Bernard E. Toler

Morrisville, NC *****

adbewb@r.postjobfree.com

Data Center Senior Engineer

Convert Technical Requirements into Innovative Solutions that Drive Strategic Results

Knowledgeable of all areas in a data center environment, with understanding of standard infrastructure systems, operating system components, support tools, scripting programming languages and hardware components. Extensive experience in the deployment, operation, and management of computing, storage, and networking platforms. Strong analytical and problem-solving skills. Excellent written and oral communication skills. Flexible, detail-oriented, and self-motivated. Exceptional ability to multi-task and come up to speed in a fast-paced environment. Highly skilled in troubleshooting, quality control, and process improvement. Excel at creating and implementing technical and operational plans. Competent liaison between management, clients, and personnel.

Professional Experience

DELL TECHNOLOGIES, Durham, NC May 2014 – present

Serve as Data Center Senior Engineer for 24x7 mission critical systems. Monitor system health associated with both internal infrastructure and customer facing systems in a regulated ITIL environment. Work closely within the department and various technical teams to ensure monitoring solutions are applied in a deliberate, measured, and precise way. Demonstrate planning, designing, and deploying competencies with infrastructure build-outs (cage builds, overhead installations, and rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. Manage the physical upkeep of the data center (including networks, servers, storage, and security). Adhere to administrative policies and escalation procedures. Assist third-party vendors in determining potential system configuration conflicts.

Recognized frequently by manager for providing outstanding support throughout projects and receiving additional acknowledgment from project teams for prompt, high-quality deliverables

Remains current on job-specific and department topics through training courses, workshops, seminars, conferences, and professional association shows

CISCO SYSTEMS, RTP, NC Mar. 2014 – May 2014

IT Technician

Performed lab migrations and installed telecom equipment

Independently debugged complex IP Telephony problems

Prepared design recommendations for customers and engineering teams

NATIONWIDE INSURANCE COMPANY, Raleigh, NC Mar. 2014 – Apr. 2014

IT Technician

Worked with clients to analyze computing needs and installed appropriate solutions

Controlled costs by investigating new technologies prior to implementation

Troubleshoot and resolved network, systems, and application issues

ENOVATE MEDICAL, Raleigh, NC Dec. 2013 – Feb. 2014

Desktop Engineer

Performed tests and evaluations of medical mobile carts and batteries at Duke Hospital

Performed extensive troubleshooting to diagnose and remedy issues

Provided detailed reports to engineering and managers on a daily basis

Bernard E. Toler Page Two

METLIFE, Raleigh, NC Oct. 2013 – Nov. 2013

Desktop Engineer

Obtained technical details from customers and utilized it to provide effective customer service

Performed hardware moves, adds and changes

Tested and troubleshot hardware and software problems

VERIZON WIRELESS, NC and SC Jul. 2011 – Nov. 2013

Field Operations Engineer

Conducted site surveys, installed cell tower 4G hardware, and performed upgrades for field operations

Designed engineering solutions for wireless components, fiber optics, BDFB power, and telecommunications equipment

Tested and troubleshoot wireless LANs and access points

VERIZON WIRELESS, Raleigh, NC Aug. 2010 – Jul. 2012

Lead Systems Technician

Installed Cisco and Juniper central office networks using twisted ethernet, fiber, and CAT6 cabling

Assisted users in diagnosing and solving data communication problems

Integrated Tellabs and Cisco central office systems

DELTA/NORTHWEST AIRLINES, Raleigh, NC Nov. 2003 – Feb. 2012

Aircraft Auditor

Managed multiple ground operations projects concurrently

Diligently planned and scheduled daily activities, and organized and implemented audits and inspections

Provisioned aircraft cabins per specifications checklist and used cognitive skills to check interior and exterior condition of aircrafts

NORTEL NETWORKS, Raleigh, NC May 2008 – Mar. 2010

Lead Technician

Led complex projects to build new networks

Spearheaded requirements gathering, design, implementation, testing, and issue resolution

Responsibilities included consulting, technical guidance, day-to-day support, change control, documentation, and engineering

Education

Microsoft Certified Systems Administrator, Horizons Computer Learning Center

Motorcycle Mechanic Certification, Central Carolina College

Microelectronics, Architectural and Auto Cad Engineering, Durham Technical Institute

Aviation Maintenance Engineer, Spartan School of Aeronautics

Technical Skills

Software: Microsoft Office, Office 365, Visio, Project, UNIX, LINUX, Remedy, ServiceNow, SharePoint, Aperture, SAP, Nylte

Hardware: Cisco Networking, VMware virtualization, Dell PowerEdge servers, Linux, EMC storage systems, Dell EMC Unity, VNX, and VNXe hybrid storage arrays; Dell EMC XtremIO, Isilon, and VMAX all flash storage arrays; Dell EMC Hyper-Converged VxRail, VxRack, Vblock/VxBlock; Dell EMC Data Domain, Avamar, Networker and RecoverPoint disaster recovery solutions; Data center and SAN networking elements such as Cisco Nexus, Cisco MDS, and Brocade at both an IP and Fiber Channel level; VMware ESXi and vSphere v4, 5, & 6+; Cisco UCS series servers; Microsoft Hyper-V; KVM

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