk Assessment

ACADEMIC BACKGROUND

BACHELOR OF ARTS: MULTIPLE DISCIPLINARY STUDIES 2017

West Virginia University, Morgantown, WV

Concentration in Business Administration, Event Planning, Communications

ORGANIZATIONS AND COMMUNITY INVOLVEMENT

Organizations

Member of Kappa Alpha Psi Fraternity Inc.

Member of the National Honor Society

Community Involvement

Pittsburgh Alumni Chapter of Kappa Alpha Psi Fraternity Inc. – Kappa League Mentoring Program

Habitat for Humanity

American Humane Society

Marketing and Strategy

Key Relationship Development

Data Analysis

Product Management

Project Management

Risk Assessment

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