Customer Service Sales

DIANA VAHABZADEH

**** *********** **** *** **********, Pa 15210 H: 412-***-**** C: 412-***-**** *******@*****.*** Summary

Seasoned professional in the areas of recruiting, academic counseling, and appointment setting, looking for part-time employment which will allow me to both interact with the public and utilize the best of my people skills to enhance the life of someone else and help the company's bottom line. Skills

• Excellent relationship building skills

• Excellent communication skills

• Excellent time management skills

• Excellent Microsoft Office skills

• Ability to trouble shoot and be pro-active

• Excellent multitasking skills

• Ability to complete projects on time with with satisfied customers and clients Highlights

• Exceeded recruitment and student retention goals by 20%

• Exceeded weekly, monthly, and quarterly enrollment goals

• Exceeded sales goals and awarded bonus for sales production Experience

2017-2020

Appointment Setter

The PT Services Group

Pittsburgh, PA

.Business to business presentations of employee health benefits to Human Resource Managers throughout the country

.Exceeded met percentage goals for appointments set 2016-2017

Appointment Setter

Full Service Network

Pittsburgh, PA

. Business to business presentations of internet and phone solutions to companies

. Exceeded weekly appointment goals

. Met level 3 commission tier within 6 weeks of hire. 2008-2016

Admissions Counselor

EDMC/ Argosy University- Pittsburgh, PA

• Intensive interviewing of prospective students nationwide from all races, nationalities and socioeconomic backgrounds to uncover the the motivations propelling them to attend school

• Enrolled students to online higher education programs including Associates, Bachelors, Master, and Doctoral Degrees

• Secured all necessary documents including transcripts for enrollment

• Helped students through the financial aid process

• Mentored students while taking online classes

2005-2008

Customer Service Coordinator

Direct TV -Pittsburgh, PA

Handled inbound calls for inquiries regarding DirecTV services

• Presented programs, services and prices for installation via the phone

• Closed the sale by taking credit card information and set up appointments for installation

2003-2005

Post- Secondary Recruiter

Bradford School – Pittsburgh, PA

• Outbound calling to prospective students

• Presented business programs offered by the school

• Scheduled students to take a tour of the school

Education

Bachelor of Arts in Psychology

Duquesne University -Pittsburgh, PA

Certificate in Pastoral Counseling

Mercy Hospital of Pittsburgh- Pittsburgh, PA

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