ERIC BUNTON

Raleigh, NC *****

919-***-****

adbdkk@r.postjobfree.com

PROFESSIONAL SUMMARY

Previous business manager with proven ability to multi-task in high-pressure environment seeking to expand my Support Analyst experience within an IT setting. Able to adapt and thrive in dynamic business and group situations. Provide creative solutions to facilitate progress and success independently and within a team.

HIGHLIGHTS

Windows 7, 8, 10, and Server 2012

Packet Tracer

VMware Workstation 14 Pro

Cloud Computing

Network Implementation

Linux

Cisco Routers and Switches

Office 365

24 Years Customer Service Experience

20 Years Management Experience in the Food Industry

PROFESSIONAL EXPERIENCE

Alphanumeric Systems, Durham, NC March 2019 - December 2019

Technical Support Analyst

Provided device support to include laptops, iPads, and iPhones in a Help Lounge environment.

Performed PC imaging and refresh activities including Windows 7 to Windows 10 migration.

Created and worked with Remedy tickets and updated customer log for each visit.

Hardware inventory control including receiving, shipping, tracking and reporting at the site.

Maintained an average of 265 resolved tickets a month.

LobbyGuard, Raleigh, NC September 2018 - October 2018

Help Desk Technician Intern

Receive, troubleshoot, actively resolve and prioritize incoming end user help requests via various ticketing methods such as email, phone, and remote support software.

Provided end users with technical support of computers, applications, hardware, and software.

During conversations with clients or resolving a ticket, recorded the issues and steps taken to resolve issues in the ticket management software.

Brock & Company, Inc. Morrisville, NC June 2010 - August 2017

Chef Manager (2014-2017)

Managed corporate cafe with participation of up to 500 employees with sales of $900-$1400 per day.

Increased sales by 35% in first year while maintaining or surpassing projected food and labor costs.

Managed caterings, inventory, ordering, hiring & training, menu development, marketing, and budgets.

Achieved ServSafe Certification in Food Protection Manager, Allergens, and Responsible Alcohol Service.

Brock & Company, Inc. Durham, NC

Sous Chef (2010-2014)

Coordinated food orders, catering, delivery, and inventory measures for corporate dining environment.

Provided cash reconciliation for daily sales, catering events, and outside purchases for business.

Trained and managed nine employees for prep, catering, and cooking in kitchen.

Developed menus for the Café, Take-Out Lunch, Private Jet and child care establishment.

Assisted Executive Chef with planning and coordinating of holiday parties with over 400 people.

Lakeside Tavern, Knoxville, TN May 2005 - January 2010

Prep Supervisor

Maintained accurate delivery and inventory control for restaurant with over $2 million in sales.

Developed and implemented operational systems and procedures to ensure success in building sales.

EDUCATION

ECPI UNIVERSITY, Raleigh, NC

Associate of Science, Cyber Network Security, November 2018-Dean’s List, 4.0 GPA

Member of Phi Theta Kappa Honors Society, Member of Information System Security Association (ISSA)

JOHNSON AND WALES UNIVERSITY, Charleston, SC

Associate in Applied Science - Culinary Arts

GPA 3.9, Magna cum laude

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