Ganesh Vibhute

Phone: 976-***-****

E-mail: adberd@r.postjobfree.com

Professional Synopsis

4.7 Years’ experience in Application and Production Support and IT related services.

Providing Applications Support, which includes different Banking and Telecom applications.

Accountable for driving Customer excellence by tracking, measuring, reviewing SLAs.

Strong analytical skills with high level of accuracy and logical interpretation of data.

Implementation of ITIL processes, incident, change and problem management.

Self-starter & change catalyst, critical thinker, good presentation skills & capable of making well-informed decisions.

Being part of Support/Ops team in Investment bank and banking support groups, having technical knowledge of Autosys, Linux/Unix, SPLUNK, SQL and Shell script.

Experience Summary

Company

Attra Infotech 05/2019 – Till Date

Project

Bizops_Mastercard

Job Title

Senior System Administrator

Environment/tools

UNIX, SQL, Splunk, BMC Remedy, TOAD, SQL Developer

Strong knowledge and understanding about Application Architecture and how they interact with various systems

Strong troubleshooting skills and experience to run critical & complex issues.

Transaction Monitoring, payment failures, batch processing, reporting.

Managing batch jobs and correcting/fixing a failure on day-to-day basis.

Identifying Limits mismatch issues for a customer on Account/Wallet/Device/Card level and fixing it on Database against CRQ by taking consent of the bank.

Managing Customer/Agent/Back Office Portals for different domains.

Supporting customer faults via ticketing tool – BMC Remedy

Following ITIL processes while handling operation stack.

Raising and handling CRQ to deploy upgrades/patches on production environment.

Company

Fiserv 06/2018 – 04/2019

Project

Card_Services_Tech_Ops

Job Title

Computer Ops Support Professional

Environment/tools

UNIX, SPLUNK, EMT, Tandem, Autosys, Service Now, SQL

Monitoring jobs and performing operations on Autosys Work Scheduler tool.

Alerts monitoring on SPLUNK and EMT tool.

Performing high level investigation on job aborts and escalating to respective team.

Incident and Task resolution of different applications according to the ITIL process.

Understanding the workflow of Card Services process.

Checking of client information on Tandem application and providing it to respective team.

Daily validation of reports that goes to client in Client-Central application.

Company

Cognizant 10/2016 – 01/2018

Project

Fincrime_Anti_Money_Laundering

Job Title

Senior Systems Engineer

Environment/tools

UNIX, TOAD, SQL Developer, Service Now, TWS, Autosys

Technical Support and Sustained engineering across Windows and Linux applications

Responsible for responding to customer requests and incidents through a standard ticketing process

Maintaining, enhancing, revising documentation for supported applications

Co-ordinate with vendor for respective third-party applications

Communicate with stakeholders the business impact of various incidents and change orders

Sustained engineering work to maintain assets and resolve incidents at root

Fair to good understanding of a Build and Deploy process

Good knowledge in ITIL Concepts (Incident, Problem, Change and Release Management)

Excellent communication skills and ability to handle communication at different various levels and diverse population

Monitoring jobs on Autosys and IBM Tivoli Work Scheduler tool.

Preparation of Daily, Weekly and Monthly Status Reports.

Sending notifications to business users regarding the status of the AML applications.

Performing Change Requests on different applications according to the ITIL process.

Attending Business calls and participation in Walk through of changes.

Monitoring and sending status of Synergy and BSL applications.

Working on Tivoli Work Scheduler for executing and monitoring of different batches.

Actively monitoring application batches and investigation of any batch failure.

Company

Amdocs 07/2014 – 03/2016

Project

US_Cellular Bell Canada

Job Title

Technical and Business Ops Analyst

Environment/tools

CRM, OMS, UNIX, TOAD, SQL Developer

Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.

Communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

Provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications

Analyse production issues from the business and application/code perspective and outlines corrective actions.

Onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.

Having the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.

Being the technical focal point with other teams to resolve cross product/solution issues.

Educational Qualification

Degree

School/College

Board/University

Year

Percentage

M.C.A.

Pragnya College, Pune

Pune University

2016

61.47

B.C.A.

Sinhagad College, Pune

Pune University

2010

51.52 %

Technical Skills

Languages

SQL, HTML, XML, Shell script, R Programming, Python, Java, Javascript

Databases

Oracle, MS Access

Tools

Autosys, TWS, Service Now, Github, Splunk, Remedy, Power BI, Tableau

Operating System

MS Windows XP/Windows7, Red hat Linux, UNIX

Personal Profile

Name

Ganesh Mahadeo Vibhute

Date of Birth

23-Apr-1987

Languages Known

English, Marathi and Hindi

Hobbies

Playing Chess, Listening to music

Passport Number

K6827777 Jan-2023

Achievements

Recognition Award in Amdocs on November 2014.

Certificate of Appreciation for Participation in Amdocs Sports week 2016

Declaration

I hereby affirm that the information in this document is accurate and true to the best of my knowledge.

DATE:

PLACE: Pune Mr. Ganesh Mahadeo Vibhute

Contact this candidate