IT Support Executive/Desktop Support/System Admin

MOHD KHALEEQ UR RAHMAN

IT Support Executive

MOBILE NO: +971-**-***-****

(E-Mail) *******.********@*****.***

Career Objective:

To obtain a challenging position in the industry wherein I can utilize and enhance my experience in a dynamic and stable workplace by applying my professional skills in the best possible way for the growth of the organization and add value to my career to attain the greatest possible heights.

Professional Experience:

Network Enhancers India Pvt. Ltd.

Designation: IT Support Executive

Duration: From 12th December 2016 to 5th November 2019

Responsibilities Include:

Installing and configuring computer hardware & operating systems.

Installing application Software’s Like MS-office and all other third Party software’s.

Installing and configuring Printers (USB as well as Network).

Troubleshooting printer issues.

Talking to users either face to face or over the telephone or emails to help set up systems or resolve issues.

Replacing computer parts as required.

Setting up new user’s accounts in active directory and profiles and dealing with password issues.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems.

Manage service requests, software installations, new computer setups, upgrades, etc.

Test computers to ensure proper functioning of computer systems.

Train end users on usage of computer hardware and software.

Maintain computer peripheral devices like printers and resolve associated problems.

Installation and maintenance of Anti Viruses

Cable crimping and patching.

Applying operating system updates, and configuration changes.

Adding, deleting, creating, modifying user account information, resetting passwords, etc.

Install, repair and conduct preventive maintenance of personal computer by providing technical support.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Work continuously on a task until completion (or referral to third parties, if appropriate)

Ask users targeted questions to quickly understand the root of the problem

Properly escalate unresolved issues to appropriate internal teams

Ensure all issues are properly logged

Technical Knowledge:

Cisco Routing & Switching:

Network Fundamentals ( Networking Models, Topologies, Protocols, IP Addressing / Subnetting)

LAN Switching (MAC Learning, VLANs, STP, LLDP)

Routing : Static & Dynamic (RIP, OSPF, EIGRP)

Microsoft Windows Servers & OS

Extensive knowledge and installation of Microsoft Windows Platforms/Operating Systems such as (Win XP, Win 7 and Win 8 Server 2008 R2 and 2012)

Configuring Window Server services including Active Directory Domain Services, DNS, DHCP, and IIS.

Active directory configuration and management, disk quota management

Enable file/folder sharing

Creating and modifying user profiles (both local and roaming)

Creating User, Groups and Applying the Permissions

Creating and maintaining group policies and Folder Redirection.

Installation and maintenance of Anti Viruses

Applying operating system updates, patches, and configuration changes.

Adding, removing, or updating user account information, resetting passwords, etc.

Certifications and Trainings:

CCNA R&S

MCSE

Educational Profile:

Master of Business Administration (IT)

Sikkim Manipal University, - 2014.

Personal Minutiae:

Ability to adapt changes effectively.

Good Communication skills ability to multitask.

Hard and smart worker, convincing and trustworthy.

Ever willing to learn, my urge for learning new things is my greatest strength.

Personal Profile:

Name : MOHD KHALEEQ UR RAHMAN

Date of Birth : 05 OCT 1987

Passport : Yes

Nationality : Indian

Languages Known : English, Hindi, and Urdu

Contact no : +971-**-***-****

Email-Id : mailto:*******.*****@*****.**********.********@*****.***

Declaration:

I hereby declare that information furnished above is true and correct to the best of my knowledge and belief.

MOHD KHALEEQ UR RAHMAN

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