Customer Service Account Executive

Joshua Sean Reed

**** ******* *****,

Milford, Ohio 45150

Cell: 513-***-****

*************@*****.***

Skills & Abilities:

Establishing goals, setting priorities Good verbal/written communication skills Customer service experience Flexible work schedule, Work style flexibility Judgment skills Multi-tasker: Lifting cargo Forklift operation Supervisory and trainer experience Self-motivated Strong work ethic

Education and training:

Live Oaks Vocational School

1999-2001 Degree in Sales and Marketing

Milford High School

Diploma 2001

Area of study business

Employment History:

AutoZone

Parts Sales Manager

August 2019 to January 2020

-Opening/closing the store and supervising 20+ associates and drivers.

-Maintaining proper inventory in/out of the parts.

-damaging/returns of products, receiving truck orders.

First Star Logistics LLC.

Logistics account Executive

February 2019 to November 2019

-Prospecting for customers using internet, webinars, linked in, cold calling.

-In charge of arranging freight for customers inbound/outbound shipments, properly maintaining customers, making quick decisions.

-24/7 365 availability for your customers and carriers, make sure your AR is in good standing and customers on time.

Quaker Steak and Lube

March 2006 to October 2019

Trainer/server

Seating, hosting, greeting guests with specials of the and training new employees the proper rules and serving technics of the restaurant.

Frisch’s LLC

Associate General Manager

April 2017 to August 2018

-Providing excellent customer service in front of the house. Handling money with cash, credit cards, and comps or credits.

-Making sure every customer has excellent service, through each transaction.

-Inventory each week for food costs, truck orders.

-Managing 30+ associates on a schedule, making sure drive-thru times are accurate, along with labor costs.

Spectrum Time Warner Cable

Customer Service Rep

April 2016 to March 2017

-Customer service for customers with billing, troubleshooting, and up-selling core products. -Making sure all customers understand there bill/billing cycle. -Exceeding in expectation’s for AHT, CSATS, and FCR.

Total Quality Logistics

Logistics Account Executive

February 2014 to April 2016

-Prospecting for customers using internet, webinars, linked in, cold calling.

-In charge of arranging freight for customers inbound/outbound shipments, properly maintaining customers, making quick decisions.

-24/7 365 availability for your customers and carriers, make sure your AR is in good standing and customers on time.

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