Page: *

Resume Tata Consultancy Services

AMON DAVID

Employee ID: 1028731

Personal Details

Employee ID: 1028731

Base Country:India

Base Branch:TCS - Pune

Depute Country:India

Depute Branch:TCS - Pune

Career Objective

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

Roles

Roles Tagged

Workflow Specialist.CBO..

Responsibility

Currently working for Telstra the Australia's leading telecom company as a Case manager. Also support the team and handle complicated cases when required. Became an SME and TCS certified Process Trainer

Achievements & Awards

Achievements

Certifications: 1.

Certificate in Accounting Fundamentals 2.

Situational Leadership 3.

BPS : Sales Order Management_E0_Foundation 4.

BDA : Certificate in Accounting Fundamentals

Awards

Education & Learning

Education

Award

Name

Award Date Award Category Award SubCategory

Service &

Commitment

Award

18-Mar-2018 Service Awards Service Award

BPS Star

Performer Award

15-Dec-2017 BPS Awards Star Awards

Qualification Subject Percentage/Grade

STANDARD XII / H.S.C. Others 76.66

Page: 2

Resume Tata Consultancy Services

Competency

Certification

Training

Competency Proficiency Category SubCategory

Process : Occupational Health and Safety

(OHSAS 18001)

E0 Enterprise Compliance Mgt Occupational Health and Safety

Process : Environmental Management and

Engineering (ISO 14001)

E0 Enterprise Compliance Mgt Environmental

Management System

Digital : Amazon Web Service(AWS)

Cloud Computing

E0 Digital Cloud Computing

Process : Business Continuity

Management

E0 Enterprise Security

Management

Crisis and Disaster

Management

BPS : Telecom - Service Fulfillment E0 BPS - Domain BPS - Telecom BPS : Telecom - Network Management E0 BPS - Domain BPS - Telecom Compliance : Data Privacy E0 Enterprise Compliance Mgt Data Privacy Process : Intellectual Property Rights E0 Enterprise Compliance Mgt Intellectual Property BPS : Data Science E0 BPS - Domain BPS : KPO

Digital : Robotic Process Automation -

Automation Anywhere

E0 Digital Robotics and Automation

CBO : Human Resource Outsourcing

(HRO) - Orientation

E0 CBO - Domain CBO - Domain

Diversity Management L1 Leadership Leadership

Quality Management for Delivery E0 Enterprise Quality Management

Quality Standards and

Frameworks

Software Security E0 Enterprise Security

Management

Process Security

Management

Lean Six Sigma (LSS) E0 Enterprise Quality

Management

Performance Improvement

BPO Fundamentals of Telecom E0 BPS - Domain BPS - Telecom Digital : Cloud Computing (General) E0 Digital Cloud Computing Healthcare Domain E0 Healthcare Healthcare Basics

BPS : HRO Employee Data Management E0 BPS - Domain BPS : HRO BPS : HRO Payroll E0 BPS - Domain BPS - HRO

BPS : HRO Recruitment & Staffing E0 BPS - Domain BPS : HRO BPS : HRO Learning and Development E0 BPS - Domain BPS : HRO BPS : HRO Compensation & Benefits E0 BPS - Domain BPS : HRO BPS : SCM-Sales Order Management E0 BPS - Domain BPS : SCM Certification Name Aquired On Expired On Version

BPS : Service Fulfilment_Foundation 07-Dec-2019 1.0 BPS : Network Managment_Foundation 06-Dec-2019 1.0 BDA : Certificate in Accounting Fundamentals 10-Sep-2017 1 ILP : BDA Certificate in Healthcare 16-Sep-2017 1.0 Process : Agile Way of Working Foundation 21-Jun-2018 1.0 BPS : Sales Order Management_E0_Foundation 03-Mar-2017 1.0 Metamorph : Certificate in Talent Development Domain 27-Jan-2019 1.0 BDA Initiate : Wireless Communication Certificate 10-Feb-2019 1.0 Page: 3

Resume Tata Consultancy Services

TCS Experience

Previous Experience

Offering Name Actual

Duration (In

Mins)

Start Date End Date

Functional : Writing Effective Email_ILT 120 07-Nov-2019 07-Nov-2019 TCS - BPS - TCS-BPS TCS-BPS Te-BPS-Product & Process Trainings

(PnP)-ILT

30 16-Aug-2018 16-Aug-2018

BPS-Product & Process Trainings (PnP)-ILT 120 26-Oct-2016 26-Oct-2016 BPO-Customer Service to Customer Delight - ILT 25-Sep-2015 25-Sep-2015 BPS-Product & Process Trainings (PnP)-ILT 02-Apr-2015 05-Apr-2015 Project Name

Telstra Corporation Limited

Duration

47.37Months

Period

12-Mar-2015 To 31-Jan-2020

Roles

Case Manager

Start Date

12-Mar-2015

End Date

31-Jan-2019

Responsibility

Handle customer's account in order to connect their phone and internet services. Handle escalations and complicated scenarios.

Promoted as an SME and Process Trainer.

Have trained 3 batches for TD Moves EMT

Technical Skills

Basic knowledge of MS Word, MS Excel and Hardware. Achievements

TCS Star Performer Dec 2017

Organization Name

Ibm Daksh Business Process Services Ltd

Customer Name

Amazon.in

Duration

7.00Months

Role Name

Senior Practitioner

Start Date

21-Jul-2014

End Date

16-Feb-2015

Page: 4

Resume Tata Consultancy Services

Role Description

CSR for Amazon.in

Technical Skills

Achievements

Became an SME in 3 months

Organization Name

Convergys India Pvt Ltd

Customer Name

BlueCross BlueShield

Duration

17.47Months

Role Name

Sr Customer Care Executive

Start Date

29-Oct-2012

End Date

06-Apr-2014

Role Description

Handling calls and email received from hospitals and doctors in regards to the health insurance claims

Technical Skills

Achievements

Star performer for consecutive 6 months

Organization Name

Wipro Bpo

Customer Name

United Airlies

Duration

7.30Months

Role Name

Customer Care Executive

Start Date

30-Aug-2011

End Date

05-Apr-2012

Role Description

Handling customer calls and providing solutions with their itinerary, reservations and changes to travel dates.

Technical Skills

NA

Page: 5

Resume Tata Consultancy Services

Additional Details

I have problem solving skills, work under pressure, team player. Hobbies: Watching movies, Playing and Watching Cricket Achievements

NA

Organization Name

Hcl Infosystems Ltd

Customer Name

HCL

Duration

27.30Months

Role Name

Commercial Assistant

Start Date

01-Jun-2009

End Date

29-Aug-2011

Role Description

SAP, CRM, Creating order and dispatch.

Technical Skills

SAP CRM

Achievements

Employee of the month Feb 2011

Contact this candidate