Information Customer
Resume:
JOMARK BABON CABAGUA
*** ******* **., ****., *********, Mandaluyong City ·
adbdmc@r.postjobfree.com
To be able to contribute to the company’s success wherein I can use my knowledge and skills effectively.
EXPERIENCE
2018-2019
SEPTEMBER 2019- NOVEMBER 2019
ACCOUNT EXECUTIVE, DOOR VALLEY LTD, UNITED KINGDOM
Providing support for clients by learning about and satisfying their needs.
Making cold calls or reaching out to prospects.
Following up with prospects several times throughout the sales cycle to ensure needs are being met.
Presenting and demonstrating the value of products and services to prospective buyers.
JUNE 2019- SEPTEMBER 2019
TECHNICAL ADVISOR, SITEL
Attracts potential customers by answering product and service questions;
Suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
2018-2019
TECHNICAL TRAINER, TELEPERFORMANCE
Responsible for preparing, conducting, and evaluating technical training programs.
Conducts classes for foundation and product specific training.
Responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
2014 – 2018
SUBJECT MATTER EXPERT – TECHNICAL SUPPORT SERVICE REPRESENATIVE, TELEPERFORMANCE
Attracts potential customers by answering product and service questions;
Suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Expert and has authority in a particular area or topic.
Able to provide information resource and provide a wealth of knowledge and support to agents.
Work in a fast-paced call center environment to take incoming technical calls from customers.
MAY 2014 – SEPTEMBER 2014
TELEMARKETER REPRESENTATIVE, TELEPERFORMANCE
Contact people to solicit sales by reading scripts and describing products.
Opens customer accounts by recording account information.
End goal is the same: you pitch a product to a customer so well that they want to buy it
July 2013 – May 2014
TELESALES REPRESENTATIVE, TELEPERFORMANCE
Contacting potential or existing customers to inform them about a product or service using scripts.
Suggesting information about other products and services.
Opens customer accounts by recording account information.
Asking questions to understand customer requirements and close sales.
OCTOBER 2012 – JUNE 2013
CUSTOMER SERVICE REPRESENATIVE, TELEPERFORMANCE
Attracts potential customers by answering product and service questions;
Suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
EDUCATION
COLLEGE: UNDERGRADUATE / OCTOBER 2010
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, COLLEGE INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY (ICCT COLLEGES) UNDERGRADUATE
SECONDARY: 2006-2007
SAMAR NATIONAL SCHOOL (SAMAR)
SECONDARY: 2006-2007
CATBALOGAN I ELEMENTARY SCHOOL (SAMAR)
ACTIVITIES
NTDC (New Trainer’s Development Course) certified.
Certified TELEPERFORMANCE JUMP scholar. JUMP, is a Teleperformance career plan for our operations employees. It encourages employees to explore and gather valuable information contingent on career aspirations as they develop their competencies, create new skills, set goals, and eventually make more intelligent business and career decisions.
Part of the employee engagement which I develop and execute strategic communications strategies to promote corporate initiatives.
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