adbepf@r.postjobfree.com +91-630**-*****

Core Competencies

L2 Technical Support

Network Operations

Management

Incident & Problem

Management

Multi-Vendor

Coordination

Networking Devices

Service Migrations

System Integrations

Network Performance

Soft Skills

Profile Summary

Sophisticated professional with nearly 2 years of experience Currently associated with Aaditya Infozone as Sr. Service Engineer Strong understanding of Network Topologies, Network management & programmability and Static & Dynamic Routing Attained client delight by maintaining key relationships with customers, acquiring feedback on critical issues & taking appropriate actions Proven success in providing interrupted services in 24x7x365 environment Focused & goal driven with strong work ethics & commitment to offer quality work

Academic Details

MS (Information Technology) from Central Queensland University, Australia with 75% in 2017

B.E. (Electronics & Communication Engineering) from ANITS, Visakhapatnam, Andhra University with 7.15 CGPA in 2015 12th from NRI Junior College, Visakhapatnam, BSEAP Board with 79% in 2011

10th from Ravindra Bharathi School, Vishakhapatnam, BSEAP Board with 82% in 2009

IT Skills

Network Topologies, OSI layers, TCP/IP protocols, Ipv4 and Ipv6 addressing, Network management and programmability, Static and Dynamic Routing, WAN Topologies

Tools: Google Apps Control Panel, Microsoft SCCM 2007, Microsoft SCCM 2012, Microsoft Deployment Toolkit, Microsoft Exchange Server 2007, Microsoft Active Directory, Office 365, Microsoft Office 2007, 2010 & 2013 Ticketing Tools : Auto Task

Work Experience

Nov’19 – Present

Aaditya Infozone, Visakhapatnam as Senior Service Engineer Key Result Areas:

Testing & repairing computers, laptops, cc cameras, printers, tablets & other electronic units & replacing parts as necessary Updating warranty claim jobs in system & liaising with the wider support team Writing service reports to the tested equipment

Aug’ 18 – Aug’19

Kogan.com (Engineering People), South Melbourne, Australia as Electronic Technician Key Result Areas:

Monitored, controlled & rectified fault of sophisticated latest Gen electronics Repaired mobile phones (iPhone, Samsung, Huawei & Google), TVs, ACs and other electronics & appliances; replaced required parts

Worked on basic electronic and mechanical repairs & replacements Adhered to all OH&S requirements and maintained work safety & health measurement at work NARKENBILLI ESWAR KAUSHIK

NETWORKING SENIOR SERVICE ENGINEER

Seeking assignments in Networking / IT with a leading organization of repute, preferably in Gulf & Indian Metro Cities

Problem Solver

Communicator

Change Agent

Planner

Thinker

Decision Maker

Collaborator

Tested product & troubleshoot electronic products like DJI drones, 75 inch Kogan Tv’s (KALED75MU8010SZA, KALED55MU8010SZA), replaced mainboards for Kogan mobiles & assembled laptops (KAL11C250SA, KALAP10D300EA ) Managed product team & service departments for maintenance, upgradation & rectification of electronics to Australian standards

Updated warranty claim jobs in system; liaised with the wider support team Acquired working knowledge of electronic diagnostic & PC hardware experience while working on a broad spectrum of latest electronic gadgets

Assisted seniors with stocking & alignment in the warehouse Worked on a scheduled program structure in figuring out repetitive problems & root cause analysis to better understand

& solve the issue

Maintained spare parts inventory for electronic products & updated stock Soldered electronic gizmos based on need

Highlights:

Undertook daily operational analysis of the electronic systems on hand to optimize working time; maintained a month- on-month productivity score greater than 80%

Jun’ 15 – Nov’15

NTT Data, Bengaluru as Software Engineer

Key Result Areas:

Identified & resolved defects during testing & production Provided knowledge transfer sessions for the team as part of learning & training opportunities Resolved tickets related to IT issues

Reported escalated issues

Monitored server backup & troubleshooting network devices (Switch, Modem and Printers) Administrated retail service reports and transferred urgent calls to the required departments quickly & accurately Entered & updated new customer details in the CRM software according to administrative guidelines Built rapport with customers & worked as part of a team Part-time Experience

2017 – 2018

DVS Consulting & Services, Melbourne as Training Assistant Role:

Achieved company goals & promoted company services Installed software according to client requirement Scheduled Time-table & maintained record

Monitored the reaming left out work

2016 – 2017

iChip Solutions, Melbourne, Australia as Training Assistant Role:

Provided level 1 support for Desktop

Installed new devices

Assisted customers

Maintained safe workplace environment

Highlights:

Managed the roster for 35 employees

Academic Projects

Sep’17 – Dec’17

Project Name: Network Security for City of Yule

Role:

Upgraded the city network to support the 30% increased population in coming years while ensuring security Configured, tested and deployed the network components to make the network secure Developed disaster recovery and business continuity plan using best practices Devised information security, BYOD & WAT policies for network security Automated the network management system

Proposed risk mitigation strategies through risk assessment and analysis May’14 – Jun’14, AAI, Visakhapatnam

Project Name: Airport Security System & Instrument Landing Systems Role:

Developed & managed cargo terminals at international & domestic airports Expanded & strengthened operation area - Runways, Aprons & Taxiway Designed, developed, operated & maintained international & domestic airports and civil enclaves Controlled & managed Indian airspace extending beyond the territorial limits of the country, as accepted by ICAO Constructed, modified & managed passenger terminals Provision of Communication Navigation and Surveillance aids, viz. ILS, DVOR, DME, Radar Sep’14 – Apr’15, ANTIS, Visakhapatnam

Project Name: Priority Voting Machine

Scope: This projects presents a Programmable Electronic Voting Machine that accepts one or more votes depending on requirement. Mode control is included in EVM, through which it is possible to set the EVM to accept more than one vote from each voter depending on the type of elections. The main advantage of this type of EVM is to avoid the invalid votes especially in co-operative society elections where each voter has to cast vote for nine candidates. Certifications

CISCO Certified Networking Associate (CCNA) in 2018 Received conceptual training on UNIX, Windows, Virtualization, Networking, Database at Akruthi 2K15, NTT Data, Bangalore (Jun’15 – Sep’15)

Extracurricular Activities

President for the ACES (ANTIS Communication Engineers Society) Dept. of ECE (2014-2015) Founding Partner of “Tricks & Treats”, event management company (2014) Personal Details

Date of Birth: 29th May 1994

Address: 55-12-17, MMTC Colony, Seethammadara, Visakhapatnam – 530022, Andhra Pradesh Languages Known: English, Hindi & Telugu

Nationality: Indian

Marital Status: Single

No. of Dependents: 0

Passport No.: K8541576 (Valid Till Oct 2022)

Visa Status: N/A

Driving License: India & Australia

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