Human Resources Manager

KERRI SUE DYE, a-PHR, a-PHR-CA

HUMAN RESOURCES (HR) GENERALIST

Sacramento, CA 707-***-**** ***********@*****.*** linkedin.com/in/kerri-dye-910192aa/

Dynamic human resources (HR) and training professional offering 30+ years of experience leading key growth initiatives within the big box retail, quick service restaurant, and construction industries. Known as an expert in delivering innovative, reliable, cost-saving solutions and staffing strategies that drive business growth and improve employee engagement in a fast-paced environment. An analytical, committed, and hands-on self-starter with a proven track record reflecting strong leadership experience that builds and leads motivated teams. Highly praised for work ethic, integrity, ability to handle sensitive and confidential information, problem-solving and outstanding communication skills, and successful delivery of work.

CORE COMPETENCIES

●Talent Acquisition

●Team Building

●Customer Service

●Staff Recruitment

●Interviewing

●Benefit Administration

●Record Maintenance

●Strategic Direction

PROFESSIONAL EXPERIENCE

Starbucks Coffee Company April 2006 – Present

RETAIL STORE MANAGER Sacramento, CA

●Hire, train, and supervise 250 retail staff including baristas, shift, store managers, and assistant store managers across 20+ stores worth $15K+ in weekly revenue.

●Coach and mentor 400 partners through feedback and inspiring professional development.

●Direct purchasing, inventory control, merchandising, and distribution for 1.5M product SKUs.

●Manage store performance and implement process improvements to optimize productivity, earning Store Manager of the Quarter Award five times.

●Lead new company programs including Evenings Program, training 12 locations on processes and procedures.

TRAINING STORE MANAGER (2008 – 2017)

●Selected through store key performance measures to lead planning, communications, development, and culture and achieve targeted objectives.

MULTI STORE MANAGER (2007 – 2018)

●Managed 4 locations in the downtown Sacramento area, overseeing all aspects of daily operations from recruitment and staffing to training and period planning.

●Mentored 2 external hire Store Managers and completed performance development plans twice per year.

Altec Industries May 2005 – April 2006

WELDER/FABRICATOR Dixon, CA

●Led Safety & Security Team of 8 responsible for identifying training gaps and creating plans to reduce accidents.

Jamba Juice January 2001 – April 2005

GENERAL MANAGER Fairfield, CA

●Hired and trained 150+ full and part-time employees at 5 locations, increasing sales by 8%+ year over year and customer service score to 90%+.

●Established, enforced, and updated training plans and food safety policies across 14 stores to keep business agile and responsive to changing market conditions.

●Hired and trained 35 employees including 4 General Managers to start a new store in Vacaville, CA, resulting in $36K revenue increase per week.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER, Wal-Mart Stores, Inc. July 1999 – January 2001

FIELD MANAGER/WELDER, Ray’s Welding June 1996 – December 2004

EDUCATION

BACHELOR OF ARTS - English Literature, California State University - Sacramento

CERTIFICATIONS

ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES (a-PHR), HR Certification Institute (HRCI) 2019

ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES - CALIFORNIA (a-PHR-CA), HRCI 2019

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