Manager Customer Service
Resume:
To whom it may Concern
My name is Asheer Jugernath and I am focused on self-development and constantly searching for ways in which to develop my thoughts, feelings, ideas, capabilities, and skills to achieve my goals. I have the capacity to enhance myself in many different ways when I put my mind to it.
I realized that I have to organize my day every morning and decide what I am going to do for this day. I am positive and take the lead when necessary focusing on my goals. I realized that it is very important to set priorities for myself. In a work environment i have to understand other people’s point of view and think of the common good for everyone involved.
I do not pay attention to people who criticize me in a negative way. I am confident in my abilities and in myself.
I am an ambitious, resilient and a thorough individual while remaining a loyal, calm and effective team player. I am a good listener who takes the initiative to meet challenges head on. I always put my best abilities forward irrespective of the reward or recognition. Among family and friends I am described as a humble and out-going individual. Asheer Jugernath
*****************.**@*****.***
Curriculum
Vitae
Of
Asheer
Jugernath
CURRICULUM VITAE
Personal Details
Surname : Jugernath
First Names : Asheer
Residential Address : 146 George
Sewpersadh Street,
Grangetown,
Verulam,
4339
Postal Address : As above
Contact Number : 074-***-****
Email : *****************.**@*****.***
Date of Birth : 26 May 1992
Identity Number : 920-***-**** 086
Nationality : South African
Sex : Male
Marital Status : Single
Home Language : English
Other Language : Zulu
Driver’s License : Code 10
Health : Excellent
Criminal Offences : None
Secondary Education
Last School Attended : Verulam Secondary School
Highest Grade Passed : Matric (Grade 12)
Subjects Passed : English
Afrikaans
Maths Literacy
Business Studies
Tourism
Geography
Life Orientation
Employment History
Name of Employer : Checkers Hyper Gateway
Period of Employment : 2010 - 2017
Position Held : Non-Food Assistant
• Advising & serving customers.
• Processing payments.
• Assisting customers in order to help them find what they need.
• Ensuring stock levels are well maintained.
• Promoting store cards or special offers.
• Providing customers with information on pricing and product availability.
• Arranging window displays.
• Handling customer complaints or handing customers on to management. Reason for Leaving : Promotion
Reference : Bruce Ramjass (Manager)
Contact Number : 084-***-****
Employment History
Name of Employer : Checkers Cornubia
Period of Employment : 2017 - Present
Position Held : Non – Food Controller
• Helping the team understand performance targets and goals.
• Training and ensuring that assistants are properly trained for their specific roles.
• Scheduling work hours and shifts.
• Coordinating job rotation and cross-training.
• Providing real-time feedback on worker performance.
• Sharing company updates, financial results and new objectives with team members.
• Assisting in resolving emergencies. For example, a quality or a customer problem may be escalated to the team supervisor for handling.
• Identifying and resolving workplace problems, including tardiness or absenteeism.
• Providing reports and activity updates to management.
• Assisting in hiring and firing activities.
• Maintains staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
• Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Ordering of stock
• Contributes to team effort by accomplishing related results as needed.
• Monitor company’s security policies and procedures through periodic evaluation and review of security measures to ensure adequate security line up.
• Handling customer complaints or handing customers on to management. Reference : Jayant Ramdue (Manager)
Contact Number : 084-***-****
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