Sandra Frederick-Harrelson

SENIOR SYSTEM ADMINISTRATOR

Independence, MO 64056

adbdj7@r.postjobfree.com 816-***-****

No contracts please * Authorized to work in the US for any employer

Qualifications

Secret Security clearance

Public Trust clearance

Build deployment, and the software development life cycle

SCCM, & Citrix Gold Master builds and deployments

Backup Exec

Remedy & Remedy - Smart IT

VMWare

WebSphere

Araxis Merge, Putty, Toad

Microsoft Office applications

Extended exposure with multiple hardware and software platforms

Worked with vendors

Remote control applications for client and server

Work Experience

SENIOR SYSTEM ADMINISTRATOR

ECCO - Kansas City, MO May 2019 to Present

Server monitoring and support.

Linux storage remediation. Clean up, Gzip logs, extend volumes and file systems where needed.

Windows Storage issues: Run clean up scripts, remove old files where allowed. Increase drive size if needed.

OSM (On Site Manager) when regular duty OSM is OOO.

Splunk - network/firewall traffic.

Patrol – Monitor and make sure Patrol is running on all servers.

TrueSight – Event reporting and investigative tool.

VMWare - logging into VM’s through the console to investigate hung servers, performance issues etc.

Remedy Incident and Change Management.

Initial Triage of Mainframe and OS Tickets.

Monitoring Incidents, Service Requests, Change Requests, and Tasks assigned to our group.

SOSB Event Management.

Tier 2 Support.

Datacenter Access Control & Facility Inspections.

Responsible for completing the CRQs and Tasks assigned to groups:

Tier 2 Support – Break Fix server support.

Assist where needed on CRQs and Tasks assigned to other groups.

Server Reboots as necessary (that arrive via CRQ or Task).

Perform Hourly checks on the Mainframe per KBA.

Maintain Documentation in WIKI & OneNote as needed.

Engage DBA’s for Oracle & or SQL when database issues arise.

SENIOR SYSTEM ENGINEER

Cerner June 2016 to October 2018

Provided technical support for outages.

Worked with Windows & Linux servers.

Worked with VMWare – Responsible for system resource increases and snapshot creation for disaster recovery projects for the DoD servers and the Multum servers in our in both test and production environments.

Worked with Remedy.

Worked with Web Sphere.

Responsible for creating and deploying images- Citrix/Xenapp.

Responsible for server patching using SCCM and manual methods.

Responsible for applying STIG's for DoD/VA compliance.

Primary support for XR Charting solution.

Adjust PowerShell scripts and Bash scripts to suite the current need,

Primary support for Multum solution.

Installation of network printers on Web Sphere nodes.

Experience deploying package builds.

Primary support for domain service account password resets quarterly in all DoD/VA domains within Cerner.

Experience with Environment Manager/Deployment Manager.

Primary contact for requesting network port change control tickets.

SHIFT LEAD MCEITS

SAIC – PACSolutionz March 2015 to May 2016

Provided technical support for outages.

Worked with Windows & Linux servers.

Worked with VMware.

Worked with Remedy.

Responsible for backups of servers using Netbackup. Responsible for server patching.

APPLICATIONS SUPPORT ANALYST II

Sprint February 2012 to December 2014

Worked with Windows & Linux servers.

Software code deployment & troubleshooting for the NASTI (Number Administration System Tracking Information) application.

In charge of coordinating all new hardware installs of new & replacement components.

Participated in the migration of moving the NASTI application from a Windows Server environment to a Linux Server environment.

Troubleshooting connectivity problems with databases dblinks test regions, application urls and related coded links/reports in the application.

Coordinated with DBA's to run DDL's, stored procedures, deletes, selects, export & import of tables, table index rebuilds for optimization.

Monitored database for errors to ensure all jobs, reports and scheduled tasks were running without error. Investigated issues when they happened and resolved them.

Provided technical support for outages.

Worked with Eclipse, Beyond Compare, Araxis Merge and WinCVS.

Worked with Service Center (Service Desk) for over 10 years.

Testing and implementation of code migrations into production.

Provided all documentation for ticketing systems and environment tools.

Provided updates on all maintenance, code migrations and outages to upper management.

TECHNICAL SUPPORT ENGINEER II

Sprint March 2002 to February 2012

Worked with NT Workstation, Windows 2000 & XP, Windows 7.

Team Lead at Genesee Call Center.

Software installs & troubleshooting.

Hardware installs of new & replacement components.

Setup of new machines and data transfers.

Trouble shooting connectivity problems with printers, ERAS, AnyConnect, SARA, VPN & DSL. Provided technical support for Microsoft Office products and multiple 3rd party software products. Worked with Service Center.

SYSTEMS ADMINISTRATOR III

Sprint PCS October 2001 to March 2002

Responsible for maintaining file & print servers for Sprint PCS.

Worked with 3rd Party and In-House Applications.

Experienced in Remote Administration.

Worked with Windows 2000, NT Workstation, and NT Server.

Responsible for contacting, deploying and working with vendors in break fix situations.

Experienced in handling SEV 1 server issues from start to finish.

New server installs and replacement components.

Responsible for backups of file & print servers using VERITAS 8.5.

Responsible for implementing and maintaining monitoring on servers. Worked with multiple vendors on hardware repair & replacement.

SYSTEMS INTEGRATOR III

Sprint/Call Center Services - Overland Park, KS October 1998 to October 2001

Worked with multiple 3rd Party and In-House Applications.

Implementation Lead on the Banyan Vines to NT Server 4.0 conversion of five cities for CSG.

Conducted the testing and implementation of Replica NDM.

Experienced in managing domain controllers, resources and user accounts with Enterprise Administrator.

New server installs and replacement components.

Involved in developing custom Y2K compliant software loads.

Involved in creation of software loads using IC3.

Responsible for backups in all BSG call centers using Veritas 8.5. Responsible for implementing and maintaining Tivoli Monitoring on all platform servers.

CLIENT SUPPORT ANALYST

Kelly Technical/Sprint - Overland Park, KS August 1998 to October 1998

Worked with NT Workstation, NT Server & Banyan & Win 95.

Project Lead on configuring and adding current users and their data from other Domains to the new LDD Domain.

Worked with multiple vendors on hardware repair & replacement.

Project Lead migrating users from Banyan to an NT Server 4.0 Domain environment. Participated in the "Break Fix Pilot" for KC Metro area.

LAN/PC ADMINISTRATOR

Kelly Technical/Sprint - Overland Park, KS March 1998 to August 1998

Worked with NT Workstation, NT Server & Banyan & Win 95.

Worked with Enterprise Administrator.

Worked with Expert Advisor.

Performed migration from Banyan to NT Server 4.0.

LAN/PC ADMINISTRATOR

Kelly Technical/Sprint - Kansas City, MO January 1998 to March 1998

Worked with NT Workstation, NT Server & Banyan & Win 95. Handled LAN/PC support for Sprint Real Estate in Kansas City.

Certifications and Licenses

ITIL 4.0 - 2022

Security Plus 4.0 - 2019

Contact this candidate