Customer Service Operator

WILLIAM ABBOTT

250-***-**** • adbdry@r.postjobfree.com • Edmonton, AB

PROFESSIONAL PROFILE

A safety-conscious and client-focused Professional Driver and Equipment Operator with 25+ years of progressive experience with the safe (clean driving record) and efficient operation of a variety of vehicles and heavy equipment to support the transportation and construction industries.

DRIVING AND EQUIPMENT OPERATION EXPERTISE

Safety

A proven ability to champion and foster a strong safety culture for the company in accordance with provincial and company health and safety regulations, policies and standards. This includes knowledge and demonstrated experience utilizing the proper PPE as well as complying with all “rules of the road”, which has resulted in an exemplary driving record.

Operation Knowledge and Skills

Excellent operational expertise with a variety of transportation related vehicles and heavy equipment with high knowledge and skill to:

Proficiently and precisely use vehicle and equipment controls.

Provide first-rate customer service to all passengers as well as high experience assisting customers with wheelchairs and/ or strollers.

Safely operate and maneuver in a construction/ job site environment.

Accurately conduct pre-trip inspections and routine maintenance checks.

Effectively use various technologies to communicate with main office and clients.

Types of Vehicles and Heavy Equipment

Vehicles: front-loader garbage trucks, 5-ton refrigerated trucks, yellow buses, coaches and double-decker and conventional transit buses.

Heavy Equipment: Seismic vibrator trucks. (These trucks provide acoustic energy for seismic exploration and weigh approximately 100,000 pounds.)

Work Conditions and Physical Capabilities

Exceptional ability to perform all physical demands of driving, which include sitting for prolonged periods of time, using extremity motion such as reaching gripping/ push/pull of steering wheel/ twisting and turning of neck/ sensory and perceptual demands and good concentration.

WORK EXPERIENCE

Driver: First Canada (July 2013 to Oct. 2016)

Was responsible for the safe and efficient transport of oil and gas employees to and from Fort McMurray, AB.

Other duties included:

Transporting passengers safely according to routes and time schedules.

Operating vehicle in a safe manner in high density traffic and all weather conditions.

Providing information and assisting passengers.

Filling out reports as required related to any incidences that occurred during the shift.

Driver/ Swamper: City of Edmonton (June 2013 to July 2013)

Was responsible for the safe and efficient operation of front-loader garbage truck to load residential refuse/recycling into vehicle and then transport to waste collection centre.

Other duties included:

Perform pre-trip inspections and follow regular scheduled maintenance on vehicle.

Review map for assigned area to ensure hot spots are handled appropriately.

Adhere to safety and environmental regulations and work procedures.

Record weight, time, location on daily truck and time sheets.

Maintain a clean and sanitary collection vehicle.

Maintain positive customer service in the performance of all duties.

Coach Driver: Golden Arrow (Jan. 2013 to May 2013)

Heavy Equipment Operator: CGG Veritas (June 2008 to July 2012)

Various Driver/ Equipment Operator Positions (1986 to 2007)

Experiences included 12 years of employment as a Transit Driver with BC Transit (Victoria, BC).

EDUCATION

Conventional Bus Training: Edmonton Transit (Aug. 2012 to Oct. 2012)

GED: East Kootenay Community College (1986)

SAFETY CERTIFICATIONS AND LICENCES

Course- Safety Orientation and Information for Driving in Oil and Gas Sites

Valid Class 2 Driver’s Licence with airbrakes and a clean driving record.

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