Customer Service Representative

UGOCHI NWOSU

** ******* ****, ******* *****

•080********•***********@*****.***

PROFESSIONAL SUMMARY

Customer service-oriented Personnel with over 2-yearexperience in Customer Service and sales positions. Core competencies include Up selling, Verbal and Wriiten communication and Microsoft Office tools as well as Time Management skills.

Skills

Microsoft Office

Verbal and Written Communication

Problem soving

Attention to Detail

Complaint handling

Customer Service

TRAININGS

Customer Relationship Management

Sales and Marketing strategy

WORK HISTORY

Customer Service Representative (January 2018 – March 2019)

Suriya international Educational Consult

Made and answered over 60 phone calls daily with prospesctive and existing customers

Answered telephones, gave information to callers, handled irate customers with friendlypatience and empathy

Marketed the company’s services via cold calls and emails.

Built and maintained rapport with clients through friendly and engaging attitude

Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.

Compiled weekly reports for management review.

Conducted researches to find needed information, using sources such as the Internet.

Client Representative Officer(March 2017- December 2017)

Aiico Insurance

Sold various types of insurance policies to businesses and individuals on behalf of the company, including automobile, fire, property and life.

Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.

Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate form.

Receptionist(June 2016- December)

Ednac International Resources

Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to C.E.O's office.

Performed administrative support tasks, such as typing, proofreading, or operating calculators or computers to work with payment records, invoices, or other documents

Scheduled appointments, maintained and updated appointment calendar

Filed and maintained records.

Education

Master of Science: Budgeting and Public Finance Management (in view)

University of Lagos, Akoka

Bachelor of Science: Economics

University Of Lagos, Akoka.

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