Quality Assurance Developer

- * -

Curriculum-Vitae

Mohammad Yusuf

Contact No. : 787-***-**** Email: ***************@*****.***

H.No. 118 Matdata Colony, Transport Nagar, Jaipur-302003, Rajasthan Objective

To achieve the goals by utilizing my experience and knowledge. Education

B.A Graduation from University of Rajasthan.

July 2007 - June2010

Computer Proficiency

• Certified Application Developer from Aptech Ltd. Professional Experience

More than seven years of experience in BPO industry. May 2014 – Continuing with Genpact BPO Limited as an SME for Commercial Lending Operations (GE Capital, Wells Fargo Bank & Bank of the West).

Role & Responsibilities (Current)

Currently working as a Resident Expert within the organization.

For the business perspective, playing a role as an SME & Team Lead for Deal Booking & Audit

(Quality Assurance).

Deal Booking:-

To board (book) various type of Loans (SME loans, SBA loans, Constructions loans etc.), Letter of Credits, Trade Advances, Inventory Advances and Banker’s Acceptance into the system.

To process Initial Funding and send out funds to customers directly.

To initiate Wires, DDA Transfer and prepare Cashier’s Check in order to process funding.

To Approve Wires and Cashier’s Check for teammates.

To ensure that there is no miss on funding (Wire, DDA Transfer or Cashier’s Check)

Volume planning and management for commercial loans (Terminations, Letter of Credit & Payoff Quotes Generation)

To ensure that we meet our SLA and same day deal booking TAT.

Make sure all the team mates are on same page (no knowledge gap).

To interact with clients on a daily Basis via E-mails, WebEx or Calls and workout with them for

- 2 -

new ideas of process improvements.

To update daily and monthly dashboard.

Monthly metrics calls with client to discuss the monthly volume and processing challenges.

To generate and execute new ideas in terms of tools creation to reduce errors and processing efforts.

Audit (Quality Assurance & Funding Approval):-

Currently I got new role into the team as a QA expert & Team Lead.

Doing quality check for the loans booked (boarded) by the processor.

Make sure everything is booked according to the credit agreement and financial errors.

Make sure all funding are done within the timeline (before wire cut-off)

To make sure that no misses on funding.

Approving the wires processed by user, it should be according the agreement.

Marking errors and floating the error reports to processors for correction and client for reporting purpose.

Prior Roles & Responsibilities

Loan Servicing (Letter of credit, Payoff Quotes Generation & Deal Terminations)

Servicing Simplifications. (BRD Preparation, User Accept Testing & Bugs Fixing) Loan Servicing:-

Funding to LC issuing banks against their invoices.

Daily activities in Letter of Credit (LC fee payments, LC amendments, LC renewals).

Liaising with different stakeholders within Commercial Lending Group.

To provide payoff quote to customers and loan servicer per their request.

To validate the payoff quote as per contract and the system (ACBS).

To process terminations requests per zero commitment report.

Created a tool to reduce TAT and enhance the accuracy % in terminations process for commercial lending group.

Servicing Simplifications:-

To simplify servicing work by introducing and executing the new ideas.

To act as a bridge between operation teams and IT team.

To write effective business requirements document (BRD)

To work closely with IT team to execute the new ideas into the system and help IT team to understand the business requirement document so that they could execute the same effectively right first time.

To ensure that all changes made by IT team are working fine into the system by doing User Acceptance Testing (UAT).

To keep in touch with operations team to get new ideas for process improvements by launching different programs or completions along with teams internally.

- 3 -

To fix the bugs in terms of different macros introduced within the business domain. Achievements

Got a customer award for smooth transition & remarkable performance within the new business (Bank of the West).

Got Bronze awards within the organization.

Got a Star Performer award within the organization.

Got a Silver awards within the organization.

Won poster making competition for compliance in Genpact.

Created various macro tools within the domain to eliminate financial breaches.

Introduce various ideas and implemented the same within the domain (Impact 10MM). Two years (May 2012 – May 2014) of experience with Infosys BPO Limited as an SME of Commercial and Consumer lending (SunTrust Bank).

Responsibilities

To process advances in order to provide funding to customers.

Payment Applications

ACH maintenance.

Payoff or pay-downs customer’s accounts per their requests or zero commitment reports.

To process miscellaneous payments (Checks & ACH)

To Manage Various Reports and different sub processes within the Domain.

To ensure that we meet our SLA and TAT.

To manage the volume and publish daily volume reports to client and internal leaders.

To update daily and monthly dashboard for reporting purposes.

To interact with clients on a daily Basis via E-mails and Calls to get business updates from them and share with team to ensure everyone in the team are on same page.

To validate the errors from the client side and discuss with them about the processing updates.

Achievements

Got Star of SunTrust Award.

Got a Spot Award.

Transitioned various sub processes within the Domain via calls.

Created a macro tool in order to reduce errors and eliminate financial breaches.

Yellow Belt Certified for Project Idea Creation and Completion (Impact 25MM). Strength’s

Good team management skills.

Quick learner.

Strong understanding of applications.

- 4 -

Smart working skills.

Expert in order to create macros.

Understand the value of time.

Additional

Yellow belt Certified.

Certified in T100 banking certification,

Certified in Milestone 2.0 CBT training.

Successfully transitioned various sub processes within the organizations.

Lean trained and tested.

Participated in various events within the organizations.

Corporate cricket player.

Personal Details

Date of Birth : 15th

June 1989

Father’s Name : Chhuttan Khan

Sex : Male

Marital Status : Single

Languages Known: English, Hindi, Urdu and Arabic.

Hobbies : Cricket and web surfing.

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Contact this candidate