Manager Information Technology

Chris Bergeron

**** **** ****** **., *********, TX 76063

Phone: 817-***-****, E-Mail: *********@*****.***

www.linkedin.com/in/chris-bergeron-3865083

Information Technology Director

A highly dynamic and strategically focused Information Technology professional with twenty years of managerial and technical experience. I am a collaborative leader with a proven track record of aligning technology with business needs to enhance performance, increase efficiencies, and increase profitability.

Successfully transformed struggling Information Technology department by recruiting top talent and implementing proven technology to minimize downtime, greatly improve scalability, and exceed expectations

Achieved 30% cost savings by renegotiating existing contracts and implementing cost-effective solutions in all areas.

Successfully managed personnel, budgets, strategic initiatives, change management, and all Information Technology related projects.

Excellent communication and negotiation skills to successfully manage projects, resources, and budgets. Proficient across multiple operating systems, network architectures, and management functions

Skill Areas:

Strategic Planning / Tactical Execution Integrating Technology and Business Solutions

Technology Planning and Direction IT Policy and Procedure Formulation

New Technology Development Project and Program Management

Business Continuity and Data Recovery Cross-Functional Team Leadership

Change Management Vendor Relations

Contract Negotiation Network Design / Implementation

PROFESSIONAL EXPERIENCE

AngMar Medical Holdings, Mansfield, TX (April 2014 - April 2019)

Information Technology Director

Effectively managed all technology needs for the corporate headquarters and 76 home health offices covering eleven states with an annual I.T. budget of 2.5 million.

Developed and implemented a remote office start-up process to launch new locations and office relocations with 30% cost savings and reduced timelines.

Proactively evaluated and negotiated vendor contracts resulting in savings of at least 25% per contract.

Developed and implemented strategic plans for disaster recovery, including off-site resource redundancy.

Successfully managed numerous strategic projects including:

Selected and implemented new health care management software (for 1100 users)

Migrated corporate infrastructure to Microsoft Azure

Managed tablet upgrades and field deployment for over 1,000 remote nursing staff

Implemented VoIP phone systems for a cost savings of 40% annually

Planned and executed I.T. campus expansion

Crescent Medical Centre, Lancaster, TX (April 2013 - April 2014)

Information Technology Director

Designed and implemented the architecture and infrastructure of all technology services timely and on budget.

Developed best practices and written documentation for all Information Technology functions, which facilitated successful TDH and CMS inspections.

Developed and maintained HL7 interface standards for multiple secure vendor interfaces. Provided regular technology status updates to executive management.

Managed all technology assets and provisioned VPN enabled laptops.

Provided technical expertise and oversight for all technology related issues.

USMD Holdings, Irving, TX (January 2008 - April 2013)

Information Technology - Operations / Infrastructure Manager

Managed the I.T. build out and start-up of the USMD Fort Worth facility ensuring the opening was on-time and on-budget.

Developed and maintained all technology policies and procedures related to HIPAA, PHI, JCAHO, and TDH guidelines.

Supported all infrastructure hardware at USMD locations including IBM Blade servers, IBM SAN, EMC NAS, Cisco Call Manager and Unity servers, Cisco switches and routers.

Provided technology support for all remote users, desktops, printers, and software applications.

Successfully implemented and supported multiple strategic technology platforms and upgrades to support the hospital including:

Cisco Call Manager VoIP Telephony

Implementation and upgrades to Windows Active Directory and Microsoft Exchange Servers

RightFax implementation w/ Ricoh GlobalScan integration

Security systems and camera systems

Cable television infrastructure implementation

Document management solution and interfaces

IBM GLOBAL SERVICES, Fort Worth, TX

(January 2007 - January 2008, Oct 2004 - August 2006)

Support Services Representative

Provided expert technical and networking support for customers

Coordinated new installations with project management and customers

Implemented software / hardware for clients while ensuring adherence with contract SLAs

Worked with customers and support teams to proactively identify and resolve issues

AVAYA, Coppell, TX (August 2006 - January 2007)

Global Technical Services - Tier 3 VoIP Engineer

Provided customer support for Avaya IP telephony software, servers, and telephones. Assisted customers with WAN, multi-site implementations.

Configured / consulted on IP telephony DR setup.

Provided customer support for Media Server S8300 and Definity G3 PBX systems. Identified and escalated issues to the Tier 4 programming group as needed.

Coordinated product installations and repairs with the CSMs, RFEs, and clients to provide on-site resources when needed.

TERREBONNE GENERAL MEDICAL CENTER, Houma, LA (July 1998-June 2004)

Information Technology - Operations Manager

Managed helpdesk, infrastructure, web development, and telecommunications staff. Designed and implemented a secured proprietary wireless network.

Supported over Windows servers, HPUX/Linux servers, WAN/LAN network infrastructure, and provided administration for all MS SQL and Oracle databases.

Designed, configured, and implemented industry leading Split Multi-Link Trunking Protocol (SMLT) and HPUX Auto-Port-Aggregation for high-availability on core McKesson servers

Successfully implemented and supported multiple technology projects to support the hospital including:

Multiple additions / renovations including ER expansion, SSC expansion and the Women's Center addition

Data-centre electrical and AC upgrades

Network core and infrastructure replacement

VPN connectivity for employees and vendors

PROFESSIONAL DEVELOPMENT AND CREDENTIALS

Bachelor of Science in Applied Mathematics

NICHOLLS STATE UNIVERSITY, Thibodaux, LA (December 1993)

Concentration in Statistics and Computer Science

Technical Skills:

Microsoft Office MS SQL MySQL

ASP.Net JavaScript VB

PowerShell Microsoft Server 2012r2 / 2016

Microsoft Azure Microsoft Office 365

Cisco IOS Maas360 HomeCare HomeBase

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