Sales, Marketing, Business Development, Relationship Management

RESUME

Mohammed Umair Ahmed

A Graduate with high proficiency in English

And Vast Experience in Operations,

Business Development, Marketing, Recruitment &

Hiring, Training, and Handling High Profile Clients.

E-mail: ***************@*****.***

Mobile Qatar: +974-********

Mobile India: +91-831*******

Career Objectives:

Grow with the organization by contributing my knowledge and skills.

To be involved in creating innovative solutions and lead a team in the future.

To create healthy working environment around myself.

Educational Qualification:

Course

Institute

University/Board

Year of Pass

Percentage

BBM

St. Philomena’s Degree College

Mysore University

2010-13

75%

Class XII

Mysore Public School

ISC

2009-10

90%

Class X

Mysore Public School

ICSE

2007-08

83.4%

Experience 1:

Company: The Dawn Hotel (May’17-Oct’19)

Designation: Hotel Sales

Job Description:

To oversee activities that attract client patronage.

To maximize hotel profits.

To sell hotel services to hotel guests to generate revenue.

To handle Front Desk Operations.

To train staff in hotel protocols, guest registration and other duties.

To interact with hotel guests to ensure they receive a quality experience.

To answer questions and address customer complaints.

To build relation with companies to increase B2B clientele.

To ensure that hotel inventory is always in check.

To maintain healthy relations with travel companies to increase sales.

Experience 2:

Company: Hotel Roopa (Jan’14-April’17)

Designation: Guest Relations Executive

Job description:

Represent the hotel at ground level.

Regularly keep track of mails for online queries and calls from customers, syncing them and processing.

Provide upscale guest service experiences for clients throughout their stay.

Greeting clients, coordinating their check in’s to the assigned rooms and informing them about the hotel facilities.

Ensuring and providing flawless, upscale, professional and high class guest service experiences

Analyzing customer feedback and providing strategic direction to continuously improve overall rating

Responding to guests needs and anticipating their unstated ones.

Give improved service to customers so as to maintain better competitive position in the market.

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.

Promote all hotel amenities, conveniences and programs offered.

Extra-Curricular Activities:

A class project on the effectiveness of sales of KFC and Big Chicken.

Participated Management fests at SDM-IMD and Amrita Vidyalaya.

Participated in NEN.

Have been a Prefect, Vice-Captain and twice Captain at school.

Have been a Captain of the School Football Team.

Have headed the Singing and Drama club.

Have been the Best Male Athlete at school and have won at the State Athletic Meet and National Athletic Meet at Hyderabad in 2008-10.

Have won Debate competition at school.

Profile:

Patience

Self-confidence, Self-motivated and Self-reliant

Leadership

Team Management

Innovation

Work under immense pressure

Multi-Tasking

Quick-Learner

Sense of Humor

Adaptability

High proficiency in computer applications.

Declaration:

I hereby declare that the above information is true to the best of my knowledge and belief.

Contact this candidate