Manager Service
Resume:
JENNIFER LEUNG
***-** ******* **** ***** · 416-***-****
***************@*****.***
Seeking a challenging but fulfilling role as an Program Support Service Manager which allows me to ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. To build a long -term career in healthcare with opportunities for career growth.
EXPERIENCE
SEPT 2019 - PRESENT
PROGRAM SUPPORT SERVICE MANAGER
CHARTWELL WOODHAVEN LONG TERM CARE
• Create, develop, implement and evaluate recreational programs that meet resident’s social, emotional, physical, intellectual and spiritual needs.
• Effectively recognizes diverse needs and requirements of individuals and groups, to promote accessible activities.
• Knowledge of MDS/RAI (Resident Assessment Instrument Minimum Data Set) for better assessment, care planning and quality improvement.
• Supervise the documentation and psychosocial care of 55-60 residents. Ensuring that all their emotional, social and mental needs are met, by direct interaction with the client and their families.
• Montessori Trained on Techniques and Tools to help activities for residents with dementia or behavioral problems.
• Liaise with groups in the Community for Chartwell Trilogy HOPE program. (Helping Others through Purposeful. Engagement)
• Participate in educational and development committees (i.e. Infection Control, Health and safety, Quality Work life and Falling Prevention)
• Assisted with internal fundraising campaigns for Breast Cancer, Alzheimer Society and Heart and Stroke.
• Assisted with the implementation of the Restorative Care program.
• Supervised volunteers and placement students and developed effective tools to enhance interests through new experiences, skills and challenges.
• Supervised Pastoral Volunteers and provided ongoing support to all spiritual congregations.
• Provided orientation, training and support to current and potential volunteers.
• Maintain and introduce new volunteer policies, procedures and handbooks.
•. Maintain the budget for the department.
•. Calendars and Posters and other duties needed.
APRIL 2018 - SEPT 2019
SOCIAL SERVICE WORKER,
CHARTWELL TRILOGY LONG TERM CARE RESIDENCES.
• Providing support to residents and families.
• Conducting tours and interviews with potential clients.
• Facilitating admissions.
• Coordinating and maintaining a good relationship with outside agencies.
• Organizing and attending interdisciplinary conferences
• Participating in and chairing relevant committees
• Participating in CQI activities, accreditation committee
• Mentoring placement students from colleges.
OCTOBER 2017 – APRIL 2018
ACTING PROGRAM SUPPORT SERVICE MANAGER, CHARTWELL TRILOGY LONG TERM CARE RESIDENCES.
• Create, develop, implement and evaluate recreational programs that meet resident’s social, emotional, physical, intellectual and spiritual needs.
• Effectively recognizes diverse needs and requirements of individuals and groups, to promote accessible activities.
• Knowledge of MDS/RAI (Resident Assessment Instrument Minimum Data Set) for better assessment, care planning and quality improvement.
• Supervise the documentation and psychosocial care of 55-60 residents. Ensuring that all their emotional, social and mental needs are met, by direct interaction with the client and their families.
• Montessori Trained on Techniques and Tools to help activities for residents with dementia or behavioral problems.
• Liaise with groups in the Community for Chartwell Trilogy HOPE program. (Helping Others through Purposeful. Engagement)
• Participate in educational and development committees (i.e. Infection Control, Health and safety, Quality Work life and Falling Prevention)
• Assisted with internal fundraising campaigns for Breast Cancer, Alzheimer Society and Heart and Stroke.
• Assisted with the implementation of the Restorative Care program.
• Supervised volunteers and placement students and developed effective tools to enhance interests through new experiences, skills and challenges.
• Supervised Pastoral Volunteers and provided ongoing support to all spiritual congregations.
• Provided orientation, training and support to current and potential volunteers.
• Maintain and introduce new volunteer policies, procedures and handbooks.
APRIL 2013 - 2017
RECREATION ASSISTANT,
EXTENDICARE SCARBOROUGH
• Effectively recognizes diverse needs and requirements of individuals and groups, to promote accessible activities.
• Assist with recreational activities provided by the recreation manager.
• Assist with preparation of equipment and ensure the safety of residents or participants in the activity.
• Assist in leading group activities.
• Worked closely with diverse cultures such as Chinese and Tamil.
EDUCATION
PRESENT
LIBERAL ARTS AND PROFESSIONAL DEGREE, YORK UNIVERSITY
2010
ACTIVATION TECHNIQUES IN GERONTOLOGY, CENTENNIAL COLLEGE
Completed this course learning different techniques to engage geriatrics to participate in activities.
2003
RESTORATIVE CARE CERTIFICATE, GEORGE BROWN COLLEGE
Completed this course learning different interventions that promote resident’s ability to live as independently and safely as possible. Learned how to help residents achieve and maintain optimal physical, mental and psychosocial function.
2001-2002
GENERAL ARTS AND SCIENCES, UNIVERSITY OF WINDSOR
1998-2001
SOCIAL SERVICE WORKER IN GERONTOLOGY DIPLOMA, SENECA COLLEGE
Completed this diploma learning skills such as interpersonal skills, group dynamics, interviewing, counselling, relationship-building and community development majoring in gerontology.
CERTIFICATIONS
• Registered Social Service Worker - Ontario college of Social Worker and Social Service Worker.
• Food Handler – Toronto Public Health
• Exercise for LTC resident workshop – Marchard Health Care Consulting Inc.
• Validation Therapy- Dementability
• Validation Communication Technique for dementia • Diffusing Anger, Resistance and Hostility with Physical Skills. – Canadian Training Institute
• Palliative Care – Hospice Palliative Care Core Course.
• GPA in Dementia Care – Alzheimer’s Society
• CPR Certified – Heart and Stroke Foundation
COMPUTER SKILLS TRANSPORTATION
• Microsoft Office
• Photoshop
• Publisher
•. Yardi
•. ADP
• Point Click Care
• Activity Pro • G Driver License
LANGUAGES
• English
• Chinese ( Cantonese)
Contact this candidate