Engineer Technical Support
Resume:
PALLAVI
: *******.********@*****.***
OBJECTIVE
Seeking a challenging position in IT industry where my technical skills & past experience will greatly enhance the company's success and my personal growth.
EXPERIENCE SUMMARY
Total 2 years of experience in IT industry comprising of Service Desk Coordination & the experience includes, Configuration management tools, Security Management, Technical Support and Troubleshooting.
Hands-on-experience of in AWS cloud services:
VPC
EC2
EBS
CloudWatch
Route53
Auto-Scaling
S3
Lambda
LoadBalancer
CodeDeploy
CodePipeline
IAM
Config
GuardDuty
KMS, HSM
SNS, SQS, SES
CloudFormation
CloudTrail
Hands-on experience in Devops
Jenkins
Docker
Kubernetes
Shell Scripting
Ansible
GIT
Linux
TECHNICAL SKILLS
Operating System
Windows
Cloud Computing
AWS – Amazon Web Services, Devops
Monitoring Tools
Any
Ticketing Tool
Any
PROFESSIONAL EXPERIENCE
1. Worked with COMPASS IT SOLUTIONS AND SERVICES PVT LTD as a Service Desk Executive, (From 28/01/2019 to 12/08/2019 )
Roles and Responsibilities
Single point of contact to the users for any IT related problems through remote support
Logging user complaints and allocating calls to engineer / vendor / IT Dept.
Assigning severity level to each call as per the predefined definitions
Call tracking and closing
Escalation of calls to various levels
Identification and resolution of chronic calls and problem
Co-ordination with vendor for technical problems logged at the Help Desk to
Ensure proper closure of problems
Developing a Knowledge Base for problem resolution.
Excellent accent & communication skills
Troubleshooting of L1 and L0 calls.
Monitoring and Maintaining the service desk tool.
2. Worked in Wipro Infotech Limited in the Infrastructure Management Group as a contract engineer in the profile of Technical Support – Desktop Engineer L1 from 18th July 2017 to 14th April 2018.
Roles and Responsibilities
Worked on user administration tasks like user creation, deletion & permission etc..
Installation of Windows
Office 365
ACADEMIC PROFILE
COURSE
INSTITUTION
UNIVERSITY/BOARD
YEAR OF PASSING
AGGREGATE
(B.Tech ETE)
Purushottam
Institute Of
Engineering &
Technology, Rourkela, Odisha
BijuPatnaik University Of Technology, Rourkela, Odisha
2013
7.44 C.G.P.A
Intermediate
Gulmohur High School, Jamshedpur
ICSE
2009
75%
Matriculation
Little Flower School, Jamshedpur
ICSE
2007
78%
TRAININGS AND CERTIFICATIONS
Training course on AWS solution architect associate.
Pursuing training course on Devops.
PERSONAL DETAILS
Address : Blore-560043
Date of Birth : 18/06/1991
Gender : Female
Nationality : Indian
Language Fluency : English, Hindi
Permanent address : 434,DS MAX Solitaire,Banjara Layout,Blore-560043
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge.
Date:19-01-2019
Place :Bengaluru Pallavi
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